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August 14, 2019



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


BA to Trial SkyLights Headsets on London–NYC Flights

British Airways will trail a new virtual reality headset from SkyLights until the end of this year. Passengers flying in BA’s first-class cabin on flights between London’s Heathrow Airport and New York’s JFK International Airport will have access to a selection of movies, documentaries and travel programs in 2-D, 3-D and 360-degree formats. BA is the first UK carrier to trial the technology, having previously tested AlloSky VR headsets at Heathrow Terminal 5 to give customers a virtual glimpse of its Club World cabin. “Virtual reality has the power to revolutionize in-flight entertainment,” said Sajida Ismail, head of Inflight Product at British Airways.

Engadget | Related SriLankan Airlines Deploys SkyLights Immersive Headset at BIA Lounge – APEX Media



Norwegian to Cut Three Transatlantic Routes Due to Boeing 737 MAX Grounding

Norwegian Air announced it will end its transatlantic flights between Dublin and three destinations in North America, blaming the ongoing global grounding of Boeing 737 MAX aircraft for the decision. Starting mid-September, the European low-cost carrier will end its flights that link Dublin with Stewart, New York; Providence, Rhode Island; and Hamilton, Ontario. “Since March, we have tirelessly sought to minimize the impact on our customers by hiring, so called wet leasing, replacement aircraft to operate services between North America and Ireland. However, as the return to service date for the 737 MAX remains uncertain, this solution is unsustainable,” said Matthew Robert Wood, Norwegian’s senior vice-president of Commercial Long-Haul and New Markets.

The Hill | Related How Bitcoin Is Taking Flight With Norwegian Air – Forbes



FAA Bans Certain MacBook Pros From Flights

The FAA has banned certain models of MacBook Pro laptops on flights after Apple issued a recall because it said some units had batteries that pose a fire risk. The agency said in a statement that it was “aware of the recalled batteries that are used in some Apple MacBook Pro laptops” and had notified major US carriers about the recall. EASA issued a similar notice about the same MacBook Pro models earlier this month. The ban applies to some of Apple’s 15-inch MacBook Pros sold between September 2015 and February 2017.

Bloomberg | Related Stephen M. Dickson sworn in as Administrator of Federal Aviation Administration – eTurboNews



Delta Launches SkyWatch Daily Outlook

In response to customer feedback, Delta is now publishing a customer-friendly version of its internal operational outlook on and its Fly Delta app each morning. The SkyWatch Daily Outlook details weather and airport operations information from Delta’s Operations & Customer Center in an easily digestible format to provide greater awareness of any challenges that may impact passengers' flights that day. “We want our customers to be informed and know what they can expect on their day of travel,” said senior vice-president of Delta’s Operations and Customer Center, Dave Holtz.

Delta Air Lines | Related Delta Extends LSG Sky Chefs Contract – APEX Media



China Southern Partners With BAGTAG

China Southern Airlines has partnered with BAGTAG to roll out electronic luggage tags. Passengers on domestic flights departing from Guangzhou Baiyun International Airport will be able to check in using BAGTAG starting mid-August. The Chinese carrier plans to extend the service to other domestic and international airports in China, including Beijing Daxing International Airport, which is scheduled to open next month. “China Southern Airlines has a great track record in digital innovation, and combined with our experience working with major carriers, makes us very confident this rollout will be the beginning of a great partnership,” said Jasper Quak, BAGTAG’s managing director.

Future Travel Experience | Related How Bag Tag Innovations Are Speeding Up Passenger Processing – APEX Media



Air Canada Increases Offer for Air Transat

Air Canada increased the purchase price for its acquisition of Transat, Air Transat’s parent company, to $720 million CAD. The airline initially offered $13 CAD per share in June and has now lifted its offer to $18 CAD per share in an all-cash transaction. The improved offer is supported by Transat’s largest shareholder Letko Brosseau, who owns 19.3% of the company’s shares. “After extensive consultations with Letko Brosseau and several other large shareholders of Transat, we agreed to materially increase our price to ensure the transaction receives the necessary level of support,” said Calin Rovinescu, Air Canada’s CEO.

Airwise | Related [VIDEO] APEX Insider: Air Transat’s New A321neoLR – APEX Media



40 Success Stories: When B/E Aerospace Developed the MiniPod Lie-Flat Seat

The MiniPod lie-flat business-class seat was created by B/E Aerospace (now Collins Aerospace) and launched by Japan Airlines in the early 2000s. It provided what Mark Dowty, director of Interiors Business Development & Engineering for Collins Aerospace, described as “a happy medium between a lie-flat experience for passengers and cabin density for airlines.” And it came with an eight-way back massager. The 40 Success Stories campaign celebrates APEX members’ most significant achievements in the lead-up to the 40th anniversary of APEX EXPO this September. Click below to register for APEX EXPO.






At Osaka International Airport. Captured by @toshiharururu (via Instagram)

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!


> Tweet of the Day

Wow! Thanks for the coolest #DomeSpotting picture! Safe travels @RollingStones ! #2Ku #FastestInflight

Gogo @Gogo


Association News

Celebrate Industry Achievements at the First APEX/IFSA Awards Ceremony

The Inaugural APEX/IFSA Awards Ceremony celebrates the most innovative airlines and vendors who have shown their commitment to elevating the passenger experience. Hosted by The Points Guy CEO and founder Brian Kelly, join us to see who will take home the 2020 APEX/IFSA Awards, Passenger Choice Awards, Four and Five Star Official Airline Ratings™, and the APEX + Crystal Cabin Award. Register today to take part.


Have You Booked Your Room for APEX EXPO Yet?

Prepare for APEX EXPO, 9-12 September, by securing all travel accommodations before it’s too late. Attendees have the option to reserve rooms through the APEX EXPO website or by calling participating hotels and mentioning “APEX”. For up-to-date information on airport and hotel information, visit the travel accommodations page on the APEX EXPO website.


Celebrating Four Decades of Innovation in the September/October Issue of APEX Experience Magazine

   In honor of APEX EXPO’s 40th anniversary, we bring you a special edition that flashes back to the association’s humble beginnings, acknowledges the tireless work of its board members over the years and unpacks the logistics of networking on the show floor and dance floor. Also in this issue: Cabin workspaces for business travelers, interactive moving maps, a Li-Fi connectivity play and Atlantic Airways’ efforts to balance tourism and conservation.



The Account Manager has overall responsibility for all aspects of content delivery to the airline account: leveraging a thorough understanding of the airline's commercial and strategic objectives, fleet plans, and competitive positioning. The Account Manager works closely with Acquisitions to recommend appropriate content strategies for Movies, TV and Audio programming and with Operations to ensure timely delivery. Click here for the full job description. Click here
> Account Manager - Spafax Costa Mesa, CA, USA


> Quote of the Day


"Have you ever started a path? No one seems willing to do this. We don't mind using existing paths, but we rarely start new ones. Do it today. Start a path. Even if it doesn't lead anywhere."

George Carlin


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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