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June 6, 2019



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


[VIDEO] APEX Insider: Part Two – How Qantas Optimizes PaxEx on Ultra Long-Haul Flights

In the second section of this two-part interview, Philip Capps, Qantas’ head of Customer Product & Service Development, talks about the airline’s work with the University of Sydney’s Charles Perkins Centre to fight the effects of jet lag on ultra long-haul flights, such as its 17-hour Perth–London service. The carrier partnered “with everyone from metabolic physicians to biomedical engineers” to design a passenger experience including light sequences and temperature changes to complement the natural human body clock.

APEX Media | Related [VIDEO] APEX Insider: Part One – Inside the Qantas Centre of Service Excellence – APEX Media



Lie-Flat Seats Will Become Mainstream, Airline Industry Veteran Says

Single-aisle lie-flat seats will develop from a niche product to a mainstream item as aircraft routes become longer, Counterpoint Market Intelligence’s project director, Airport Interiors, Ben Bettell, pointed out at RedCabin’s Aircraft Cabin Innovation Summit this week. He also predicts that controllable lighting (for personal space in the cabin) will continue to flourish, while airlines will put an emphasis on making aircraft galleys more aesthetically pleasing.

APEX Media | Related Premium Real Estate: How Seating Innovations Alter Cabin-Space Economies – APEX Media



Heathrow to Deploy CT Scanners That Allow Laptops and Liquids to Remain in Bags

Heathrow Airport is planning to spend $63 million on new security scanners that don’t require travelers to remove liquids and large electronic items from hand baggage. Following successful trials, the UK’s biggest airport plans to deploy the computed tomography (CT) scanners, which produce more detailed images than the current scanners, across its four terminals by 2022. The technology is expected to lead to a relaxation of the current rules, which state that passengers can only carry liquids in containers of 100 ml or less.

The Guardian | Related Miami International Airport installs state-of-the-art 3D checkpoint technology – Future Travel Experience



Aeroméxico Offers Free In-Flight Messaging on Dreamliner Fleet

Aeroméxico has launched a complimentary in-flight messaging service for passengers on board its fleet of Boeing 787s. The free service, which has been available on Aeroméxico’s 737s since March, allows passengers to send or receive text messages on WhatsApp, Facebook Messenger or iMessage. Paid in-flight Wi-Fi packages, which allow passengers to download images, videos and e-mails or browse the web, are also available.

Business Traveller | Related Getting Chatty: Aeromexico’s Chatbot Is a Customer Service Hit – APEX Media



Google to Close Trips App

Google will shut down its Google Trips app in August, nearly three years after it launched. The app, available for Android and iOS devices, combined content from the web and user data, such as flight and hotel reservations, to provide personalized destination information and listings for upcoming trips. "We're evolving the Google Trips experience from a standalone app to an integrated part of trip planning across Google,” the company said in an email. “Now, travelers can more easily plan trips on Search and Maps, where they already turn to for travel information.”

PhocusWire | Related Where Does Google Fit Into the Passenger Experience? – APEX Media



Real Estate Developer Wants to Derail Air Canada’s Bid for Air Transat

A Canadian real estate developer has attempted to derail Air Canada’s planned acquisition of Air Transat, by making a more valuable offer for the airline’s parent company. Montreal-based Group Mach said it has proposed to purchase Transat AT for $10.43 per share, conditional on financing from the Quebec government, compared to Air Canada’s offer of $9.72 per share. Transat AT said it has “taken note” of Group Mach’s offer. Responding to the announcement, Air Canada said it “has all necessary funding to complete the transaction … and does not require government or taxpayer assistance.”  

Air Transport World | Related Air Canada in exclusive talks to buy Air Transat – CBC News



First Revamped Qantas Airbus A380 to Fly in September

Qantas’ first of 12 Airbus A380s undergoing cabin refurbishment will return to service in September. The extensive revamp will include installing the premium economy and business-class seats featured on Qantas’ Boeing 787s and the addition of two business lounge nooks at the front of the A380’s upper deck. However, according to Australian Business Traveller, the 14 first-class suites on the lower deck will probably remain in their current state.

Australian Business Traveller | Related Qantas to Launch Points Planes With Unique In-Flight Service Offering – APEX Media





AirAsia Airbus A320. Captured by @mahardyka_muhammad (via Instagram)

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> Tweet of the Day

Sometimes, taking care of our guests means taking care of the people they love. Introducing the WestJet Flight Light: a nightlight that projects the flight path of a parent’s journey onto their child’s bedroom ceiling.

WestJet @WestJet


Association News

Only 5 Days Left to Submit Your Award Nomination!

Submissions for the inaugural APEX/IFSA Awards close on 12 June. Help shine the light on your company or a deserving colleague by highlighting their work and dedication to the passenger experience industry. APEX is currently accepting nominations for nine categories including Best Product or Service, Best Cabin Innovation, Best Marketing Innovation, and more. Submit your nominations today.


APEX Members: Download APEX’s New Glossary of Advertising Terms

APEX’s Ancillary Revenue Committee (ARC), which works to bring consistency, knowledge and thought leadership to the industry around advertising and ancillary revenue, is proud to share APEX’s new Glossary of Advertising Terms. Having met during APEX TECH in May, the committee developed the glossary specifically for aviation and digital media channels. This one-stop industry resource streamlines our advertising terminology and brings a level of consistency among the airlines, OEMs, IFE, CSP, Wi-Fi providers around how common terms are interpreted. You can access the Glossary of Terms by logging in to your profile.


> Quote of the Day


"To win without risk is to triumph without glory."

Pierre Corneille


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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