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June 20, 2019



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


FTE Biometrics Symposium: Single Token Travel Is Here to Stay

Referred to by IATA as the One ID concept, a single token biometric ID approach allows for the facial authentication of passengers as they move across the airport, removing the need for physical identity documents. APEX/IFSA CEO Joe Leader predicts the use of single token technology will expand to encompass in-flight entertainment, retail and wellness.

APEX Media | Related Third FTE Tech Download Think Tank Addresses Data Analytics, Artificial Intelligence and Biometrics – APEX Media



[PHOTOS] Regional Passenger Choice Award Winners Announced at FTE EMEA

During the second and final day of the Future Travel Experience EMEA event at the Istanbul Congress Center, APEX announced the winners of the 2019 Passenger Choice Awards for the Middle East. Qatar Airways took home four awards and Emirates received two. Both airlines are 2019 APEX Five Star Global Airlines.

APEX Media | Related [PHOTOS] Regional Passenger Choice Award Winners for South America Announced at APEX TECH – APEX Media



APEX ARC Committee Aims to Double Size of In-Flight Advertising Market

APEX’s Airline Advertising and Ancillary Revenue Committee (ARC) has released a WPP-approved glossary of advertising terms as a first step to increasing digital ad spending on in-flight platforms. Kimberly Creaven, Global Eagle’s vice-president for Global Advertising, Sponsorships and Partnerships, and chair of ARC says increased collaboration among content service providers, advertising agencies and airlines could help double the size of the in-flight digital advertising market.

APEX Media | Related APEX TECH May 2019: Takeaways From Day One – APEX Media



American Airlines Orders 50 Airbus A321XLRs

American Airlines has placed an order for 50 Airbus A321XLRs, making it the first US carrier to agree to buy the new long-range, narrow-body aircraft. Under the agreement, American Airlines will convert 30 existing orders for the smaller A321neo to the longer range variant, and will order an additional 20 A321XLRs. Neither party disclosed the terms of the deal, but American Airlines president Robert Isom said the XLR will initially cost the airline more than the A321neo. “My feeling is this aircraft certainly gives us much greater utility in the long run and at the end of the day will be worth quite a bit more to us,” he said.

CNBC | Related American in talks for up to 50 Airbus A321XLR jets – Reuters



Qantas Revamps Frequent Flyer Scheme

Qantas announced changes to its frequent flyer program that will gradually roll out over the next 12 months. The Australian carrier will make more than one million extra reward seats available annually in first class, business class and premium economy, including on partner airlines. Effective today, the number of points required for international economy Classic Flight Reward seats has decreased by up to 10% for flights to Asia, Europe, Africa and the Americas. However, starting September 18, the points required for travel in domestic and premium cabins will increase by up to 15% and by up to 9% for upgrades on existing ticket purchases.  

Business Traveller | Related Air France-KLM and Accor launch double dip loyalty partnership – Business Traveller



Qatar Airways CEO Says Boeing Should Rename 737 MAX

Qatar Airways CEO Akbar Al Baker said he thinks Boeing will need to rename the 737 MAX, following the grounding of the aircraft since March this year. The Doha-based carrier ordered 20 737 MAX 8s in 2016, five of which have been delivered to Air Italy, which Qatar Airways has a 49% stake in. Al Baker said that while he has “full confidence” that Boeing will resolve the aircraft’s issues and that regulators will certify it, “reputational damage” means people may be hesitant to get into a 737 MAX. “I think Boeing will have to ...rename this aircraft,” said Al Baker.  

FlightGlobal | Related PARIS 2019: IAG chief signals Boeing MAX confidence with stunning 200 aircraft deal – Air Transport World 



ATR Secures 75 Order Commitments at Paris Air Show

ATR has secured commitments for 75 turboprop aircraft, including 35 firm orders, worth a total of $1.7 billion at list prices. The commitments include 17 orders for the new ATR 42-600S, the short-takeoff-and-landing variant of the ATR 42. ATR announced three customers for the aircraft: Air Tahiti, Elix Aviation Capital and one undisclosed customer. “This is a remarkable proof of confidence for ATR, and excellent news for the communities who will benefit from improved connectivity,” said Stefano Bortoli, CEO of ATR.

Arabian Aerospace | Related [VIDEO] ATR Focuses on Hearing-Impaired Passengers With Audioback – APEX Media





Mickey and friends. Captured by @muku.jet (via Instagram)

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> Tweet of the Day

When @RichardBranson found out that James Corden was working in our Clubhouse at @HeathrowAirport he FaceTimed him for a quick interview... Tune in to the @latelateshow on @SkyOne tonight to see more from our newest recruit. ✈️

Virgin Atlantic @VirginAtlantic


Association News

APEX Awards Submissions Close TODAY!

This is the final call for APEX/IFSA award submissions. Don’t miss your chance to nominate a colleague or company. APEX is proud to honor industry leaders who have dedicated their lives to the enhancement of the passenger experience and advancing the industry. Click here to submit!


APEX + Crystal Cabin Award Submissions Due 12 July

Do you know of a product that helps to improve the customer journey? This is your chance to share an inspirational example of how to optimize the end-to-end passenger experience. Click here to review the criteria. Submissions are due on 12 July.


> Quote of the Day


“Trust yourself. You know more than you think you do.

Benjamin Spock


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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