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March 12, 2019



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


APEX Asia 2019: Takeaways From Day One

The hurdles to penetrating the Chinese tourism market in any meaningful or lasting way are many, but the reward for establishing a stake in this region is well worth the effort. At Day One of APEX Asia, delegates heard how traveler habits and expectations in China are evolving, how local airlines want to use connectivity, how content creates connections and how clear communication can engender loyalty and trust.

APEX Media | Related A Year in Photos: APEX Events 2018 – APEX Media



ABC Apologizes to Virgin Australia for In-Flight News Report on Ethiopian Airlines Crash

ABC International has apologized to Virgin Australia and its passengers after it screened an in-flight bulletin on the fatal Ethiopian Airlines crash. ABC’s commercial arm breached its agreement with Virgin Australia, which requires the broadcaster to warn the airline ahead of time if an upcoming in-flight news bulletin contains an aviation story. “We have been in contact with the ABC and understand this was due to human error on its part. We are, of course, working with the ABC to ensure this does not happen again,” a Virgin Australia spokesperson told the Guardian.

The Guardian | Related UK joins growing Boeing 737 MAX 8 ban – Breaking Travel News



AeroMobile Brings Cellular Connectivity to TAP Air Portugal Fleet

Panasonic Avionics subsidiary AeroMobile is now providing cellular connectivity on board one of TAP Air Portugal’s Airbus A330-900neo aircraft. The service enables text messaging, emailing and Internet browsing while in the air. In-flight mobile connectivity will be installed on an additional 37 aircraft by the end of this year, reaching a total of 71 aircraft by 2025.

Panasonic Avionics | Related Seamless Air Alliance Reports Five-Fold Membership Increase in First Year – APEX Media



[PHOTOS] ANA Reveals First- and Business-Class Interiors on Airbus A380s

All Nippon Airways has revealed the first- and business-class cabins on board its new fleet of three Airbus A380s. The first-class interior features charcoal hues with eight cubicle seats arranged in a 1-2-1 layout, sliding doors for privacy and 32-inch seatback displays. The business-class cabin contains 65 staggered seats, also in a 1-2-1 layout. Each seat offers an 18-inch display, an AC power socket and two USB ports per passenger.

Australian Business Traveller | Related ANA enhances in-flight Wi-Fi on domestic routes – Japan Today



ECA Group Launches Integrated WAP and Media Server

ECA Group launched two new products at APEX Asia in Shanghai today: a lightweight wireless access point (WAP), called the aWAP, and the aWAP-MS, an “all-in-one” product that integrates a WAP and media server to facilitate the broadcasting of pre-loaded and external in-flight entertainment content on passengers’ personal devices. “Combining the media server and access point in the same box saves weight and eases installation, with less cables and mechanical interfaces,” said the company’s manager of IFE Products, Olivier Holin.

APEX Media | Related Anatomy of a Special Layover: Lufthansa Technik’s Clockwork Connectivity Installations – APEX Media



Got a Problem? These Startups Have Solutions

Startups such as Lumo, ClimaCell, Koniku, Countalytics and Gladly have identified problem areas in the passenger journey and airline operations that are ripe for improvement. Their solutions to pain points – including flight delays, airport security bottlenecks and customer service communications – range from stem cell science to simply looking at a problem from a different perspective.

APEX Media | Related AirAsia Hackathon to Foster Aerospace Innovation and Creative Thinking – The Sun Daily



Aeromexico Integrates SITA AI Baggage Tracking into Chatbot

Aeromexico has become the first airline to integrate SITA’s artificial intelligence-based baggage tracking system into its passenger chatbot, Aerobot. The latest update means passengers can enter their flight information into a chat and instantly receive the latest location of their checked baggage. Aeromexico says Aerobot now handles more than 90% of customer queries that are sent through WhatsApp and Facebook Messenger.

Phocuswire | Related Getting Chatty: Aeromexico’s Chatbot Is a Customer Service Hit – APEX Media





Gears up, morning light and mountains. Captured by @inturbineswethrust (via Instagram)

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!


> Tweet of the Day

At Shanghai #APEXAsia Conference today, our Service Director Yizhen Chen shared the experience of supporting #SDGs. It is an honor to receive the special FTE Leadership in Innovation Award for our dedication to SDGs. @UN @theAPEXassoc And we will pass on the goals to more people.

Xiamen Airlines @XiamenAirlines


Association News

APEX MultiMedia Market is Only ONE MONTH Away!

There’s only one month left until APEX MultiMedia Market, happening 15-17 April in Dublin, Ireland! As the airline industry’s premier content conference, this event brings together airlines, CSPs and diversified distributors offering a range of new and acclaimed TV, movie, GUI, game, app and audio content options. Secure your spot today!


Learn the Ancillary Revenue Keys to Success at APEX TECH

This May, APEX TECH will dedicate day one of the conference to maximizing revenue and results from new passenger technology. Take part in sessions including blockchain in airline applications, best practices of maximizing ancillary revenue, and an update from the MPEG-DASH Working Group. Wrap up the day with APEX Awards Ceremony. Don’t miss out and register today!



This position will oversee successful inflight entertainment service delivery for a major US airline. This includes the delivery of all digital assets, metadata, video and audio files, from content ordering through to quality control. Click here for the full job description.
> Operations Manager - Spafax


> Quote of the Day


"Everything begins with an idea."

Earl Nightingale


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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