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May 9, 2019



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


APEX TECH Day 2 Takeaways

On the second day of APEX TECH, the Connectivity Working Group proposed integrating two measures of in-flight connectivity: quality of service (QoS) and quality of experience (QoE). The APEX 0415 Part 2 working group also provided an update. Speakers from Japan Airlines, Aeromexico and Virgin Atlantic discussed earpieces for crewmembers, digital ecosystems and cotton candy.

APEX Media | Related APEX TECH May 2019: Takeaways From Day One – APEX Media



Delta to Launch Two-Week Free In-Flight Wi-Fi Pilot

Delta Air Lines announced it will conduct a two-week pilot starting May 13, offering free in-flight Wi-Fi across all cabins on 55 select daily short-, medium- and long-haul routes. While the test will not support content streaming, it will enable passengers to browse the web; send and receive emails; and use messaging and social media apps. 

Delta | Related Delta Extends LSG Sky Chefs Contract – APEX Media



Perth Airport Tests Scanners That Allow Laptops and Aerosols to Stay in Bags

Perth Airport in Australia is testing a new CT X-ray machine and body scanner at its domestic Terminal 1 that allows travelers to keep laptops and aerosols in their bags when passing through security. The Rapiscan 920CT X-ray machine uses 3-D scanning technology to detect suspicious items in bags. “The new system will allow passengers to leave these items in their hand luggage, making for a more streamlined process and less hassle for passengers,” said Perth Airport CEO Kevin Brown.

Business Traveller | Related Future of airport security on show in London – BBC



SpiceJet Launches Domestic Business-Class Product

SpiceJet has started selling tickets for its new domestic business-class product, which it will launch on select routes on May 11 using Boeing 737NGs formerly operated by Jet Airways. The new SpiceBiz product will offer seating in a 2-2 configuration, gourmet meals, lounge access, and priority check-in and boarding.




Lufthansa Group Launches New Chatbots on Facebook Messenger

Lufthansa Group has launched an English-language chatbot service for passengers flying on Lufthansa, SWISS and Austrian Airlines flights. The chatbots, named Elisa, Nelly and Maria after each airline’s first flight attendant, are available via Facebook Messenger, can answer simple questions quickly and are intended to increase customer satisfaction, Lufthansa Group said. Lufthansa previously had a chatbot called Mildred.

Lufthansa Group | Related Virtually Speaking: Airline Chatbots Come in All Types and Guises – APEX Media



Growth in Commercial Air Passenger Traffic Slows to Nine-Year Low in March

The growth in global air passenger traffic slowed to its lowest rate in nine years in March, according to IATA figures. Air passenger traffic, defined as the distance flown by revenue-paying passengers, grew by 3.1% year-on-year in March. That compares to an annualized growth rate since October 2018 of 4.1%. IATA attributed the slowdown to the timing of Easter, which fell on April 21, but also acknowledged that broader economic factors may have contributed.  

Travel Weekly | Related Unruly Passenger Incident Rate Rises, IATA Data Shows – APEX Media



Anderson Contract Engineering Rebrands as Anderson Connectivity

Anderson Contract Engineering has rebranded its in-flight entertainment and connectivity antenna MRO services under the new name of Anderson Connectivity. The company said it aims to broaden the technology, design and engineering services that it offers in the aviation marketplace. “Following years of heavy IFEC investment, we are expanding our service business to support antenna maintenance, repair and upgrades on a larger scale,” said Anderson Connectivity president Brian Anderson.

Inflight Online | Related Latest Connectivity News – APEX Media





The belly of the beast. Captured by @jeronimogram (via Instagram)

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!


> Tweet of the Day

Join along as Nick Whaley, engineering technician in Winston-Salem, NC, shows us a #DayInTheLife of product certification testing and development on our seating products 💺 #AlphaBravoCollins ✈️ #RedefiningAerospace

Collins Aerospace @CollinsAero


Association News

Does Your Company Deserve an APEX Award this Year?

The annual APEX Awards program is now accepting submissions. As the PaxEx industry’s most influential organization, we’ve sharpened our awards program to be more relevant than ever. This will also be the inaugural year of the first ever combined awards with the International Flight Services Association (IFSA). Is your company or one of your partners a deserving contender? Let us know by submitting here! The submission deadline is 1 June 2019.


Just Announced: Atlantic Airways CEO to Attend APEX EXPO!

APEX EXPO has a 40 year-old reputation for being the hub for the top airline executives to network and see the latest in aviation innovation! Atlantic Airways CEO Jóhanna á Bergi is joining the growing list of speakers at this September’s APEX EXPO. Don’t miss her insight on leading and inspiring our dynamic industry into the 2020s. Check out the full list of speakers here!



The Media Services Project Manager is responsible for all Media Services account management duties, which include managing Entry into Service (EIS) and initial IFE branding activities of the program, and building ongoing relationships to encourage new and repeat business opportunities. Click here for the full job description.
> Media Services Project Manager - Zodiac Inflight Innovations

The Media Integration Specialist I produces and monitors content sets for global airlines and 3rd party customers. The main focus of the Media Integration Specialist I is to execute least complicated integration tasks (testing/validation) and assist integration team in monthly production of content sets and may be responsible for production of least complex accounts depending on skill level. Click here for the full job description.
> Media Integration Specialist I - Zodiac Inflight Innovations


> Quote of the Day


"All knowledge is precious whether or not it serves the slightest human use."

Alan Bennett


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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