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August 5, 2019



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


DOT Tentatively Approves Delta, Air France-KLM and Virgin Atlantic JV

The US Department of Transportation tentatively granted antitrust immunity until January for the proposed joint venture (JV) between Delta Air Lines, Air France-KLM and Virgin Atlantic. US Transportation Secretary Elaine Chao said if granted final approval by regulators, the JV “will offer consumers the same benefits from the prior ventures, such as increased capacity and frequent flyer cooperation.” To review competition and consumer interest effects of the JV, Chao said the DOT is proposing that the airlines “report annually on the progress of their commercial cooperation and provide a detailed assessment after five years.”

FlightGlobal | Related [PHOTOS] Virgin Atlantic Reveals A350 Cabin Interiors – APEX Media



Cathay Pacific Defends New Customer Data Policy

Cathay Pacific defended its updated privacy policy, which reserves the right to record passengers on board aircraft. The policy states that the airline will collect and process information such as “use of our in-flight entertainment system and in-flight connectivity” and “images captured via CCTV in airport lounges and aircraft.” A spokesperson for Cathay Pacific said: “Our in-flight entertainment systems do not have any cameras, microphones or sensors to monitor passengers, nor have they in the past,” adding that “there are CCTV cameras installed in our airport lounges and on board aircraft for security purposes.”

The Independent | Related Cathay Pacific Collecting Images Of Passengers On Aircraft, Monitoring In-Flight Entertainment Usage – Forbes



Singapore Airlines Offers Unlimited Complimentary In-Flight Wi-Fi for First-Class Passengers

Singapore Airlines started offering free and unlimited in-flight Wi-Fi to first-class passengers, and 100MB of data for business-class customers and PPS Club Flyers. Previously, wireless Internet access for passengers in SIA’s Suites and first-class cabin was limited to 100MB of complimentary data, while business-class passengers and PPS Club Flyers could browse up to 30MB.

Executive Traveller | Related New mobile app for Singapore Airlines customers – Breaking Travel News



Air New Zealand’s Latest In-Flight Safety Video Imagines a Rugby-Themed Airline

Ahead of the Rugby World Cup, which takes place in Japan next month, Air New Zealand released a new in-flight safety video featuring the New Zealand All Blacks rugby team. The lighthearted video includes head coach Steve Hansen along with captain Kieran Read, Sam Cane, Anton Lienert-Brown and Ryan Crotty, and takes viewers to the headquarters of the airline, imagining a scenario where it has been renamed “Air All Blacks” and ideas for the airline’s first safety video are being discussed.

Inflight Online | Related Air New Zealand Reveals “Spatial Computing” Board Game – APEX Media



More Than 150 Flights Canceled at HKG Amid Ongoing Protests

Hong Kong Airlines and Cathay Pacific canceled more than 150 flights today and urged passengers traveling via Hong Kong International Airport to postpone nonessential travel. Monday marked the fifth consecutive day of mass protests in Hong Kong, with general strikes and demonstrations taking place in seven districts. More than 2,300 aviation workers, including 1,200 Cathay cabin crew and pilots, took part in the strike, according to the Hong Kong Confederation of Trade Unions.

CNN | Related Protesters flock to Hong Kong's airport as political crisis simmers on – Reuters



SFO Retailers and Lounges to Stop Selling Plastic Bottled Water

San Francisco International Airport’s shops, food outlets and airline lounges will no longer provide or sell plastic bottled water, effective August 20. The airport is advising passengers to bring their own reusable bottles, which can be refilled at more than 100 hydration stations and drinking fountains. The initiative is part of SFO’s Zero Waste Concessions Program, which aims to reduce single-use disposable plastics by transitioning to reusable, compostable and recyclable alternatives.

Passenger Terminal Today | Related 40 Success Stories: When Buzz Prevented 95 Million Plastic Bottles From Entering Landfills – APEX Media



40 Success Stories: When Inflight Motion Pictures Brought Films to the Cabin

On July 19, 1961, Trans World Airlines (TWA) launched the world’s first in-flight entertainment (IFE) system on board a transcontinental Boeing 707 flight with a screening of John Sturges’ By Love Possessed. The system was developed by David Flexer and his company, Inflight Motion Pictures (IMP). The hardware consisted of a Kodak projection mechanism adapted to accommodate a 26-inch-diameter reel of 16mm film mounted horizontally to the ceiling of the aircraft cabin.






Arriving from BKK, leaving for ICN. Captured by @shooting__tin (via Instagram)

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> Tweet of the Day

"As airlines and passengers demand higher quality content, the need for enhanced security increases." Read The APEX 0415 Specification: Media & Device IFE Ecosystem Specification Version 2 -

IdeaNova Technologies @ideanovatech


Association News

Celebrate Industry Achievements During the APEX/IFSA Awards Ceremony and Through our 40 Success Stories Campaign!

Register for APEX EXPO to attend the inaugural APEX/IFSA Awards Ceremony. Hosted by The Points Guy CEO and founder Brian Kelly, and sponsored by gategroup, Spafax, Thales and Paramount, join us as we recognize airlines and vendors who are elevating the passenger experience through innovative technology and products. For more industry excellence, check out our 40 Success Stories, where we chronicle 40 dynamic member stories leading up to the start of EXPO!


Confirmed: Claudia Sender and Xia Cai to Attend the Women Leaders in Aviation Luncheon!

Join APEX in celebrating the success and leadership of women in passenger experience during the Women Leaders in Aviation Luncheon on Monday 9 September. Claudia Sender, CEO Emeritus of LATAM Brasil, and Xia Cai, senior vice-president, Guest Experience and Branding of Oman Air, will share their personal journeys and paths alongside Viasat senior vice-president and CFO Shawn Duffy, who will also serve as moderator. Special thanks to Viasat for sponsoring this event. Register for APEX EXPO to secure your place.



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> Director of Sales - Jaguar Distribution


> Quote of the Day


"Pilots take no special joy in walking. Pilots like flying."

Neil Armstrong


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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