No Images? Open in Browser

June 21, 2019



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


[PHOTOS] JAL Reveals Airbus A350 Cabin Interior

Japan Airlines has revealed what its Airbus A350-900 cabin interior, designed by tangerine, will look like when it enters service in September. JAL took delivery of its first of 31 A350s last week, but the airline has only just revealed images of the all-new domestic first-class seat (by Jamco), business-class seat (by Recaro) and economy-class seat (by Recaro).

APEX Media | Related [PHOTOS] JAL Takes Delivery of Its First Airbus A350 – APEX Media



Norwegian Launches Gate-to-Gate Wi-Fi

Norwegian has launched gate-to-gate onboard Wi-Fi across its global fleet, giving passengers Internet access from the moment they step on the aircraft. Previously, passengers would have to wait until the aircraft reached an altitude of 10,000 feet before the Wi-Fi network was activated. Earlier this year, Norwegian became the first low-cost carrier to offer complimentary in-flight Wi-Fi on its Boeing 787-operated intercontinental routes.

Breaking Travel News | Related Norwegian Begins Rollout of Inmarsat GX Using CabinConnect – APEX Media



Delta Acquires Stake in Korean Air

Delta Air Lines has bought an indirect equity stake in Korean Air, its transpacific joint venture partner. The Atlanta-based carrier bought a 4.3% stake in Hanjin-KAL, the largest shareholder of Korean Air and intends to gradually increase its stake to 10%, after receiving regulatory approval. Delta didn’t say how much it paid for the stake, but it is worth about $88 million, according to Reuters. “The investment demonstrates Delta’s commitment to the success of its joint venture with Korean Air,” Delta said in a press release.

Business Traveller | Related Korean Air Orders 30 Boeing Dreamliners in Long-Haul Expansion – Bloomberg



Global Airlines Rerouting Flights Amid Rising US-Iran Tensions

Major airlines began rerouting flights today to avoid areas around the Strait of Hormuz, where an Iranian missile brought down a US drone. The FAA warned of a “potential for miscalculation or misidentification” after an Iranian surface-to-air missile hit a US Navy unmanned aircraft, with a wingspan larger than a Boeing 737. Qantas, British Airways, KLM, Emirates, Lufthansa, Malaysia Airlines and Singapore Airlines said they will avoid the region. There are “heightened military activities and increased political tensions in the region, which present an inadvertent risk to US civil aviation operations and potential for miscalculation or misidentification,” the FAA said.

Associated Press | Related Conflict Zones – APEX Media



Air Canada Boosts IFE Content Selection With Crave and Stingray Partnerships

Air Canada has signed in-flight entertainment content deals with Crave, Bell Media’s premium entertainment service, and Stingray, a Canadian multiplatform audio service. The Crave partnership will increase content by 50% on select aircraft types including Air Canada Rouge’s Airbus A319s, A321s and Boeing 767s. Crave content includes Vida and The Girlfriend Experience from STARZ, SHOWTIME’s Billions, Ray Donovan and The Affair, the Crave original comedy Letterkenny and Comedy Central’s Broad City. Stingray will offer a wide range of audio content, including concert and music documentaries, music video playlists, artist interviews and award show coverage.  

Inflight Online | Related Air Canada Surprises Passengers With Free Roots Gear for International Sweatpants Day – APEX Media



Finnair Launches a Digital Platform to Book Curated Nordic Experiences

Finnair has launched a digital platform called Now/here that combines inspirational content with real-time inventory and availability for experiences, hotels and flights from 1,500 travel partners. Customers will be able to book experiences including a reindeer safari, arctic mindfulness with huskies, an aurora borealis adventure, forest yoga and a private island experience. “With this new service, international leisure travelers can find curated travel experiences in dynamic packages, with an effortless and fully digitalized booking flow,” says Kristiina Kukkohovi, head of Finnair Holidays.  

Travel Daily Media | Related PaxEx Review: Finnair’s New LAX-HEL Route – APEX Media



New Canadian Carrier Unveils “Rebellious” Brand Identity

Jetlines, a Canadian upstart carrier, unveiled its brand identity ahead of its planned entry into service later this year. The ultra low-cost carrier plans to launch flights from Vancouver in December using two Airbus A320s. Jetlines described its brand as a “cheeky, rebellious identity system” along with the strapline: “Flying sucks less when you pay less.” Jetlines said in a statement that “Canadians pay among the highest airfares in the world,” adding that “Jetlines is firmly principled to offer the lowest airfares in Canada.”

Business Traveller | Related Jetlines Announces Successful Website Integration and Development in Preparation for Ticket Sales – Global Newswire





Air Europa Dreamliner approaching Miami International Airport. Captured by @spotterace (via Instagram)

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!


> Tweet of the Day

Can't wait to share these interviews about future-proofing, innovation culture and sustainability for air travel next week. Have a great weekend folks! #aviation #FTEEEMEA #SustainableDevelopment #PaxEx

Maryann Simson @JetwayMJ


Association News

Countdown to EXPO!

The countdown to EXPO is on, are you ready? This year, APEX celebrates 40 years of airline passenger excellence and we’re expecting 300+ booths and more than 5,000 attendees. Click here to learn more about EXPO and make your travel arrangements today!


More Awards! APEX + Crystal Cabin Award Submissions due 12 July

The category ‘Best Customer Journey Experience’ comprises of all products that help to improve the customer experience journey. If you know of a hardware or software product that fuels innovative customer experiences, click here to submit.


> Quote of the Day


"There are two ways of spreading light: to be the candle or the mirror that reflects it."

Edith Wharton


Until next week



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


Connect with APEX


You have received this email because you are subscribed to this newsletter from

Change email frequency | Unsubscribe

Airline Passenger Experience Association (APEX) | 355 Lexington Avenue, 15th Floor | New York | NY | 10017

©Airline Passenger Experience Association (APEX) 2019. All rights reserved.