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May 22, 2019



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


China’s Big Three Airlines Want 737 MAX Compensation From Boeing

China’s three biggest carriers, Air China, China Southern Airlines and China Eastern Airlines, have asked Boeing to compensate them for losses incurred because of the grounding and delayed deliveries of the 737 MAX jets. The three airlines operate a total of 53 737 MAXs, according to China’s state-asset regulator. The companies did not disclose how much in damages they are seeking from Boeing.

Reuters | Related Turkish Airlines chairman expects Boeing 737 compensation, to meet Friday – Reuters



Airbus Increases A220’s Maximum Takeoff Weight and Range

Airbus has increased the maximum takeoff weight of its two A220 models by 2.3 tons and has increased their range by 450 nautical miles (nm) to 3,400 nm for the A220-100 and 3,350 nm for the larger A220-300. “Today, Airbus is reinforcing its confidence in the A220 platform and further enhancing its capabilities to meet upcoming market requirements,” said Rob Dewer, Airbus’ head of Engineering and Customer Support for the A220, during yesterday’s Airbus Innovation Day in Toulouse.

Airwise | Related A220 helps take Airbus deliveries through 12,000 mark – FlightGlobal



TrustaBit Uses Blockchain to Enable Automated Flight Delay Compensation

TrustaBit today announced a strategic partnership with ATPCO, joining the organization’s Bridge Labs incubator. “TrustaBit is turning a stressful travel event, like a delay or cancellation, on its head, by providing compensation ... in a fraction of the time it would take an agent at the airport,” said Gianni Cataldo, head of R&D at ATPCO. The travel tech startup is in the RFP stages with various major carriers, according to founder Saritta Hines.

APEX Media | Related Airlines Can Remove Fare Errors Faster With ATPCO’s New Feature – APEX Media



Brazil’s Lower House Votes to Remove Limit on Foreign Ownership of Airlines

Brazil’s lower house of Congress voted to allow foreign-owned airlines to operate domestic flights within the country. The chamber approved the original text of a decree issued by former president Michel Temer in December that would remove the 20% limit on foreign ownership of Brazilian airlines. Air Europa’s parent company Globalia said it is already “exploring” the possibility of operating in Brazil.

Reuters | Related Brazil airline Azul could bid for Avianca Brasil's assets after all – Reuters



American Airlines Suspends Boeing 737-800 Seat Upgrades

American Airlines has suspended its Oasis seat densification project, which involves adding 12 extra seats to most aircraft in its Boeing 737-800 fleet. So far, the carrier has modified 71 of its 304 737-800s, but it has decided to delay further installations until the beginning of next year. American Airlines said it made the decision to suspend the retrofits because it needs the option of using 737-800s while its 737 MAX fleet is grounded.

Air Transport World | Related American Airlines Waiving Oversize Bag Fees for Sports, Music Equipment – Travel Pulse



Why More Airlines Are Talking Directly With IFC Hardware Suppliers

Airlines are increasingly taking a proactive role in educating themselves about in-flight connectivity hardware and are engaging directly with suppliers, rather than relying solely on service providers, according to Runway Girl Network. RGN editor Mary Kirby argues that some operators are disappointed with the performance of first- and second-generation antennas and modems. Changes in data protection laws have also made some airlines consider moving aspects of their IFC activity in-house to ensure greater control. She also suggests that a more direct approach by airlines could be driven by financial considerations and the aim of increasing revenue share from passengers who pay to access in-flight Wi-Fi.  

Runway Girl Network | Related Delta Is Betting on Tablet Technology to Solve In-Flight Entertainment Conundrum – Skift



Phoenix’s Sky Harbor Airport to Deploy Mobile Nursing Pods

Sky Harbor Airport in Phoenix will introduce up to six portable nursing stations later this year. The City of Phoenix, which owns and operates the airport, spent $172,000 for the pods on a two-year aggregated contract. Two pods will be placed in the pre- and post-security areas of Terminal 4, complementing two existing nursing rooms. The airport will decide at a later date whether to purchase an additional four pods. “It’s hard to travel with a baby, so that quiet, relaxing space makes for a better travel experience,” said Phoenix Mayor Kate Gallego.

Passenger Terminal Today | Related The Traveling Family – APEX Media





Turkish Airlines B737 in Star Alliance livery. Captured by julius__aviationphotography  (via Instagram)

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!


> Tweet of the Day

Sometimes we just need to share. On this day in 1906, the Wright Brothers were issued the patent on their "Flying Machine," giving birth to our amazing industry. Thank you Brothers! Source: Library of Congress.

AstronicsCorp @AstronicsCorp


Association News

Take Home an APEX Honorary Award!

The deadline to submit nominations for the APEX Outstanding Contribution Award and the APEX Newcomer Award is rapidly approaching! The Outstanding Contribution Award is awarded to an individual whose contributions, innovations, or leadership have generated a significant and fundamental improvement to the nature of airline passenger experience. The Newcomer of the Year Award recognizes a product or service created by a new member company within the last two years. Submit nominations before 1 June for consideration.


Interested in Joining the APEX Board of Directors?

Do you have what it takes to sit on the APEX Board? Want to help APEX take the airline passenger experience to the next level? APEX is accepting Board Member applications until 1 June. To submit, fill out the application for review and consideration by the Nominations Committee. The committee will contact each nominee to discuss qualifications. Based on the application and discussions, the Committee will finalize a slate of candidates, subject to Board approval, to be included on the election ballot distributed in August/September 2019. Applications close 1 June. Click here for more information.


The June/July Issue of APEX Experience Magazine Is Here!

The airline industry is moving and shaking with opportunities for ancillary revenue. Read about marketing psychology, the shiny new tools inside the road warrior’s travel kit, innovation in Israel and the literal and figurative paths connecting the airport and the city. Also in this issue: In-flight connectivity’s many business models, chips that don’t know potato, the correlation between IFE and NPS, some of the technologies deployed at the new Istanbul Airport, and how one pilot’s career landed on Broadway.


> Quote of the Day


"When you have eliminated the impossible, whatever remains, however improbable, must be the truth."

Arthur Conan Doyle


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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