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November 21, 2019



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


Qantas Rejects Airbus and Boeing Project Sunrise Proposals

Qantas has asked both Airbus and Boeing to revise their proposals for the 12 ultra long-haul jets it is considering for its Project Sunrise flights. “We’ve asked them to go back and re-look at that … because there was still a gap there,” said Tino La Spina, chief executive of Qantas International, adding that the manufacturers need to consider guarantees as well as price in order to allow the airline to future-proof the operation. Airbus and Boeing pitched the A350-1000ULR and B777-8X, respectively.

APEX Media | Related Qantas Could Consider 12 Project Sunrise A350s or 777Xs – Forbes



NTSB Makes Recommendations in Final Report on Southwest Flight 1380

The National Transportation Safety Board (NTSB) has made seven recommendations in its final report on Southwest Flight 1380, which saw a Boeing 737NG experience an engine failure that led to the fatal injury of a passenger in April 2018. The report suggests that Boeing redesign and replace the engine covers on all new and existing 737NGs. It also recommends that the Federal Aviation Administration develop a policy on what to do if there aren't enough seats on a flight during an emergency landing. During Flight 1380, flight attendants had to move passengers into their jumpseats because the flight was full, creating a situation that made it difficult for the crew to assist with evacuations.    

USA Today | Related Boeing wins up to $6bn of orders for grounded 737 Max jets – The Guardian



Air France’s New A350 Features GX Connectivity

Passengers flying on Air France’s new Airbus A350, which entered commercial service in October and currently operates daily flights from Paris to Toronto, can access Inmarsat’s GX Aviation in-flight connectivity solution. Air France offers three Wi-Fi packages – Message, Surf and Stream – across its business-class, premium economy and economy-class cabins. Catherine Villar, Air France’s senior vice-president of Customer Experience, said, “Our Air France Connect pass offer, which includes a free messaging service, will be available throughout our fleet by 2020.”

Inmarsat | Related LiFi takes flight with Air France, Latécoère –



AIX Discontinues North America Event, Focuses on Hamburg

Following feedback that there is insufficient demand for a second annual event focusing on aircraft interiors, Reed Exhibitions has decided to cancel its Aircraft Interiors Expo North America event in 2020, which was to be co-located with APEX EXPO and the International Flight Services Association (IFSA) EXPO. Nonetheless, Reed Exhibitions and APEX will continue their long-standing strategic partnership. Katie Murphy, portfolio director at Reed Exhibitions, added, “We enjoy a close working relationship with APEX and IFSA and will continue to support these key associations.”

APEX Media | Related In Pictures: FTE and APEX Host Joint Event in Singapore – APEX Media



Boeing 2019 ecoDemonstrator Program to Test Smart Cabin Features

Boeing has partnered with several companies, including Diehl Aviation and KID-Systeme, for its 2019 ecoDemonstrator program, an accelerator that tests promising technologies in a Boeing 777 test-bed aircraft. Diehl has installed its eSmart Galley in the ecoDemonstrator and is serving as consortium leader for i+sCabin (Intelligent and Smart Cabin), an international research program for the definition of standards for connected cabin features. The ecoDemonstrator project was created in 2010, and has tested over 100 new technologies – over a third of which have made it into production by Boeing or one of its partners.

APEX Media | Related Etihad and Boeing to focus on sustainable aviation – Travel Weekly



BA Cancels and Delays Flights Following Technical Issue

British Airways (BA) passengers around the world are facing cancellations and delays. In a statement, BA said it was working to resolve a “technical issue” and rebooking customers onto alternative flights. The issue comes at a difficult time for the airline, which has suffered a number of high-profile glitches in recent years, including a major data breach last year, a severe systems failure in 2017 that resulted in hundreds of flights being canceled and an IT failure at three London airports this August that caused dozens of flights to be canceled or delayed.

CNBC | Related British Airways trials AI technology to reduce delays at Heathrow T5 – Business Traveller



JFK Airport Solar Photovoltaic Project Enters Next Phase

The Port Authority of New York and New Jersey has announced that the solar initiative due to be installed at John F. Kennedy International Airport (JFK) has been awarded to SunPower Corporation and Goldman Sachs Renewable Power Group. The JFK Airport Solar Photovoltaic Project will generate approximately 13 megawatts of on-site solar energy, which it says will reduce its greenhouse gas emissions by approximately 6,699 ton annually – the equivalent of removing 1,422 cars from the road.   

International Airport Review | Related Is Pittsburgh Airport’s New Energy Microgrid Sustainability In Action Or The Opposite? – Forbes





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> Tweet of the Day

Next week is our one-year anniversary, so we dedicate this #ThrowbackThursday to the day we brought two companies together to create Collins Aerospace! 🎈 #TBT #AlphaBravoCollins ✈️ #RedefiningAerospace

Collins Aerospace @CollinsAero


Association News

Renew Your APEX Membership Today!

APEX is committed to advancing the passenger experience by providing members thought leadership, community and events. Renew your APEX membership today for continued access to exclusive membership benefits like an airline industry directory, the ability to attend all of APEX’s member-only events and more. Click here to renew.



The Client Account Manager serves as the primary business contact for the United Airlines account. This high profile role is the main point of contact for all initiatives relating to United, and works with their account team and intra-company to ensure that delivery of products is satisfactory and well executed within timelines and budget. Click here to view the job board.
> Client Account Manager - Global Eagle

Cathay Pacific is looking for a Connectivity Design Analyst to champion the adoption and growth of in-flight connectivity and who will be critical in managing capacity and demand with suppliers whilst reconciling actual connectivity usage. Tasks will include forecasting connectivity trends and developing data-driven insights about connectivity characteristics. Click here to view the job board.
> Connectivity Design Analyst - Cathay Pacific Airways Ltd.


> Quote of the Day


“Everything we see hides another thing, we always want to see what is hidden by what we see."

Rene Magritte


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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