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October 7, 2019



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


[VIDEO] How United Created One of the World’s Most Accessible IFE Systems

Developed in partnership with Panasonic Avionics over three years following intensive research, United’s new in-flight entertainment solution has been designed for everyone, including passengers with hearing, mobility and visual impairments. During this episode of APEX Insider, Corinne Streichert, senior manager, Inflight Entertainment and Connectivity, Marketing, United Airlines, explains how it has one of the most diverse suites of accessibility features in existence today.

APEX Media | Related United’s MARVELous Spider-Man-Themed Amenity Kits and Safety Video – APEX Media



Delta Calls on US and EU to Resolve Trade Dispute

Delta Air Lines said the proposed tariffs on European-made aircraft that are already under contract for purchase are “an unfair tax on US consumers and companies.” Lisa Hanna, general manager of Corporate Communications at the Atlanta-based carrier, which has 266 Airbus aircraft on order, called on the Trump administration and EU to resolve the 15-year trade dispute “in a manner that respects existing contractual rights.”

Reuters | Related US set to impose tariffs on $7.5 billion of EU exports in Airbus row – BBC News



XL Airways France to Be Liquidated

Attempts to save XL Airways France failed after a commercial court declared the airline will be liquidated. All flights that had been previously suspended until today have been permanently canceled. France’s minister of finance, Bruno Le Maire, partly blamed low-cost rival Norwegian Air, which he said received state aid. He plans to seek an intervention from the European Commission. “Norwegian Air is undercutting prices while in debt and receiving public funding from Norway. That’s something I cannot accept because the rules of competition should be the same for everyone,” he said.

Forbes | Related XL Airways France suspends operations – FlightGlobal



LAX to Ban Curbside Ride-Hailing Pickups

Los Angeles International Airport will soon ban ride-hailing companies from picking up passengers outside terminal buildings. Starting October 29, Uber and Lyft customers will need to take a five-minute shuttle to a parking lot next to LAX’s Terminal 1, where they can meet their driver. The airport made the decision in response to increasing congestion during the $14-billion overhaul of its aging road network and terminal buildings.

Los Angeles Times | Related United Airlines Opens Polaris Lounge at LAX – APEX Media



Astronics Acquires Diagnosys Test Systems

Astronics announced it has acquired Diagnosys Test Systems, a developer and manufacturer of automated test equipment for high-value electronics and electromechanical, pneumatic and printed circuit boards. The deal is initially worth $7 million, but this could rise by an additional $13 million over the next three years. “We expect that the company’s advanced technologies and customer base will provide us opportunities for continued growth into mission-critical test markets,” said Peter J. Gundermann, chairman, president and CEO of Astronics.  

PAX International | Related [VIDEO] Astronics’ Edge Cabin Network Platform Rethinks IFE Hardware Architecture – APEX Media



Cebu Pacific Air Launches a Chatbot

Cebu Pacific Air officially launched a chatbot called Charlie. The online travel assistant is able to respond to frequently asked questions and can be accessed on the airline’s website and official Facebook page. Charlie can also assist passengers with checking in for flights, and provide boarding passes and travel itinerary information.

Travel Daily Media | Related Getting Chatty: Aeromexico’s Chatbot Is a Customer Service Hit – APEX Media



JetSmart Receives Its First Airbus A320neo

JetSmart took delivery of its first of 75 Airbus A320neo aircraft. The Chilean low-cost carrier is leasing the single-aisle aircraft, which is powered by Pratt & Whitney PW1000G engines, from SMBC Aviation Capital. “The efficiency gained with this new technology engine will allow us to provide our customers with lower fares as we continue our expansion across South America, while benefiting from lower fuel consumption and a reduced environmental footprint,” said Estuardo Ortiz, JetSmart’s CEO.

FlightGlobal | Related Chile’s JetSmart to Launch Flights to Brazil in December – Airline Geeks





Egyptair Boeing 777 taxiing at JFK. Captured by @spotterace (via Instagram)

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Good morning! Today, we’re 100 years old! (thanks for the birthday balloons, @Twitter 💙) #KLM100



Association News

APEX Asia Content Market Is Ramping Up!

APEX Asia Content Market, the premier event during FTE-APEX Asia EXPO for content providers and airline representatives, is taking shape. Sign up today to reserve your booth and meet with airline attendees interested in content to serve this growing and rapidly changing market.


> Quote of the Day


"Everything we call real is made of things that cannot be regarded as real."

Niels Bohr


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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