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September 26, 2019



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


SAS Opts for Thompson Aero Vantage Business-Class Seats on Airbus A321s

Scandinavian Airlines has selected the Thompson Aero Vantage seat for its business-class cabins on board its forthcoming fleet of three Airbus A321LRs. The lie-flat seats will be deployed in a modified layout in which each row has two seats on one side of the aisle and a solo seat on the other side. SAS plans to use the new narrow-body aircraft on routes between Copenhagen and cities in the northeast of the US.

Executive Traveller | Related The big picture: SAS unveils new livery – Business Traveller



AeroMobile Partners With UAE Telecommunications Provider for In-Flight Roaming

AeroMobile has partnered with du, a UAE-based telecommunications operator, to enable its subscribers to access in-flight connectivity at a reduced price. Customers of du will be able to use the Panasonic Avionics subsidiary’s in-flight connectivity services, including browsing the Internet, sending and receiving text messages, and making and receiving phone calls, as part of their roaming packages.

Inflight Online | Related AeroMobile partners with Ooredoo in Kuwait for in-flight roaming – Arabian Aerospace



JAL Allows Customers to Avoid Sitting Next to Babies on Flights

Japan Airlines released a tool that allows customers to avoid choosing seats next to infants aged between eight days and two years old when booking tickets online. The feature displays an animated icon of a baby’s face in the seat map for seats that will be occupied by infants. However, the tool is only available for customers who make bookings through JAL’s website.

CNN | Related [PHOTOS] JAL Readies for Inbound Tourism Influx With New Cabin Design by Tangerine – APEX Media



[VIDEO] How Eurowings Drastically Improved Customer Satisfaction

During the summer of 2018, Eurowings faced operational challenges as it worked to integrate both Air Berlin’s aircraft and employees into its business. In this video interview, Katrin Rieger, Eurowings’ VP Customer Experience and Product, explains how the airline went about appeasing its customers throughout this difficult period of time, as well as how much customer satisfaction has improved as a result of its new measures.

APEX Media | Related Eurowings Introduces “Bring Your Own Cup” Discount – APEX Media



VietJet Receives First Airbus A321neo Featuring Cabin Flex Configuration

VietJet Air received its first Airbus A321neo. The narrow-body aircraft has 240 seats, including 30 seats in the front section with extra legroom. The Vietnamese low-cost carrier opted for the new Airbus Cabin Flex configuration, which allows for an increased seat density thanks to a new rear section and the removal of the door situated in front of the wing and the addition of new emergency exits adjacent to the aircraft’s two wings.

FlightGlobal | Related VietJet orders 15 Airbus A321XLR – Reuters



Temasek Acquires a 50% Stake in gategroup

Singapore-based investment firm Temasek has bought a 50% stake in gategroup. The deal makes Temasek the co-shareholder in the in-flight catering company alongside Asian investment firm RRJ Capital. Temasek held a mandatory exchangeable bond, which it converted to buy more shares that secured a 50% stake in the Zurich-based company. “This is yet another step forward in the transformational journey of gategroup and excellent news for our employees and customers,” said gategroup CEO Xavier Rossinyol.

Verdict Food Service | Related Listen Up: Social Media and AI Are Identifying In-Flight Food Trends – APEX Media



[PHOTOS] Virgin Atlantic Reveals Star Wars-Themed Livery

Virgin Atlantic unveiled a special edition Star Wars livery on one of its Boeing 747-400s. The new paint job features the Millennium Falcon spaceship on the side of the aircraft’s fuselage and it is intended to promote the Star Wars: Galaxy’s Edge theme park located within Walt Disney World Resort in Orlando, Florida. LATAM Airlines also unveiled a Star Wars: Galaxy’s Edge livery on one of its Boeing 777s last week. Virgin Atlantic’s Star Wars-themed 747 will be used on flights between London’s Gatwick Airport and Orlando.

Airways Magazine | Related LATAM Airlines Reveals Star Wars-Inspired Aircraft – Travel Pulse





Velvet vision. Captured by @lacra.grozavescu (via Instagram)

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> Tweet of the Day

The first of our two women-designed planes is complete. Introducing the New York/New Jersey #HerArtHere plane by contest winner Corinne Antonelli.

United Airlines @united


Association News

Have You Made Your Travel Arrangements for FTE-APEX Asia EXPO?

FTE-APEX Asia EXPO takes place 12-13 November at the Marina Bay Sands Expo and Convention Centre in Singapore. Attendees should be mindful of visa entry requirements prior to travel into Singapore. Travel and visa arrangements are the responsibility of the individual. For further information on the requirements from your country, click here.


> Quote of the Day


“The past is always tense, the future perfect.”

Zadie Smith


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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