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July 8, 2019



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


UK Fines BA $229 Million for Breach of Customer Data

British Airways is facing a $229-million fine from the UK’s Information Commissioner’s Office (ICO) for last year’s breach of its security systems. The ICO said the penalty is the biggest it has handed out and the first to be made public under the EU’s new General Data Protection Regulation rules. The incident took place after visitors to BA’s website were diverted to a fraudulent site, where details of about 500,000 customers, including credit card numbers, were harvested by the attackers, the ICO said. BA chairman and CEO Alex Cruz said the airline was “surprised and disappointed” by the decision.  

BBC News | Related Some Privacy, Please: Securing the Future of Passenger Data – APEX Media



Flyadeal Cancels Boeing 737 MAX Order

Flyadeal has canceled its commitment to buy up to 50 Boeing 737 MAX aircraft. Instead, the Saudi Arabia-based low-cost carrier will operate an all-Airbus narrow-body fleet. Flyadeal’s parent company Saudi Arabian Airlines signed a deal at last month’s Paris Air Show for up to 50 A320neos, with deliveries scheduled to begin in 2021. “We understand that Flyadeal will not finalize its commitment to the 737 MAX at this time given the airline’s schedule requirements,” Boeing said Sunday in an e-mail. “We wish the Flyadeal team well and hope we can support their fleet and operational needs in the future.”

Bloomberg | Related Boeing and Airbus bag $15 billion of deals in Paris Airshow battle – CNBC



Amazon Asks FCC Permission to Launch LEO Satellite Network

Amazon has asked for permission from the US Federal Communications Commission to launch 3,236 low-Earth orbit (LEO) Ka-band satellites as part of a global broadband network. Project Kuiper aims to provide high-speed, low-latency broadband services to help bridge the “digital divide.” Amazon didn't specify a timeline for putting the satellites into orbit.

Engadget | Related Airbus to Develop Next-Gen Satellites for Inmarsat’s Global Xpress Network – APEX Media



[VIDEO] The Air Transport 2035 Think Tank

In this video interview, CEO of Fast Future, Rohit Talwar, describes how the consultancy’s study on the trends that will shape the next 25 years of travel, commissioned by Heathrow Airport, led to the creation of the Air Transport 2035 think tank together with Future Travel Experience (FTE). According to Talwar, the aim is to “drive real change” in commercial aviation rather than encouraging “a lot of rushing into technology,” which he believes is an ongoing issue.  

APEX Media | Related [VIDEO] APEX @ FTE EMEA 2019: Heathrow Airport’s Expansion Plans – APEX Media



EC Approves Virgin Atlantic-Led Consortium Takeover of Flybe

The European Commission (EC) has approved Connect Airways’ acquisition of Flybe. Connect Airways, a consortium of Virgin Atlantic, Stobart Air and Cyrus Capital Partners, said its current name is a working title and that it will unveil “an exciting new brand and customer proposition” that is “in line with the Virgin brand.” It is expected that the Flybe’s route network and schedule will be adjusted to feed Virgin Atlantic’s transatlantic flights from Heathrow and Manchester airports.

The Independent | Related APEX CEO Dr. Joe Leader Moderates Future of PaxEx Panel at Passenger Experience Conference – APEX Media



China Southern Takes Delivery of First Airbus A350 Featuring In-Flight Humidification System

China Southern Airlines has become the first airline to take delivery of an Airbus A350 that has an in-flight humidification system (IFH). Developed by CTT Systems, the IFH has been placed in the A350’s business-class cabin and restores the relative humidity level to between 20 to 23 percent during a flight. “We congratulate Airbus and China Southern for this milestone delivery that pushes boundaries and re-defines the long-haul passenger experience beyond comfort into true well-being,” said Peter Landquist vice-president of Sales and Marketing at CTT Systems.

Inflight Online | Related Boeing’s Virtual Cabin Assistant Concept Could Automate Crews’ Tasks – APEX Media



Air New Zealand Commits to Reducing Single-Use Plastics

Air New Zealand has introduced measures to limit the use of single-use plastics on board its flights. The initiative includes removing plastic bottles and individual plastic sauce packets, which the airline says will result in 55 million single-use items not being used by the end of October. Passengers will instead be served sauce in reusable dishes “which is expected to prevent around 200,000 plastic packets going to landfill each year,” according to the airline.

Business Traveller | Related Just One Thing: Can Airlines Wean Off Single-Use Plastics? – APEX Media





Hainan Airlines Airbus A330. Captured by @avgeekzrh (via Instagram)

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> Tweet of the Day

Our colleague Henning Jochmann talks about the benefits of Aftermarket MRO Services and the Independent Aircraft Modifier Alliance with @theAPEXassoc . Watch the full video here: #keepyouflying

Lufthansa Technik @LHTechnik


Association News

The Future of PaxEx Happens at EXPO

APEX EXPO returns to Los Angeles 9-12 September. Bringing together over 5,000 industry professionals, APEX EXPO is the perfect meeting ground for airlines and content service providers to get an exclusive look at in-flight entertainment technologies. APEX EXPO will also be co-located with International Flight Services Association Conference & Expo and Aircraft Interiors Expo, providing attendees with a well-rounded conference experience. Reserve your seat today.


Take Home the APEX Crystal Cabin Award!

APEX is still accepting nominations and self-nominations for the Best Customer Journey Experience award! This award recognizes end-to-end travel solutions centered on personalized passenger experience. Do you think you have what it takes to bring home the prize? Let us know by 12 July!



Spafax is looking for a passionate individual with a strong interest for entertainment, technology and aviation to join our team. The Account Manager has overall responsibility for all aspects of content delivery to the airline account: leveraging a thorough understanding of the airline's commercial and strategic objectives, fleet plans, and competitive positioning. Click here for the full job description.
> Account Manager - Spafax Atlanta, GA, USA


> Quote of the Day


"Laws are like sausages, it is better not to see them being made."

Otto von Bismarck


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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