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November 7, 2019



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


Boeing Whistleblower Raises Concerns About 787 Oxygen Systems

A former Boeing employee has said that up to a quarter of the oxygen systems on 787 Dreamliner aircraft could be faulty. John Barnett told the BBC that in 2016, he noticed some of the oxygen bottles were not discharging as they should. After arranging for a test to be carried out by Boeing's research and development unit, he claimed 75 out of 300 systems did not deploy properly. Barnett has also alleged the pressure to get new aircraft off the production line during his time with the company meant that safety was compromised. Boeing maintains all aircraft undergo rigorous inspections before leaving the factory.   

BBC | Related Regulators want revised Boeing 737 Max software documentation, company says – CNBC



DHS Explores Self-Screening at Airports

The US Department of Homeland Security (DHS) has issued a request for information (RFI) regarding the feasibility of self-screening stations at US airports. It envisions travelers using an automated screening lane in conjunction with an X-ray system that provides real-time feedback to those who trigger the system’s alarms. If travelers are unable to resolve their issues by shedding additional belongings, a TSA officer would step in. The DHS said the goal of the system is to improve throughput and reduce pat-down rates. Interested stakeholders have until December 4 to respond to the RFI. 

ATW Online | Related Delta Partners With TSA Pre-Check For Smoother Flight Connection– TravelPulse



[PHOTOS] New Orleans Opens $1-Billion Terminal

The opening of Louis Armstrong New Orleans International Airport (MSY)’s new terminal was celebrated on Tuesday evening with great fanfare, including a performance of Louis Armstrong's “What a Wonderful World” – a nod to the airport’s namesake. The new terminal features a common-use ticketing system and a consolidated TSA checkpoint to improve passenger flow. Concourse amenities include restaurants, three mothers’ rooms, 11 water-bottle filling stations, a post-security pet-relief area and stages for live performances.   

APEX Media | Related New York’s LaGuardia Unveils $3.9 Billion Delta Terminal – CNN Travel



Air Europa Crewmember Accidentally Triggered Hijack Warning

Two piers at Amsterdam Schiphol Airport, as well as its railway station, were evacuated on Wednesday evening after an Air Europa crewmember – some sources are reporting that it was a pilot – accidentally triggered a hostage-taking alert on board a flight to Madrid. The Dutch Royal Military Police and emergency services responded to the alert before Air Europa tweeted, “Nothing has happened, all passengers are waiting to fly soon. We are sorry.” The airport continued to operate, but all inbound and outbound flights were delayed, and some were postponed indefinitely.

The Guardian | Related IAG to Buy Air Europa – Business Traveller



IFE Is Most Important to Passengers, Says Royal Brunei Airlines CEO

Given the disruption caused by Netflix, Karam Chand, CEO of Royal Brunei Airlines, says IFE choice and experience are what matters most to passengers. “Guests expect similar experiences on board,” he said. The airline is a recipient of a 2020 five-star Official Airline Rating for a Major Airline. Chand will be a keynote speaker at FTE APEX ASIA EXPO in Singapore next week.

APEX Media | Related Royal Brunei Unveils New Brand Campaign – Daily Express



Austrian Launches Interactive Seat Map Booking

Customers booking flights operated by Austrian Airlines’ Boeing 777 aircraft can now use Spanish agency Renacen’s 3D SeatMap technology to discover and reserve their preferred seat. The technology, which is an upgrade from the previous two-dimensional offering, covers all three of the 777’s cabin classes: economy, premium economy and business. Further expansion of the service is planned. 

The DesignAir | Related Seat-Side Views: Renacen’s 3DSeatMapVR Elevates Flight Booking – APEX Media



SIA Considers Pyjamas for Business-Class Pax

Singapore Airlines has posted a procurement tender notice for unisex business-class sleeper suits on its website. The airline currently offers pyjamas in its first-class cabin and suites on long-haul flights, so they are not provided on the airline’s Singapore to Newark flight – currently the world’s longest – since it does not have a first class cabin. Airlines including Lufthansa, Qantas and Qatar Airways offer pyjamas in business class. 

Executive Traveller | Related Buzz Products Brings EVA Air and Jason Wu Together for Sleepwear Partnership – APEX Media





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> Tweet of the Day

Attention #avgeeks & fellow #PaxEx-y #airline nuts! I'll soon be interviewing @AirAsia 's Tony Fernandes for a @theAPEXassoc video. I'm SUPER excited & want to #crowdsource one question. If you could ask him anything, what would it be? (TY to @InmarsatGlobal for supporting)

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Association News

APEX Asia Content Market is Just Days Away!

APEX Asia Content Market, part of FTE APEX ASIA EXPO, will enable more than 100 airline representatives to meet one-on-one with television and movie content producers. Join APEX Asia Content Market exhibitors (Encore Inflight Limited, Stellar Entertainment, Signal Lamp Entertainment and Flame Distribution), APEX’s senior leadership and board members, and over 60 registered airlines at this premier event. Click here to register.



IMG is seeking a Partnerships Director to manage the Sport24 external relationship customer-facing activity. Click here for the full job description.
> Partnerships Director, Sport24 - IMG


> Quote of the Day


"Have no fear of perfection; you’ll never reach it."

Marie Curie


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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