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May 20, 2019



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


Air NZ Chooses Boeing Wide-Body Aircraft Over Airbus After 1.5-Year Battle

Air New Zealand has decided to replace eight Boeing 777-200ER aircraft with more wide-body aircraft from Boeing. The news follows the carrier’s chief financial officer Jeff McDowall recently telling the New Zealand Herald that a final choice was soon to be made between the Boeing 787 and Airbus A350, following an 18-month battle between the two OEMs. Air New Zealand already operates 13 787-9 aircraft on its long-haul routes and has one more on order. Airbus and Boeing declined to comment.

Reuters | Related Air New Zealand reveals plans to change the shape of its economy cabins – NZ Herald



AA Offers Immediate Bump Compensation Through Mobile App

Travelers who volunteer for the bump list on oversold flights using the American Airlines app can now receive immediate financial compensation in the form of an electronic voucher should they accept one of the alternative itineraries offered to them through the app on check-in. While The Points Guy said it is possible passengers could be offered more money to switch flights at the gate, this option will work for those who are flexible but don’t want to have to change their plans at the very last minute.

The Points Guy | Related American Airlines Opens New Flagship Dallas Lounge – Simple Flying



Schiphol Offers WeChat Pay and Shopping Features

Travelers can now browse Amsterdam Airport Schiphol retail outlets using WeChat and place orders using the Chinese app’s payment service, before collecting their purchases ahead of departure. The app also gives travelers access to flight information and 24/7 customer service. “We are extremely proud to be the first airport in Europe to offer our Chinese passengers all the conveniences of WeChat,” said Tanja Dik, director of Consumer Products and Services at Amsterdam Airport Schiphol.




Airline Seats Should Be Designed Differently For Men and Women, Data Shows

Most economy-class seats are made to accommodate a spectrum that encompasses the fifth percentile female through to the ninety-fifth percentile male. But studies showing differences between gender and body discomfort in economy-class seats found female respondents experienced more upper-body discomfort, while men reported more lower-body discomfort. So, the assumption that a seat designed for a ninety-fifth percentile man will fit most women is not necessarily correct.

APEX Media | Related Touching, Feeling: Aircraft Interior Design Gets a Softer Edge



Finnair Launches Audiobooks on Select Flights

Finnair is adding audiobooks to its in-flight entertainment offering for customers traveling between May and August on its Airbus fleet equipped with Wi-Fi. Passengers can access the audiobooks through the airline’s Nordic Sky portal using their own devices. There are 20 publications available in English, Finnish and Swedish, including novels from Storytel, nonfiction content from Blinkist and children’s stories.

Finnair | Related Finnair continues partnership with Amadeus to strengthen new distribution strategy – Future Travel Experience



Magnetic MRO Launches Interiors Inspector App

Magnetic MRO has launched a new application called “Interior Inspector” to allow cabin crew and maintenance personnel to digitally log damages found in commercial aircraft cabins, rather than use a pen and paper. “Our findings so far are mostly problems that could easily be solved during overnight stays, such as pen-stripes, worn placards, small stains or broken recliners,” explained Pärtel-Peeter Kruuv, interior project manager, Magnetic MRO. The company is now collecting data concerning how airlines are using Interior Inspector to develop the app further.  

Inflight Online | Related Microclimate Controls, Trend Forecasts & More From Aircraft Textile Specialists – APEX Media



Etihad Extends Free Abu Dhabi Stopover Campaign

Etihad Airways is extending its free Abu Dhabi stopover campaign to the end of the year due to the popularity of the special offer during its opening month. The airline is offering a two-night complimentary stay for all customers flying via Abu Dhabi. Luxury hotels Jumeirah at Etihad Towers, Intercontinental Abu Dhabi and Dusit Thani Abu Dhabi are among the accommodations included in the offer.

Breaking Travel News | Related Etihad Ditches Seatback Screens in Economy Experience Overhaul – APEX Media





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Association News

Learn More about the 2019 APEX Awards Program!

Time is running out to submit your nominations for the 2019 APEX Awards. With this year as the inaugural year of the first ever combined awards with IFSA, the 2019 APEX Awards program is set to be bigger and better than before. If your company or one of your partners is deserving of one of these coveted awards, let us know by 1 June 2019. Learn more about each award here.


Plenty of Sponsorship Opportunities During the 40th Anniversary of APEX EXPO!

Help us celebrate the 40th anniversary of APEX EXPO by sponsoring the show. This premier conference provides companies with a unique opportunity to reach decision makers and industry leaders within the aviation and passenger experience industry. There are currently around 10 available sponsorship packages for companies. Contact APEX Sales Director Desiray Young at for more information, or view the 2019 APEX EXPO Sponsorship Kit!



The Media Services Project Manager is responsible for all Media Services account management duties, which include managing Entry into Service (EIS) and initial IFE branding activities of the program, and building ongoing relationships to encourage new and repeat business opportunities. Click here for the full job description.
> Media Services Project Manager - Zodiac Inflight Innovations

The Media Integration Specialist I produces and monitors content sets for global airlines and 3rd party customers. The main focus of the Media Integration Specialist I is to execute least complicated integration tasks (testing/validation) and assist integration team in monthly production of content sets and may be responsible for production of least complex accounts depending on skill level. Click here for the full job description.
> Media Integration Specialist I - Zodiac Inflight Innovations


> Quote of the Day


"Until you're ready to look foolish, you'll never have the possibility of being great."



Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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