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April 17, 2019



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


[PHOTOS] Winners of the Passenger Choice Awards for Europe Announced at APEX MMM

Virgin Atlantic, Icelandair, Norwegian Air Shuttle and Aeroflot accepted Passenger Choice Awards in Dublin yesterday. The winners were determined by airline customers, who ranked their in-flight experience using the TripIt app. Steve O’Connor, portfolio director for APEX Media, announced the winners and APEX CEO Joe Leader distributed the awards at the APEX MultiMedia Market networking party, which took place at EPIC The Irish Emigration Museum and Ely Bar.

APEX Media | Related [VIDEO] Celebrating 2019’s Crystal Cabin Award Winners – APEX Media



Aer Lingus Selects Cobalt Aerospace for LED Mood Lighting

Aer Lingus has installed new customized LED mood lighting on board its fleet. The system was developed in partnership with Cobalt Aerospace with the aim of minimizing passenger jet lag and fatigue by delivering a series of light settings such as “Strong Blue” and “Dim Lavender” for each phase of a flight. “We are delighted to unveil the new LED mood lighting system, which will further enhance the Aer Lingus guest in-flight experience,” said Mike Rutter, Aer Lingus’ chief operating officer.

Inflight Online | Related [PHOTOS] Aer Lingus Reveals First Brand Refresh in More Than 20 Years – APEX Media



Ryanair to Launch a Redesigned and More Personalized Website

Ryanair has partnered with Boxever to develop a new and more personalized “digital experience” for its customers. Ryanair said the new website will offer visitors a “people like you” experience that delivers recommendations for destinations, hotels and ground transportation. Boxever CEO Dave O’Flanagan said the company will use machine learning and artificial intelligence to help Ryanair understand what customers want and then put “the right offer in front of the right customer.”

PhocusWire | Related C-Suite: Kenny Jacobs, Chief Marketing Officer, Ryanair – APEX Media



Retuned: British Airways Recomposes Its Iconic Jingle

British Airways has created a new musical composition based on the “Flower Duet,” a piece of music that it has regularly used in television commercials and during the passenger boarding process. The musical theme, from French composer Léo Delibes’ opera Lakmé, has been updated “to reflect British Airways’ history, in the airline’s centenary year” and includes 10 variations to represent milestones in the carrier’s history, such as its founding, Concorde’s farewell and the opening of Terminal 5 at Heathrow Airport.

Business Traveller | Related British Airways unveils Boeing 747 in retro Negus livery – Business Traveller



United to Offer Direct Newark–Cape Town Flights

United Airlines is to become the first US carrier to offer a nonstop service between Newark, New Jersey, and Cape Town, South Africa, this December. The flight will run three-times weekly through March 15, 2020, and will be operated on a 787-9 Dreamliner. At 7,817 miles, the route will become United’s sixth longest, with the southbound flight scheduled for 14.5 hours and the return for about 16 hours. The new route spells the return of Africa to United’s route network for the first time in three years.

USA Today | Related United Partners With Cult Skincare Brand Sunday Riley – APEX Media



Garuda’s Citilink LCC Denies Plans to Establish a Malaysian Affiliate

Garuda Indonesia’s low-cost subsidiary Citilink has denied involvement in discussions with two Malaysian companies about setting up an affiliate airline using its branding. Radio frequency identification company SMTrack announced on April 15 plans to acquire a 60% stake in Dexma Express, Citilink’s Malaysian sales agent, and rebrand it as Citilink Malaysia. However, Citilink's vice-president corporate secretary Resty Kusandarina told FlightGlobal, "We have not set up any future plan in establishing a business entity in Malaysia. For the time being, we conduct our operations in Malaysia under a cooperation with a local GSA for ticket sales."

FlightGlobal | Related Garuda Indonesia to Install GX Aviation Fleet Wide – APEX Media



Earth Day: Etihad Airways to Operate a Flight Without Single-Use Plastics

Etihad Airways said it will become the first airline in the Middle East to operate a flight without any single-use plastics on board. Flight EY484 will depart from Abu Dhabi on April 21 and will land in Brisbane on Earth Day, April 22. Etihad has also made a pledge to eliminate up to 20% of single-use plastics on board flights by June 1, which will represent a saving of 100 tons of plastic by the end of 2019.

Etihad | Related Etihad Airways to Update Bluebox Ai iPads With Bluebox aIFE – APEX Media  





Air Europa Express Embraer ERJ-195 touches down. Captured by @dus_aviationphotography (via Instagram)

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!


> Tweet of the Day

Take a look inside the most exclusive annual awards gala of the interiors industry: the Crystal Cabin Awards in Hamburg! Thanks for the great video @theAPEXassoc! In association w/ @1Burrana and the Crystal Cabin Award Association. #CCA19 #PaxEx

Hamburg Aviation @HamburgAviation


Association News

Nominate for the APEX Awards Today!

 APEX Awards applications are now open! The APEX Awards recognize specific achievements that are successfully implemented over the past year by airlines and vendor companies. This is also the inaugural year that APEX will be combining efforts with the International Flight Services Association, so look for several of the new awards. All applications are due 1 June 2019. Learn more and nominate today!


> Quote of the Day


"My advice to you is not to inquire why or whither, but just enjoy your ice cream while it's on your plate."

Thornton Wilder


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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