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October 31, 2019



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


Qantas Becomes Latest Airline to Ground Boeing 737 NG

Qantas has grounded one of its Boeing 737 NGs after discovering cracking on the aircraft, which had made fewer than 27,000 flights. Up to 50 Boeing 737 NGs have been grounded by airlines worldwide due to issues with the aircraft’s “pickle fork,” a part that helps bind the wing to the fuselage. The groundings follow an order by the Federal Aviation Administration for operators to inspect 737 NG aircraft that have flown over 30,000 times for “cracking” after Boeing reported the problem. An engineer’s union has called for Qantas to ground its 737 NG fleet until all inspections are complete, which the airline said was “completely irresponsible.”

CBS News | Related South Korea grounds nine Boeing 737 NG planes with cracks – Reuters



Valour Consultancy Launches Advisory Unit

Market research agency Valour Consultancy has launched a new unit, called Valour Advisory, that provides bespoke services for airlines and in-flight entertainment and connectivity vendors, as well as for providers of various other complementary cabin and cockpit technologies. “The core of our business has always been syndicated services, where we produce a quantitative and qualitative piece of market intelligence that’s very detailed,” Daniel Welch, senior consultant at Valour Consultancy, told APEX Media. “What we’re plugging in now is technical expertise.”  

APEX Media | Related Four Monetization Strategies for In-Flight Wi-Fi – APEX Media



Qatar Airways Commits to Four More Years of In-Flight Wi-Fi

Ooredoo has signed a new four-year agreement to continue on as the exclusive sponsor of onboard connectivity on Qatar Airways flights. The agreement was signed at a ceremony held during this year’s Qatar Information Technology and Communication Conference and Exhibition. Speaking of the contract renewal, the airline’s CEO, Akbar Al Baker, said, “Qatar Airways is a five-star airline with a hard-won reputation for service quality, so it is crucial for our passengers that we use cutting-edge technology to provide them with a Wi-Fi product on board that meets their high expectations.

Gulf Times | Related Qatar Airways links to outlying Greek destinations with Sky Express – ATW Online



Vistara to Debut Enhanced Cabin Features on Its New A320neos

Three A320neos recently delivered to Vistara have been equipped with enhanced cabin features including in-seat AC power outlets, USB charging ports and personal electronic device holders. From November 24, the aircraft will replace the Boeing 737-800 NGs currently being used to operate Vistara’s Delhi–Singapore and Mumbai–Singapore routes. Vistara placed an order with Airbus for 50 A320neo family aircraft in 2018, and has said the remaining 47 will also be equipped with the aforementioned features on delivery.   

Economic Times | Related Vistara to soon fly to New York and Tokyo in codeshare with Singapore Airlines and Silkair – Business Traveller



Delta’s Terminal C at LaGuardia Airport to Open Next Week

One of Delta Air Lines’ four concourses at LaGuardia Airport’s Terminal C is set to open on November 4. The $3.9-billion project was largely backed by the airline and overlooks Citi Field in Queens and Flushing Bay. Dining options include H&H Bagels, Rossi Pizzeria (from chef Mark Iacono) and Birch Coffee. The 105,000-square-foot concourse has seven Delta gates, each with ample seating and power outlets. Delta will have 37 gates across four concourses once the terminal is complete, in addition to a new Delta Sky Club with an outdoor space. The makeover is part of a larger $8-billion overhaul of the airport that began in 2017.  

Condé Nast Traveler | Related LaGuardia Airport Unveils New Concourse in $8B Overhaul – Curbed New York



Kayak to Integrate ATPCO’s Routehappy Rich Content Solutions

A new multi-year deal will see Kayak’s portfolio of travel brands employ all three of ATPCO’s Routehappy rich content types: Amenities, Universal Ticket Attributes (UTA) and Universal Product Attributes (UPA). The Amenities and UTA rich content will allow users to see whether flights have Wi-Fi, USB outlets, in-flight entertainment and food in their search results, while UTA integration will help travelers assess the benefits and restrictions of different ticket options.

Travolution | Related ATPCO Announces Retailing Agreements With Sabre and Amadeus – APEX Media



SriLankan Airlines Celebrates Diwali at BIA and in the Air

Travelers at SriLankan Airlines’ business-class lounge at Bandaranaike International Airport on October 27 were served traditional Diwali dishes and surrounded by festive decorations, which also adorned the airline’s check-in counters. On select flights, cabin crew greeted passengers by placing a pottu on their foreheads. The airline won the APEX Award for Best Marketing Innovation for its celebration of Vesak to demonstrate solidarity following the Easter attacks in Colombo.  

Daily FT | Related Introducing the Winners of the 2020 APEX/IFSA Awards – APEX Media





Amazing View from the Control Tower at Frankfurt Airport 😍🤩✈️. Captured by @charlie_planespotter (via Instagram)

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!


> Tweet of the Day

No tricks, just treats! Today we celebrate Halloween with our heroic therapy dogs. Which one is your favorite? #TrickorTreat

DFW Airport@DFWAirport


Association News

FTE-APEX Asia EXPO Is Less Than TWO weeks Away!

In less than two weeks, FTE in partnership with APEX will bring Asia’s biggest free-to-attend passenger experience and business performance EXPO to Singapore for FTE-APEX Asia EXPO. In addition to being the largest gathering of airlines and airports in this region, this year’s APEX Asia Content Market will meet the regional demand for in-flight entertainment. Don’t miss out and register your place today.



Accurate and timely POs and Status Grids
Working within the latest Spafax process as IT development progresses
Ordering of content and monitoring delivery of files to integrators
Creation of status grids for AVOD systems Generation of filenames
Click here for the full job description.
> Operations Coordinator - Spafax Airline Network Ltd

Metadata entry for assigned accounts
Working within the latest Spafax process as IT development progresses
Various aspects of collation, entry, quality control and submission of metadata for multiple airlines and systems as assigned
Click here for the full job description.
> Metadata Coordinator - Spafax Airline Network Ltd


> Quote of the Day


"Heard melodies are sweet, but those unheard are sweeter."

John Keats


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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