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May 1, 2019



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


[PHOTOS] JAL’s First Airbus A350 Rolls Out of the Paint Shop

Japan Airlines’ first Airbus aircraft, an A350-900, has rolled out of the paint shop and features a red A350 logo on the fuselage. The aircraft will now undergo flight and ground tests before it is delivered to JAL early this summer. The first of JAL’s 31 A350-900s will be used on the airline’s major domestic routes, starting with its Tokyo Haneda–Fukuoka route in September. According to Airways magazine, the aircraft will feature a redesigned three-class cabin layout with 12 first-class seats, 94 business-class seats and 263 economy-class seats.

Airways Magazine | Related [PHOTOS] Virgin Atlantic Reveals A350 Cabin Interiors – APEX Media



Air Astana Launches Low-Cost Subsidiary FlyArystan

Air Astana today launched a low-cost subsidiary called FlyArystan. The new airline took off from Almaty International Airport and is initially offering six domestic routes to cities in Kazakhstan, operated using two Airbus A320s. Air Astana CEO Peter Foster said FlyArystan could launch several international routes to neighboring countries, including Russia, before the end of this year once its third and fourth A320s are delivered.

FlightGlobal | Related Air Astana launches low-cost unit with international ambitions – FlightGlobal



Intelsat Still Investigating What Caused 29-E Malfunction

Intelsat said the in-orbit failure of Intelsat-29e, its first high-throughput satellite, will cost the company between $45 million and $50 million in revenue for the year. The company said it is still working with Boeing to ascertain why the three-year-old satellite experienced a fuel leak three weeks ago, resulting in lost communication shortly after.

Space News | Related Intelsat-29e declared a total loss – Space News



Air New Zealand Launches IFE Channel About How to Be a Responsible Tourist

Air New Zealand has launched a dedicated in-flight entertainment channel aimed at educating passengers about how to travel responsibly in New Zealand. Called “Tiaki – Care for New Zealand,” the IFE channel features content from Tourism New Zealand and the country’s Department of Conservation with video topics such as driving safely in New Zealand. "As an airline, we're in a unique position to communicate with visitors at the outset of their journey,” said Air New Zealand's chief marketing and customer officer, Mike Tod.

Air New Zealand | Related Air New Zealand Reveals “Spatial Computing” Board Game – APEX Media



Toronto Pearson Partners With Uber Eats for In-Terminal Meal Delivery

Toronto Pearson Airport and HMSHost have partnered with Uber Eats to trial the meal delivery service in the airport’s Terminal 3 departures area. Using the Uber Eats iOS or Android app, travelers can choose to have food from select HMSHost restaurants delivered to their departure gate. “This innovative partnership with Uber Eats and HMSHost ... underscores our commitment to continued innovation in passenger service,” said Scott Collier, vice-president of Customer and Terminal Services at the Greater Toronto Airports Authority.

Future Travel Experience | Related Gate Delivery: The Companies Serving Passengers in a Hurry – APEX Media



Wayfinding Assist: Neatebox Makes Traveling More Accessible for People With Disabilities

Already in use at Edinburgh Airport, the Welcome app by Neatebox improves the interactions between customer service teams and travelers with disabilities. “At each point, the app can give staff information about a customer’s specific disability, tips on how to interact with the individual and a link to a charity providing additional information in case [a staff member] would like further training,” Gavin Neate, founder of Neatebox, explained. Neatebox has also been approached by air traffic control company NATS with a view to expanding the Welcome service across the whole passenger journey.

APEX Media | Related Edinburgh Airport invests in video technology to assist passengers with reduced mobility – Future Travel Experience



Hawaii-Based Airline Plans to Test Hybrid-Electric Aircraft

Hawaiian carrier Mokulele Airlines will test hybrid-electric aircraft with a view to one day using them on short-haul commercial flights. The airline has partnered with Ampaire, a Los Angeles-based aircraft design firm to test a hybrid aircraft on its Maui route between Kahului and Hana airports later this year. “With a short flight, it shows off the technology and its benefits. Hawaii's focus on sustainability also makes it more aligned with our own vision,” said Ampaire’s product manager, Brice Nzeukou, adding that a hybrid aircraft could reduce fuel costs by between 50% to 70% and maintenance costs by between 25% and 50%.

Travel Weekly | Related Harbour Air Selects magniX to Transition to All-Electric Seaplane Fleet – APEX Media





Big plane, little plane. Captured by @trevisan26_aviation (via Instagram)

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!


> Tweet of the Day

Addressing key issues and challenges facing women in the #aviation industry at the #womeninaviation General Assembly in #Dubai. Bernie Dunn President @BoeingMidEast highlighted subconscious gender bias as the biggest problem and shared this video.

Haya Zaidan @hayazaidan_


Association News

Avianca and Air China Executives to Deliver Keynote Addresses at APEX TECH

Rolando Dames of Avianca and Zhihang Chi of Air China have joined the roster of executives set to present at APEX TECH next week. Dames’ presentation will touch on Latin American customer digital and connectivity mastery, and Chi will provide insight on how to leverage technology and creativity for stronger passenger experience. In addition, executives from Japan Airlines, Virgin Atlantic and Aeroméxico will also be providing thought leadership perspectives to the conference. Register today to secure your spot.


Meet the Speakers Already Confirmed for APEX EXPO

We are excited to host the largest collection of airline executives at this year’s APEX EXPO as part of our morning keynote addresses. Delta Air Lines CEO Ed Bastian will lead the entire session that also includes executives from Atlantic Airways, JetBlue Airways, Philippine Airlines and Spirit Airlines, among others. This is the industry’s premier passenger experience event exclusive to experts and decision-makers. Look for more speakers added to the roster in the coming months leading up to registration opening!


> Quote of the Day


"We do have a zeal for laughter in most situations, give or take a dentist."

Joseph Heller


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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