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November 12, 2019



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


[PHOTOS] Japan Airlines Extends “Infused Essence” Design to Boeing 777-300ERs

Japan Airlines’ (JAL) international fleet of Boeing 777-300ER aircraft has been retrofitted with tangerine’s “Infused Essence” design strategy, previously developed for the airline’s Airbus A350-900 domestic fleet, which launched in June 2019. “Due to strict weight limitations for the retrofit, every detail down to the last thread had to be considered to achieve the right balance of cabin weight and desirability,” said Yuichi Ishihara, tangerine’s creative director and head of Japan Business.

Tangerine | Related [PHOTOS] JAL Readies for Inbound Tourism Influx With New Cabin Design by Tangerine



FTE Asia Awards Winners Revealed

The winners of the 2019 Future Travel Experience (FTE) Asia Awards were revealed at FTE APEX ASIA EXPO today. Japan Airlines’ new cabin interiors won gold in the category recognizing airlines’ best passenger experience initiatives, while AirAsia’s AI-powered chat platform won silver and Singapore Airlines’ investment in wellness on ultra long-haul flights won bronze. In the airport category, Jewel Changi Airport won gold, Hamad International Airport won silver and Hong Kong International Airport won bronze. The APEX Regional Passenger Choice Award winners will be announced during a ceremony at FTE APEX ASIA EXPO tomorrow.

Future Travel Experience | Related Introducing the Winners of the 2020 APEX/IFSA Awards – APEX Media



Air New Zealand Trials Off-Airport Bag Drop

Starting November 20, Air New Zealand passengers can check in and drop their bags at a location in downtown Queenstown as part of a three-month trial in partnership with Sydney-based company Off Airport Check In Solutions (OACIS). The drop-off site will be open seven days a week between 8 a.m. and 2 p.m. and will see passengers’ luggage securely transported to Queenstown Airport and entered into the baggage system. The service will initially be free, but from December 9 passengers will be charged $15 per booking. If successful, Air New Zealand said the service will be rolled out across other locations.  

NZ Herald | Related Air New Zealand adds further capacity to regions following Jetstar's withdrawl –



London Stansted Airport Offers Passengers “Friendly Wi-Fi”

London Stansted has become one of the first airports to display the “Friendly Wi-Fi” symbol after parent company Manchester Airports Group signed up to the scheme, which was initiated by the UK government in 2014. The accreditation guarantees that London Stansted’s free Wi-Fi network will filter out inappropriate content, including indecent images or links to such content. “Friendly Wi-Fi provides further reassurance to parents, and all our passengers, that they can browse safely,” explained Aboudy Nasser, commercial director, London Stansted Airport.

Travolution | Related Wifox app eases access to airport wifi – Business Traveller



SES Supports Route-Focused Satellite Coverage

Focusing satellite coverage on individual routes, rather than pursuing global coverage, may be a better solution for airlines, according to Aditya Chatterjee, SVP, Aero Market Segment Solutions at SES Networks. Using non-geosynchronous-orbit satellites, such as those that sit on a low-Earth orbit or medium-Earth orbit (MEO), airlines could steer connectivity where they need it, when they need it. SES’ first-generation constellation of 20 MEO satellites, O3b, was completed in April, but has been operating as a mariti

APEX Media | Related GEO/MEO Beam-Switching Test Records Next-Level In-Flight Wi-Fi – APEX Media



Norwegian to Launch Three More Transatlantic Routes

Norwegian has confirmed the launch of three more nonstop routes between the US and Europe in 2020. The carrier will introduce flights between Denver and Rome on March 31, before launching a new Chicago–Paris service on May 1 and a Chicago–Rome service on June 2. Norwegian’s Boeing 787-9 Dreamliner aircraft, equipped with 35 seats in premium economy and 309 seats in economy, will be used on all three routes. 

Reuters | Related Norwegian Begins Rollout of Inmarsat GX Using CabinConnect – APEX Media



KLM Signs Firm Order With Embraer for 21 E195-E2s

KLM has signed a firm order for 21 Embraer E195-E2 aircraft and 14 options. The aircraft will be acquired via operating lease from the existing backlogs of Embraer lessor partners Aircastle and ICBC Aviation Leasing, who will provide KLM with 11 and 10 aircraft, respectively. The E195-E2s will be configured with 132 seats and will be operated by KLM’s regional airline subsidiary, KLM Cityhopper. Deliveries will begin during the first quarter of 2021.

Embraer | Related KLM Is Making Tools To Repair Aircraft From Recycled Plastic Bottles – Simple Flying





Raked Wingtip of the Boeing 777-300ER. Captured by @gsvaroundtheworld (via Instagram)

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!


> Tweet of the Day

Our most award-winning project keeps on rocking: @reddot award for Finnair’s onboard services, including cabin crew applications, customer Wi-Fi portals, and in-flight entertainment systems.🏆🙌 Congrats to @Finnair and the whole team for another Red Dot!



Association News

Attend the “Bridging Technology and Customer Experience” Session at APEX TECH!

APEX TECH is bringing conference go-ers the “Bridging Technology and Customer Experience” thought leadership panel, moderated by Skift senior aviation business editor Brian Sumers. Learn how unifying technology and data are key to improving airline operations and customer experience. Panelists include Aeroméxico CMO/CXO Andrés Castañeda, Avianca VP of Customer Experience María Paula Duque, Azul director of Marketing Communications, Brand and Culture Claudia Fernandes and Porsche consulting manager, Aerospace, Joshua Hirschheimer. Click here for the full conference schedule, and be sure to register for APEX TECH, happening 29-30 January 2020 in Los Angeles, USA.



The Client Account Manager serves as the primary business contact for the United Airlines account. This high profile role is the main point of contact for all initiatives relating to United, and works with their account team and intra-company to ensure that delivery of products is satisfactory and well executed within timelines and budget. Click here for the full job description.
> Client Account Manager - Global Eagle

The Client Account Manager serves as the primary business contact for select North American accounts. This role is the main point of contact for all initiatives relating to assigned accounts, and works with their account teams and intra-company to ensure that delivery of products is satisfactory and well executed within timelines and budget. Click here for the full job description.
> Client Account Manager, North America - Global Eagle


> Quote of the Day


"Nothing is a waste of time if you use the experience wisely."

Auguste Rodin


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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