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June 3, 2019



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


[VIDEO] APEX Insider: Part One – Inside the Qantas Centre of Service Excellence

In the second episode of this season’s APEX Insider, APEX Media visits the Qantas Centre of Service Excellence (CoSE) in Sydney, Australia, to talk with Philip Capps, Qantas’ head of Customer Product & Service Development. In the first part of a two-part interview, Capps explains why the CoSE “is a great asset for Qantas” and confirms that the airline will only introduce connectivity on international routes once it can deliver the high speeds available across the domestic network through its Viasat-powered service.

APEX Media | Related [VIDEO] APEX Insider: Air Transat’s New A321neoLR – APEX Media



Korean Air Plans to Introduce Fleet-Wide Wi-Fi

Korean Air is planning to roll out fleet-wide in-flight Wi-Fi and a new business-class seat, said Walter Cho, the airline’s chairman and CEO. The Seoul-based carrier is one of the few international airlines that does not offer onboard connectivity on any of its aircraft. “There are absolutely plans for Wi-Fi connectivity for all our aircraft, including our existing aircraft. It’s part of our plan to modernize our seats and our service, taking that service to the level where our customers’ needs are,” Cho said. “Currently, we are testing designs … and are talking to suppliers for both connectivity and seats.”

Australian Business Traveller | Related AirFi Capitalizes on Korean IFE Market and Secures Rights to Electronic Dance Music Content – APEX Media



KLM Partners With TU Delft for Flying-V Aircraft

KLM will work with Delft University of Technology’s (TU Delft) Faculty of Aerospace Engineering to design a new aircraft concept dubbed the “Flying-V.” The aim is to develop a highly energy-efficient long-haul aircraft with a passenger cabin, cargo hold area and fuel tanks located in the V-shaped wings. The TU Delft research team working on the project says the aerodynamic shape and reduced weight mean the aircraft would use 20% less fuel than an Airbus A350, while carrying the same number of passengers.

Business Traveller | Related Learning by Design Doing at TU Delft – APEX Media



Embraer’s Commercial Aviation Division Is Now Called Boeing Brasil

Embraer’s commercial aviation division has been renamed Boeing Brasil – Commercial. The new name is the result of a joint venture agreement with Boeing that comprises the commercial aircraft and services operations of Embraer. The JV is 80% owned by Boeing and the remaining 20% by Embraer. The deal has already been approved by Embraer shareholders, but Brazil’s government has yet to authorize the agreement. Boeing has not announced if it plans to rebrand Embraer’s aircraft models, such as the E190 E2.

Airways Magazine | Related China Trade War Risks Engulfing Embraer as Boeing Deal Nears – Bloomberg



Amadeus Buys a Stake in Volantio

Amadeus Ventures has bought a stake in Volantio, an Atlanta-based startup that helps airlines rebook passengers on emptier flights. The companies did not reveal the terms of the deal. Volantio last year closed a $2.6-million series B funding round, where it secured investment from IAG, JetBlue Technology Ventures and Qantas Ventures. Amadeus will introduce Volantio to its customers and provide a faster route to integrate the service than would have otherwise been available.

Skift | Related Doing the Airline Seat Shuffle: Volantio’s Yana Platform Provides Win-Win Solution – APEX Media



Qantas Rules Out Cargo Hold Bunk Beds

Qantas has ruled out introducing a lower-deck sleeping space on its planned ultra-long-haul flights from Australia’s east coast to New York and London. Instead, the airline wants to develop a space dedicated to exercise, health and well-being, which will be open to passengers in all cabin classes. “The package we looked at … putting things in baggage holds … didn’t work,” said Qantas Group CEO Alan Joyce during the IATA Annual General Meeting in Seoul. He said the section, dubbed “the fourth zone,” would feature an exercise area that includes “video screens with stretching exercises to work on.”  

Australian Business Traveller | Related Airbus and Zodiac Aerospace Partner for Lower-Deck Modules – APEX Media



EASA Starts Drafting Flying Taxi Regulation

The EU’s aviation regulator EASA has started drawing up regulations for flying taxis and is preparing a set of tests to ensure the safety of vehicles and software. It said its approach to flying taxis would cover operations, maintenance, noise pollution and the competence of operators. The regulations will also ensure software used by air taxis is scrutinized “with the level of robustness needed.”

EU Reporter | Related CES: Will Flying Taxis Make Cities Better Places to Live? – APEX Media





Landing gear up. Captured by (via Instagram)

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> Tweet of the Day

These days, former @British_Airways pilot Frank Dell, can be found soaring through the hallways of our aged care home in St Ives. But in the past, he was just as familiar with flying high in WW II as he was with carrying Royals. Watch as he returns to the sky.

Bupa Australia @BupaAustralia


Association News

Who Will Take Home the Crystal Cabin Award for Best Customer Journey Experience?

APEX is still accepting award submissions for the coveted Crystal Cabin Award for Best Customer Journey Experience. This award comprises all products that help to improve the customer experience journey, from the planning process through post-trip. It includes technical end-to-end solutions across categories as well as applications, artificial intelligence, tools, devices, software, programs and more. Winners will have provided airlines and their suppliers an inspirational example on how to optimize the cabin for end-to-end travel solutions centered on personalized passenger experience. If your company has what it takes to claim this title, submit your nomination by 12 June.


Join FTE and APEX Leaders at the Opening of the World’s Largest Airport

Future Travel Experience is taking its EMEA and Ancillary shows to Istanbul and co-locating them with The New Airport Show Istanbul to open the world’s largest airport. Attendees will learn, network and collaborate on how technology, design and innovation can enhance end-to-end customer experiences and revenue opportunities at every step of the journey. Don’t miss out on this event happening 19-20 June! APEX members save $100 on all FTE events with promo code FTEAPEX.


> Quote of the Day


"I can't sit around and wait for the telephone to ring."

Tony Curtis


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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