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November 19, 2019



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


Panasonic Avionics Announces Ken Sain as New CEO

Ken Sain is to succeed Hideo Nakano as CEO of Panasonic Avionics Corporation on December 2, 2019. Nakano, who has served as Panasonic’s CEO since 2017, will move on to the roll of special advisor. Sain has spent the last 14 years of his career with Boeing, most recently in the role of vice-president of Digital Solutions and Analytics for Boeing Global Services, in which he oversaw the growth of Boeing's customer-facing digital solutions portfolio. He holds a Master of Business Administration from the Kellogg School of Management and a Bachelor of Arts in Economics from Northwestern University.

PR Newswire | Related [VIDEO] Panasonic and Toca Boca to Create Enriching In-Flight Map for Kids – APEX Media



Qatar to Install Gogo’s 2Ku IFC Across Its Widebody Fleet

Qatar Airways is to install Gogo’s 2Ku in-flight connectivity and live TV services across its Boeing 787-8, 787-9 and Airbus A380 fleets, totaling 70 aircraft. Available on both seatback screens and personal electronic devices, the solutions are expected to go live in 2020. “Having access to the Internet and being connected and available is critical for passengers, and the demand for bandwidth will only increase," said Qatar Airways’ chief executive, Akbar Al Baker. 

Gogo | Related 40 Success Stories: When Donica and Display Interactive Teamed Up For Wireless IFE – APEX Media



Air New Zealand Grounds 100 Holiday Flights Over Rolls-Royce Engine Issues

Air New Zealand has canceled almost 100 flights over Christmas and New Year due to ongoing problems with Rolls-Royce engines installed on its Boeing 787-9 aircraft. The cancellations during this peak travel period are expected to affect 14,000 passengers. Ten of the engines will be sent for inspection and servicing by Rolls-Royce engineers. The cancellation affects routes between Christchurch and Perth, Auckland and Perth and Auckland and Sydney.

The Independent | Related Re-Engined Airbus A350 Could Be Heavy Blow for Rolls-Royce – Forbes



Copa Airlines Partners With Radware to Prevent Cybersecurity Attacks

Copa Airlines has partnered with cybersecurity expert Radware to provide customers with a secure online experience after the airline's frequent flyer program website experienced persistent distributed denial of service (DDoS) attacks two years ago. Radware created a fully managed cloud web application firewall (WAF) and Cloud DDoS solution that was customized to incorporate policies specific to the airline's security needs. The solution protects the airline’s main website and frequent flyer loyalty program sites, as well as its network infrastructure.

APEX Media | Related Some Privacy, Please: Securing the Future of Passenger Data – APEX Media



EasyJet to Operate Net-Zero Carbon Flights Across Its Network

Starting today, easyJet will offset the carbon emissions from the fuel used on all its flights. Acknowledging that this is an interim solution while new technologies are being developed, the airline has also signed a Memorandum of Understanding with Airbus related to a joint research project on hybrid and electric aircraft. “We are committing to operating net-zero carbon flights across our network – a world first by any major airline,” said Johan Lundgren, easyJet’s CEO. In his statement, Lundgren goes on to call on governments to incentivize efficient behavior and “ensure that early movers such as easyJet are not penalized.”

easyJet | Related Easyjet buys Thomas Cook’s slots at Gatwick and Bristol airports – Financial Times



TSI Aviation Seats Wins Second Customer and Sees Future for Seatback Screens

Turkey-based TSI Aviation Seats has scored a second customer, Azerbaijan Airlines, according to Runway Girl Network. The supplier has previously delivered its Epianka brand of economy seats to Turkish Airlines’ Airbus A321neo, Boeing 787-9 and Boeing 737 MAX jets. TSI general manager Suat Sağıroğlu says he expects to secure linefit offerability of the seat on Airbus and Boeing aircraft. He also noted that the company sees a future for seatback screens: Low-cost, lightweight, integrated IFE systems on long-haul flights “will be preferable because not everyone has big iPads or big devices,” Sağıroğlu said. The company expects to bring in $50 million by the end of 2019, with plans to double the figure by 2023.

Runway Girl Network | Related Turkish Airlines Takes First A321neo in Cabin Flex Configuration – Aircraft Interiors International



Gate Gourmet Opens New Facility in Madrid

Gate Gourmet’s Madrid catering operation has been moved to a new 9,600-square-meter LEED-certified facility near Adolfo Suárez Madrid–Barajas Airport. Featuring a hot kitchen equipped with devices linked to a centralized recipe library and a dedicated meal assembly area, the facility will produce 18,000 passenger meals each day and give chefs the opportunity to develop new techniques, dishes and menus. With a capacity for up to 2,500 pallets of dry goods and 260 pallets for frozen goods, Gate Gourmet Madrid will now become the regulatory warehouse for all of the company's retail activity in Spain.

Gategroup | Related How airplane food goes from the kitchen to your flight – The Washington Post





The mighty Airbus A350 admiring the display team of her home nation. Captured by @thomas888b (via Instagram)

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!


> Tweet of the Day

We have some exciting news from #DAS19. @jetlite_de, SCHOTT, Etihad Engineering and @LHTechnik have signed a ceremonial letter expressing cooperation in further exploring and promoting a new Human-centric Lighting technology and bringing it to the market. #DubaiAirshow

jetlite @jetlite_de


Association News

Mark Your Calendars for Upcoming APEX 2020 Events

With the year coming to a close, APEX is already preparing for next year’s series of events to advance the passenger experience. Registration is now open for APEX TECH on 29-30 January in Los Angeles. Be sure to save the date for APEX Content Market, FTE EMEA and Ancillary, FTE Global and EXPO 2020. For more information, click here.



IMG is seeking a Partnerships Director to manage the Sport24 external relationship customer-facing activity. Click here for the full job description.
> Partnerships Director, Sport24 - IMG

The Client Account Manager serves as the primary business contact for the United Airlines account. This high profile role is the main point of contact for all initiatives relating to United, and works with their account team and intra-company to ensure that delivery of products is satisfactory and well executed within timelines and budget. Click here for the full job description.
> Client Account Manager - Global Eagle


> Quote of the Day


"More people should realize this: Being understood is not the most essential thing in life."

Jodie Foster


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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