No Images? Open in Browser

July 17, 2019



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


United Adds Capacity by Buying Secondhand Boeing 737s

United Airlines has signed an agreement to buy 19 Boeing 737-700s, scheduled for delivery in December. However, the Chicago-based carrier didn’t disclose what airline it is buying the aircraft from. Despite issues surrounding the grounding of United’s 14 MAX 9 jets, the airline expects to boost capacity between 3% and 4% this year, while revenue jumped to $11.4 billion last quarter, up more than 6% compared to the same quarter a year ago.

CNN | Related United Airlines Ups 2019 Profit Forecast as Demand Jumps – Skift



Emirates to Launch Dubai–Mexico City Flights (via Barcelona)

Emirates will launch flights between Dubai and Mexico City, via Barcelona. Following a lengthy evaluation by the Mexican government, the Dubai-based carrier announced the route will commence on a daily basis as of December 9. Emirates aborted an attempt last year to launch the service after Aeroméxico protested the plan due to the frequency of flights, with Mexican authorities offering a three-times weekly service to Emirates instead. “Barcelona was a natural choice for a stopover," said Emirates’ president Tim Clark, claiming that the city’s air connectivity with Mexico City is “underserved.”

FlightGlobal | Related Emirates Airline just made business class slightly more affordable – Fast Company



Cathay Pacific Opens Shanghai Pudong Lounge

Cathay Pacific has opened a new business-class lounge inside Shanghai Pudong International Airport’s Terminal 2 building. The lounge includes the same design touches found in other Cathay lounges, developed by Studioilse, the London-based studio led by Ilse Crawford. The facility spans 10,440 square feet and features the use of natural materials such as cherrywood and limestone. It includes an L-shaped terrace with runway views that serves a variety of beverages and food items, and a specialty noodle bar.

The DesignAir | Related Cathay Pacific Opens Yoga and Meditation Space in Hong Kong Airport Lounge – APEX Media



Delta Launches Augmented Reality Pilot Game for iOS Devices

Delta Air Lines has launched an augmented reality gaming app for users of iOS devices. During the initial testing phase, users can steer a virtual airplane through their real-life surroundings to collect miles and bonus points, using either a Delta or Virgin Atlantic aircraft. “We’re excited to introduce the latest in travel entertainment that we think our young flyers – and the adults they travel with – will love,” said Ekrem Dimbiloglu, director of Onboard Product and Customer Experience at Delta. The app is currently available for download in the US, UK and the Netherlands, to gather user feedback.

Delta Air Lines | Related KLM Uses Augmented Reality to Make the Gate Wait Fun – APEX Media



PANYNJ Selects Munich Airport International to Operate Newark Terminal 1

The Port Authority of New York & New Jersey (PANYNJ) signed an agreement that will see Munich Airport International (MAI) operate and maintain Newark Liberty International Airport’s (EWR) Terminal 1 facility, currently under construction. MAI’s subsidiary, EWR Terminal One LLC, will oversee operations, maintenance and concession functions once the $2.7-billion construction project is completed. Terminal 1 will replace the existing Terminal A and is scheduled to be fully operational by 2022.

Air Transport World | Related Delivery Service AtYourGate Launches at New York City Airports – APEX Media



Biometric Facial Recognition E-Gates Do Not Like Beards and Piercings, Says Report

New research has revealed some of the reasons why travelers using facial recognition e-gates with biometric passports fail the border verification check. Research compiled by UK-based contact lens retailer Feel Good Contacts found that physical factors such as beards, facial piercings, weight loss or weight gain could be enough to fail the check. Other factors, such as mood, alertness and physical condition, can also contribute to failed checks, according to findings by Matt Lewis, research director at cybersecurity and risk mitigation firm NCC Group.

Passenger Terminal Today | Related In Your Face: Is Biometric Technology Making the Right Judgement? – APEX Media



40 Success Stories: When Air Canada Privatized Its Way to Better PaxEx

The third installment in our 40 Success Stories campaign, highlighting 40 significant achievements of APEX members as we count down to the 40th APEX EXPO, explores how the privatization of Air Canada contributed to the airline’s subsequent progress. Find out how the Canadian Federal Government completed the sale of its 41.1 million shares in Air Canada and what the carrier did when it became fully owned by investors.

APEX Media | Related Air Canada enRoute Redesign, More Media Brand Than Magazine – APEX Media





Cheers at 35,000 ft! Captured by @haenneschen (via Instagram)

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!


> Tweet of the Day

✈️ Las Vegas: 🎲🎰🏜💸👰 ✈️ Nashville:👢🎸🎤🎵🤠 ✈️ Seattle: 🐟🌲☔️🎡⛰ ✈️ Santa Rosa: 🍇🍷🥂🍾🧀 Tell us your favorite destination—in emojis! #WorldEmojiDay

Alaska Airlines @AlaskaAir


Association News

Discover New Ways to Advance the Passenger Experience at APEX EXPO

During this year’s APEX EXPO, a panel on advancing the passenger experience will provide insight from CEOs of the biggest airlines worldwide. Don’t miss the opportunity to hear from Spirit Airlines, Atlantic Airways, El Al and Kenya Airways during this session. To learn more, visit our conference schedule.


Don’t Miss Out on EXPO

APEX EXPO is the passenger experience industry's largest annual tradeshow. Co-located with IFSA EXPO and AIX EXPO, the three shows provide unparalleled access to thousands of industry professionals and passenger experience vendors. Register now!



This role will provide high quality creative movie and TV programming (Hollywood, Independent, OTT and International) to GEE’s client base in an effective manner. Ensure content is suitable for specific client needs, is accurate, in line with financial expectations and GEE’s global strategy. Ability to consistently deliver work of high quality against tight deadlines as well as attention to detail is considered an important attribute for people performing this role. Good communication skills and in depth knowledge and passion in Movies, TV and social media are essential. Click here for the full job description.
> Client Account Manager - Global Eagle Entertainment, Inc.


> Quote of the Day


“No need to hurry. No need to sparkle. No need to be anybody but oneself."

Virginia Woolf


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


Connect with APEX


You have received this email because you are subscribed to this newsletter from

Change email frequency | Unsubscribe

Airline Passenger Experience Association (APEX) | 355 Lexington Avenue, 15th Floor | New York | NY | 10017

©Airline Passenger Experience Association (APEX) 2019. All rights reserved.