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March 27, 2019



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


Southwest Airlines Takes a Financial Hit After Grounding Boeing 737 MAX 8s

Southwest Airlines said that it will lose $150 million in revenue during the first quarter of 2019 due to the grounding of its fleet of 34 Boeing 737 MAX 8s and other one-time issues such as weather disruptions and unscheduled maintenance. Southwest estimated that it was forced to cancel 2,800 flights during the period up to March 31, because of the grounding. “The company is proactively managing cancellations, minimizing operational disruptions, re-accommodating customers, and minimizing the impact on its on-time performance,” Southwest said, on Wednesday, in a public filing.

USA Today | Related Norwegian Confirms Ireland Operations following 737MAX Groundings – Airways Magazine



Phasor Selects STI to Manufacture Electronically Steered Antennas

Phasor today announced that it has selected Surface Technology International (STI) to commence production of its electronically steered antenna (ESA) systems. The agreement means Phasor will be able to ramp up its ESA production as required. “STI brings vast experience to the table and consistently reaches the highest technical standards within demanding timeframes to offer a manufacturing solution with world-class technical competence,” said David Helfgott, CEO of Phasor.

Newswire | Related The Question of In-Flight Connectivity Standards – APEX Media



Oryx Jet to Deploy Bluebox Wow IFE on Three Boeing 737s

Charter airline Oryx Jet will deploy the Bluebox Wow portable wireless in-flight entertainment solution across its three Boeing 737s starting in May. The IFE system will provide passengers with movies, TV shows and a moving map. “Whether flying private individuals or sports teams such as the Portuguese national football team, we want to deliver the best experience for our passengers, and with Bluebox Wow we’re able to enhance that experience with in-flight entertainment,” said captain Hamayoun Ashraf, managing director, Oryx Jet.

Get Connected | Related Jeju Air Selects Bluebox Wow IFE for Boeing 737 Fleet – APEX Media



WOW air Bondholders Agree to Convert Debt to Equity

WOW air has secured approval from its bondholders to convert debt to equity, following the collapse of talks with two potential investors: Icelandair and Indigo Partners. “This is an important milestone in financially restructuring the company and securing the long-term sustainability of WOW air,” the airline said in a statement. The low-cost carrier did not detail how much equity is now held by bondholders, or whether the position of founder and CEO Skúli Mogensen had changed.

Air Transport World | Related Icelandair Will Not Purchase WOW – Iceland Review



Mobile Baggage Tracking Apps Increase Traveler Satisfaction, SITA Research Shows

Mobile notifications during luggage collection have resulted in the biggest technology-driven improvement in satisfaction (8.6%) compared to other elements of the air travel journey, including booking, bag drop and boarding, according to the 2019 SITA Passenger IT Insights report. “The rise in checked baggage is likely to drive demand for more services as passengers want to know where their bags are at all times,” Peter Drummond, SITA’s portfolio director of Baggage, told APEX Media at this week’s Passenger Terminal Expo.

APEX Media | Related SITA Calls for Secure Biometric Data Sharing Between Stakeholders to Optimize PaxEx – APEX Media



South Africa’s Busiest Airport Bans Round Bags From Being Checked In

Oliver Tambo International Airport in Johannesburg has banned passengers from checking in round bags without a flat surface. The airport implemented the policy as a way to prevent blockages and breakdowns in its baggage handling system. Airport spokesperson Samukelo Khambule said round bags are the largest source of jams in the system and that any luggage that does not meet the requirements can be wrapped, with one flat side, at the airport. Dubai International Airport’s Terminal 1 recently announced a similar baggage rule. | Related Unicoaero Finds Opportunity In Lost Airline Baggage – APEX Media



Chinese Airport Deploys Facial Recognition Flight Information Boards

Chengdu Shuangliu International Airport in China has deployed flight information displays that incorporate biometric facial recognition technology to provide personalized flight information. Matthew Brennan, a writer specializing in mobile technologies in China noticed the hardware and tweeted a video from the airport on Sunday. The tweet received more than 2,000 comments – some expressing awe and others claiming that it is a “dystopian” prospect.

Business Traveller | Related In Your Face: Is Biometric Technology Making the Right Judgement? – APEX Media





Ghost flight, Paris, France. Captured by @ilanderech (via Instagram)

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> Tweet of the Day

Great to see so many female aviation journalists at #PTELondon today. From the left, Hazel King @UKiMediaEvents, Alison Chambers @EmeraldMedia, Stephanie Taylor @theAPEXassoc, Chloe Greenbank @RegionalGateway and Marta Dimitrova @FutureTravelX. One for @WomenInAviation!

WAI_UKchapter @WAI_UKchapter


Association News

New Sessions Added for APEX TECH!

APEX TECH is tackling the efforts to maximize revenue and results from new passenger technology as well as content and connectivity to the cloud and beyond. Check out the full schedule online to learn which top airline and aviation leaders will be presenting this May in Los Angeles!


Are You Ready for the MultiMedia Quiz Night at MMM?

The always exciting MultiMedia Quiz night and networking event will be hosted at the EPIC Museum and Ely Bar & Restaurant in Dublin, Ireland. Register for MMM to ensure you're in attendance.


> Quote of the Day


"The good ideas will survive."

Quentin Tarantino


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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