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June 27, 2019



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


[VIDEO] Discussing Heathrow’s Expansion Plans at FTE EMEA

As part of the "Future Airport Conference" at FTE EMEA in Istanbul, Turkey, director of Expansion Strategy & Future Operations for Heathrow Airport Fiona Carleton presented on how Heathrow is planning to grow its site through innovation and collaboration. APEX Media interviewed her to find out more.  

APEX Media | Related [VIDEO]: Talking Innovation With Low-Cost Carriers at FTE EMEA – APEX Media



Blockchain-Based Biometric Pilot Launches for Passport-Free Flights

The World Economic Forum (WEF) and the governments of Canada and the Netherlands have launched a pilot project for paperless travel on flights between the two countries. The Known Traveller Digital Identity (KTDI) initiative is the first platform to use a traveler-managed identity for paperless international air travel. Passengers are expected to begin using the platform on a trial basis, starting in early 2020 on around 10,000 flights.

APEX Media | Related FTE Biometrics Symposium: Single-Token Travel is Here to Stay – APEX Media



Virgin Australia Renews IFE Agreement With Stellar Entertainment

Virgin Australia has renewed its in-flight entertainment services agreement with Stellar Entertainment until 2022. The deal includes account management, licensing, programming and delivery of IFE content over a fleet of 94 aircraft, with a combination of Panasonic Avionics seatback and Lufthansa BoardConnect systems. Stellar Entertainment has been Virgin Australia’s content service provider since 2007.

Stellar Group | Related APEX in Profile: Amanda Walsh – APEX Media



KLM Develops Travel Guide for Amazon Alexa

KLM has introduced destination guides on the Amazon Alexa-enabled smart speaker system. KLM’s Travel Guide service offers Alexa users personal advice in terms of flight duration, budget, travel dates and the type of vacation or trip they are looking for. “A quarter of American households have a smart speaker in their home. Amazon is an important player in voice technology, both in the US and internationally. For us, it is a logical step to develop a voice service for Amazon Alexa,” said Pieter Groeneveld, senior vice-president for Digital at Air France-KLM.  

KLM | Related American Airlines Goes Live With Spafax Profile Skill for Alexa – APEX Media



Singapore Airlines and Malaysia Airlines to Consider Wide-Ranging Partnership

Singapore Airlines and Malaysia Airlines have signed a preliminary agreement with a view to establishing a strategic partnership that could include more codeshares and aircraft maintenance. The agreement comes amid financial difficulties at state-owned Malaysia Airlines, with the government considering whether to shut down, sell or refinance the loss-making carrier. The new cooperation could include “a significant expansion of codeshare flights beyond Singapore-Malaysia routes, as well as enhancements on the frequent flyer program front,” both airlines said in a joint statement.

Reuters | Related Singapore Airlines and Canyon Ranch Promote Wellness on Ultra-Long-Haul Flights – APEX Media



Europe’s Airports Commit to Net Zero CO2 Emissions by 2050

Google Flights signed an expanded long-term deal with ATPCO that gives the metasearch website access to all Routehappy rich content. The agreement continues Google Flights’ five-year relationship with Routehappy, granting flight shoppers access to information on flight amenities such as Wi-Fi, seat pitch, onboard entertainment and power availability, while also providing access to Universal Ticket Attributes (UTAs) and Universal Product Attributes (UPAs). UTAs provide easy-to-understand information about individual fares, such as cancellation policies and baggage restrictions, while UPAs visually highlight in-flight features through descriptive text, photos, graphics and videos.

Travel Daily Media | Related Going Green: Airlines Roll Out Eco-Friendly Initiatives on World Environment Day – APEX Media



British Airways Unveils Premium Economy Amenity Kits Made From Recycled Plastic Bottles

British Airways is introducing a new range of amenities for passengers in its premium economy cabin. Starting July 1, BA will offer customers a new amenity kit made from recycled plastic bottles. The kit contains an eyeshade, socks, a pen, toothbrush and toothpaste and lip balm from Scaramouche & Fandango. Passengers will also be offered a new quilt and cushion featuring a herringbone design. New alcoholic cocktails, including a gin fizz and Bloody Mary, and a non-alcoholic citrus twist will also be offered.

Inflight Online | Related British Airways Livestreams Startup Pitches to Judges in Flight – APEX Media





Korean Airbus A380. Captured by @oskaritooo_spotter (via Instagram)

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!


> Tweet of the Day

We had a great time at @LIMacArthur recognizing our 1,000,000 passenger out of ISP, Eugene! We celebrated the milestone with treats and free flights! ✈️❤️

Frontier Airlines@FlyFrontier


Association News

Reserve Your Spot for APEX EXPO – Register Today

APEX EXPO is the passenger experience industry's largest tradeshow. Co-located with AIX EXPO and IFSA EXPO – the three shows make this your one-stop shop for access to nearly every major airline in the world, as well as end-to-end passenger experience vendors on the ground, in-the-air and into the future! Register now and reserve your place!


APEX + Crystal Cabin Award Submissions Due 12 July

Do you know of a product that helps to improve the customer experience journey? If so, submit it for the APEX + Crystal Cabin Award. Applicants have the chance to share an inspirational example of how to optimize the end-to-end passenger experience. Click here to learn more and submit.



Spafax is looking for a passionate individual with a strong interest for entertainment, technology and aviation to join our team. The Account Manager has overall responsibility for all aspects of content delivery to the airline account: leveraging a thorough understanding of the airline's commercial and strategic objectives, fleet plans, and competitive positioning. Click here for the full job description.
> Account Manager - Spafax Atlanta, GA, USA


> Quote of the Day


"Success isn't about the end result, it's about what you learn along the way."

Vera Wang


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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