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August 16, 2019



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


Cathay Pacific CEO Resigns

Cathay Pacific CEO Rupert Hogg tendered his resignation today, amid increasing scrutiny of the airline over involvement of its employees in anti-government protests in Hong Kong. Cathay’s chief customer and commercial officer, Paul Loo, is also stepping down from his role. Last week, the airline told employees that it would not stop them from joining the demonstrations, but after facing pressure from Chinese state-run media running an online campaign to boycott Cathay, Hogg warned that they could be fired if they “support or participate in illegal protests.” Hogg said he is taking responsibility for what have been “challenging weeks” for the airline.

BBC News | Related Cathay Pacific says it could fire staff who support Hong Kong protests – CNN



United to Offer Embedded IFE on Boeing 737 MAX?

United Airlines plans to change the type of in-flight entertainment system installed on its forthcoming Boeing 737 MAX 8 and MAX 10 aircraft, according to After reviewing multiple internal documents from United Airlines, the aviation news website said the Chicago-based carrier’s future MAX 8 and MAX 10 aircraft could be delivered with seatback IFE, rather than wireless IFE that streams to passengers’ devices. United Airlines declined to comment on the matter. | Related United’s MARVELous Spider-Man-Themed Amenity Kits and Safety Video – APEX Media



Boeing Puts 777-8 Development on Hold

Boeing has suspended development of the ultra long-range 777-8 for an indefinite period of time. The decision follows an earlier move to delay the first flight of the 777-9 and was taken to reduce “risk in our development program, ensuring a more seamless transition to the 777-8,” Boeing spokesperson Paul Bergman said. “We continue to engage with our current and potential customers on how we can meet their fleet needs. This includes our valued customer Qantas,” Bergman added. The Australian flag carrier was expected to launch a 21-hour nonstop Sydney–London service using either the 777-8 or an ultra long-range version of the Airbus A350.

Reuters | Related Boeing 777X Offers Custom Cabins Without Customization – APEX Media



SriLankan Airlines Introduces Wearable Tech for Passengers

SriLankan Airlines has started offering a piece of wearable tech to transiting business-class passengers at its Serendib Lounge at Colombo’s Bandaranaike International Airport. SirLankan partnered with MAS Holdings to offer Spryng, a smart accessory that is designed to rejuvenate travelers. The portable device is wireless and features an active pneumatic compression wrap that mimics natural muscle contractions in the calves and helps reduce muscle soreness by stimulating blood circulation and increasing cellular oxygen supply. The airline also plans to introduce the device on board its flights.

Future Travel Experience | Related SriLankan Airlines Deploys SkyLights Immersive Headset at BIA Lounge – APEX Media



Spaceport America Gives a Teaser of the Space Age Era of PaxEx

Spaceport America opened its doors to the media, revealing the interiors that will greet Virgin Galactic passengers when commercial space flights are launched at an unspecified date. Located in New Mexico, the spaceport includes a mission control area, a preparation area for pilots and a lounge for customers on the ground floor, featuring an interactive digital walkway and a coffee bar made of Italian marble.

Space news | Related Virgin Galactic’s Extraterrestrial Passenger Experience Dream – APEX Media



Vietnam Airlines Receives Its First Boeing 787-10

Vietnam Airlines has taken delivery of its first of eight Boeing 787-10 Dreamliners from Air Lease Corporation. The Vietnamese flag carrier said it plans to deploy the new wide-body aircraft on some of its busiest routes. “Welcoming the largest member of the 787 family to our growing fleet ensures we continue to boast one of the youngest and most modern fleets in Asia and also adds a competitive edge to Vietnam Airlines’ operations,” said Pham Ngoc Minh, chairman of the board of directors of Vietnam Airlines.

Breaking Travel News | Related Vietnam Airlines Sticks With Thales for 787-10s – APEX Media



40 Success Stories: When Flame Brought Environmental Content to IFE

Since Flame Distribution was founded in 2013, Thomas Gould, VP Content Sales, Worldwide Transport, has noticed a growing trend. “There is definitely more nature-related content being produced now,” Gould explained. One piece of content Flame is particularly excited about is science documentary The Kingdom: How Fungi Made the World, which is currently available on board Air France and KLM flights. The 40 Success Stories campaign celebrates APEX members’ most significant achievements in the lead-up to the 40th anniversary of APEX EXPO this September. Click below to register for APEX EXPO.






Nose-to-nose. Captured by @msharklets (via Instagram)

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!


> Tweet of the Day

Thanks @theAPEXassoc for recognizing @Gogo as one of your #APEXSuccessStories! #2Ku is a game-changer in user experience and antenna design. Come see for yourself at #APEXEXPO next month! #FastestInflight

Gogo @Gogo


Association News

APEX EXPO is Less Than a Month Away

APEX EXPO, taking place 9-12 September in Los Angeles, CA, is the industry's largest passenger experience event exclusive to experts and decision-makers committed to elevating the level of the worldwide airline passenger experience. Don’t miss the four-day conference featuring keynote addresses from a record number of airline CEO’s, world-class seminars led by industry experts, the most comprehensive display of airline related technologies, products and services, and valuable networking opportunities. Co-located with International Flight Services Association Conference and Expo and Aircraft Interiors Expo, the 40th anniversary of this show will be the best yet. Don’t miss out – register today!


Cheers to 40 Years of APEX EXPO

   Join us in celebrating 40 years of APEX EXPO excellence at LA Live’s Conga Room on 11 September. Special thanks to SmartSky Networks for sponsoring this exclusive event. Tickets are limited – register before it’s too late.



The Account Manager has overall responsibility for all aspects of content delivery to the airline account: leveraging a thorough understanding of the airline's commercial and strategic objectives, fleet plans, and competitive positioning. The Account Manager works closely with Acquisitions to recommend appropriate content strategies for Movies, TV and Audio programming and with Operations to ensure timely delivery. Click here for the full job description. Click here
> Account Manager - Spafax Costa Mesa, CA, USA

The Director of Sales is responsible for meeting monthly and quarterly quotas as set forth by the Finance team and Jaguar’s president. He/she will assist and create innovate sales strategies, maximizing each title’s potential. In addition, he/she will assist the Marketing team in reviewing campaigns and support the Acquisitions team as required. Click here for the full job description. Click here for the full job description.
> Director of Sales - Jaguar Distribution


> Quote of the Day


"It does not matter how slowly you go so long as you do not stop."



Until next week



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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