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March 28, 2019



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


WOW air Ceases Operations

WOW air has ceased operations and canceled all flights after talks collapsed with multiple potential investors. The carrier is now encouraging passengers to find alternative flights with other airlines such as Norwegian, which is offering repatriation fares at a 25 percent discount to passengers who can show a valid WOW air booking.

BBC | Related Travel Alert – WOW air



Boeing Introduces Software Update for 737 MAX

Boeing has developed a software update for the Boeing 737 MAX concerning the aircraft’s Maneuvering Characteristics Augmentation System (MCAS), which is designed to automatically command a plane to pitch down if it senses an imminent stall. The update will see the addition of data from a second Angle of Attack (AOA) sensor, which measures the horizontal tilt of the airplane. Pilots must also complete 21 or more days of instructor-led courses and simulator training before flying the aircraft.

CNN | Related 737 MAX Software Update – Boeing



Collins Aerospace Tests SelfPass Biometric Solution

Collins Aerospace is testing its new cloud-native SelfPass solution at Bristol and Dublin airports. The solution enables single-token identity management by adding cameras equipped with the SelfPass software at major airport touchpoints such as check-in, bag drop, airline lounges, security and boarding gates, all of which can be accessed using facial recognition. JetBlue is also using the service at its boarding gates in John F. Kennedy International Airport’s Terminal 5.

APEX Media | Related Collins Aerospace and JetBlue enhance passenger boarding experience with advanced biometrics screening – Collins Aerospace



What the Aircraft Interiors Industry Can Learn from an Art Exhibit by Google

Aircraft interiors designers are taking inspiration from Google’s Softwear exhibit by intentionally keeping technology in the background to maintain a homey feel inside cabins. Astronics’ wireless charging module can be embedded into a seat arm, and a touch-sensitive panel on a Collins Aerospace business-class seat could offer the functionality of physical buttons. “Our homes are becoming more minimal ... with technology integrating and blending into surfaces,” Maria Kafel-Bentkowska, CMF project head at PriestmanGoode, says. “Passengers are increasingly expecting that same understated domestic feel in the cabin.”

APEX Media | Related Panasonic Avionics Unveils Five Wellness Launch Suite Products – APEX Media



Athens Airport Testing Facial Recognition at Check-In and Security

Aegean Airlines passengers can now opt in for facial recognition at Athens Airport. Upon arrival, passengers who choose to use SITA’s Smart Path will be required to scan their passport and have their photo taken, but can breeze through checkpoints thereafter simply by scanning their face. SITA says existing common-use check-in kiosks and boarding gates can be integrated into the solution, opening up the possibility of offering the service to other airlines.

SITA | Related Mobile Baggage Tracking Apps Increase Traveler Satisfaction, SITA Research Shows – APEX Media



Finnair Business-Class Amenity Kits Merge Marimekko Designs With Sustainability

Finnair is introducing a new range of business-class amenities that will bear familiar designs from Marimekko, but with sustainability in mind: The previous plastic wrapping has been scrapped for cardboard and wax paper packaging and the slippers are made from PET plastic bottles. Finnair is also making lesser-used items such as razors, socks, combs, shawls and memory foam pillows available on demand. Finnair will roll out the new amenities on transcontinental flights on its Airbus A350 and A330 aircraft as of March 31, with plans to introduce two new bag designs every six months.

Travel Daily News | Related VIDEO: Finnair CDO Katri Harra-Salonen @ Aviation Festival 2018 – APEX Media



Oman Air Launches New Mobile App

Oman Air has introduced its redesigned application for iOS and Android smartphones. Available in both English and Arabic, the app allows customers to book flights, pre-select seats, check in and monitor flight status. Travelers can also use the app to check their Sindbad miles balance, claim missing miles and keep track of their tier progress.

Breaking Travel News | Related The Routes Less Taken: Middle Eastern Regional Airlines Map Out Strategies for Success – APEX Media





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Association News

APEX Gets a First-Class Seat at FTE this summer!

Join APEX CEO Joe Leader and APEX Board of Directors President Juha Jarvinen in Istanbul this June at Future Travel Experience EMEA, June 18-20, 2019! Learn more here.


> Quote of the Day


"If you don't have any shadows you're not in the light."

Lady Gaga


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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