No Images? Open in Browser

May 24, 2019



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


Panasonic Opens First Innovation Studio Near Silicon Valley

Panasonic officially opened its first Innovation Studio close to Silicon Valley in Pleasanton, California, yesterday. It will serve as a collaborative space for airlines and their partners to engage in “innovation, ideation and solution-building” with a view to improving the passenger experience. Plans for the California-based Innovation Studio, and four further locations across the globe, were first revealed in April 2018.

APEX Media | Related [VIDEO] Panasonic Avionics Makes In-Flight Map, Wellness and Esports Announcements – APEX Media



Volaris Selects 4,000 Recaro Seats for Narrow-Body Airbus Aircraft

Volaris has selected Recaro Aircraft Seating’s SL3510 short-haul economy-class seat for installation on board 23 Airbus A320 and A321neo aircraft. A total of over 4,000 seats will be installed and the first delivery is scheduled to take place in late 2019. “Volaris selected this outstanding seat because it provides superior quality, comfort and design while minimizing weight and maintenance concerns,” said Holger Blankenstein, the Mexican low-cost carrier’s vice-president.

Recaro | Related Recaro Introduces LR Economy CL3710 Seat for Better Sleep and Other News – APEX Media



[PHOTOS] Delta Takes Delivery of First Airbus A330neo

Delta Air Lines received its first of 35 Airbus A330-900s in Toulouse. The aircraft will initially be based at Seattle-Tacoma International Airport and will operate on flights to and from Shanghai, Seoul and Tokyo. Delta’s A330neo fleet is configured for 281 passengers, and has 29 business-class suites, 28 premium economy seats, 56 extra-legroom economy seats and 168 standard economy-class seats.

FlightGlobal | Related A330neo First Flight Completed Successfully – APEX Media



ANA Deploys Wireless Earpieces to Improve Cabin Crew Communication

All Nippon Airways has started using a new tool designed to improve communication between flight attendants. The device, called BONX Grip, is an earpiece that makes use of proprietary technology that will allow ANA’s cabin crew to communicate with each other as though they were standing next to each other. “By making it easier for flight attendants to communicate with each other, they will be better equipped to meet passenger needs,” said Akihiko Miura, executive vice-president of ANA.

Travel Daily Media | Related APEX TECH May 2019: Takeaways From Day Two – APEX Media



United to Feature Work From Underrepresented Female Artists on Special-Edition Liveries

United Airlines revealed the two winning designs of Her Art Here, a contest that offered the chance for female artists to have their work painted on an aircraft (while the majority of artists are female, their work represents less than 13% of art in museums). The first winner is San Francisco-based artist Tsungwei Moo, whose entry depicts the city’s iconic landmarks as well as the palm trees and ocean that are synonymous with California. The other winner is New Jersey native Corinne Antonelli who was selected for a design that pays tribute to the New York/New Jersey region.

Aircraft Interiors International | Related Trading Gold for Blue: Oscar Munoz Speaks to APEX About United’s New Livery – APEX Media



Munich Airport Installs Interactive French Open Tennis Court

Munich Airport has partnered with Mediaplus and Eurosport to install an interactive space promoting the 2019 Roland Garros French Open tennis tournament. Called “Enter the Match,” the 1,075-square-foot installation recreates a clay court and invites travelers to walk into an interactive tennis match. By downloading an accompanying mobile game that links to the installation, travelers can compete to win a free pass to stream content from Eurosport Player – Eurosport's live and on-demand media player.  

PAX International | Related Airports Vie for Millennial Vote of Confidence – APEX Media



Air Canada Rouge Pop-Up Highlights PaxEx Improvements

Air Canada opened an immersive pop-up shop at Toronto’s Eaton Centre featuring multisensory rooms to highlight the passenger experience improvements on board Air Canada Rouge, its low-cost subsidiary. Rouge officials explained that the airline will soon be adding satellite-based onboard Wi-Fi, more in-flight entertainment content options and a revamped food menu.

Travel Pulse | Related Air Canada Surprises Passengers With Free Roots Gear for International Sweatpants Day – APEX Media





Virgin Atlantic Airbus A340 approach Heathrow. Captured by @lfsbaviation (via Instagram)

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!


> Tweet of the Day

Interesting article highlighting the significant impact IFE upgrades can have on an airline's NPS. At SkyLights we focus on upgrading NPS with a unique and memorable CEX … #PaxEx @theAPEXassoc

SkyLights @skylightsaero


Association News

Only One Week Left to Submit Your APEX/IFSA Awards Nominations!

Don’t miss the chance to take home a coveted APEX/IFSA Award! These awards shine light on achievements, products and innovations that have been successfully implemented in the past year. This is also the inaugural year that APEX will be combining efforts with IFSA for Best Cabin Innovation and Best Product or Service, making the ceremony bigger and better than before. 2019 award applications are due 1 June. For more information, click here.


Call for 40th Anniversary Issue Submissions

To celebrate the 40th anniversary of APEX EXPO, taking place in Los Angeles from September 9 to 12, we will be producing a special issue of APEX Experience magazine – hopefully with your help! Click here to learn more about how you can participate.


> Quote of the Day


"Either move, or be moved."

Ezra Pound


Until next week



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


Connect with APEX


You have received this email because you are subscribed to this newsletter from

Change email frequency | Unsubscribe

Airline Passenger Experience Association (APEX) | 355 Lexington Avenue, 15th Floor | New York | NY | 10017

©Airline Passenger Experience Association (APEX) 2019. All rights reserved.