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November 27, 2019



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


Inmarsat Successfully Launches GX5 Satellite

Following two delays due to a power supply issue with the launch vehicle and then unfavorable weather conditions, Inmarsat has confirmed the successful launch of GX5, the fifth satellite in its Global Xpress (GX) fleet. Built by Thales Alenia Space and lifted into orbit by Arianespace in Kourou, French Guiana, the satellite is due to enter commercial service in early 2020. Before then, launch teams from Inmarsat and Thales Alenia Space will raise its orbit to geostationary altitude, (approximately 22,400 miles above the Earth), deploy its solar panels and antenna reflectors and carry out all the necessary testing and calibration. 

Inmarsat | Related Gen Z’s Online Shopping Habits Expected to Translate on Board, Says Inmarsat – APEX Media



Boeing 737 Max Re-Certification Likely Postponed Until 2020

Following yesterday’s announcement that the FAA will take over all certification aspects for the grounded Boeing 737 Max, even after it re-enters service, The Air Current has reported that officials say it is unlikely that will happen before 2020. Although there remains a slight chance that the aircraft may be operating in the United States again by the end of the year, officials say there are still too many outstanding items to complete re-certification, including the certifications to change the flight control software, the FAA Flight Standardization Board Report and the Joint Operation Evaluation Board simulator trials.

The Air Current | Related Boeing’s Problems Mount as FAA Vows to Ramp Up Oversight of the Embattled 737 Max – Business Insider



LSG Group’s European Business Sold to Gategroup

Lufthansa is to sell the European side of its catering business, LSG Group, to Gategroup for an undisclosed price. In a statement, Lufthansa commented, “The sale is part of Lufthansa’s new strategy to focus on its airline business.” Sources have said the sale will be followed by an auction for LSG Group’s international business in the first quarter of 2020. Earlier this year, Lufthansa’s CEO, Carsten Spohr, said LSG Group was being challenged by the large number of locations it serves, high staff costs and currency exchange rates. 

CNBC | Related LSG Sky Chefs strike, Lufthansa adjusts catering on some flights – AeroTime Hub



Multilingual Video Conferencing Is the Answer at Schiphol

Travelers at Amsterdam Airport Schiphol can connect to customer service agents by video using the airport’s website and app, as well as at screens inside the airport. The service, provided by RIFF and 24sessions, has been available since April of this year and currently supports English and Dutch. The airport also offers live video or audio support in Mandarin via WeChat from agents in RIFF’s Singapore office.

APEX Media | Related Schiphol security alert a false alarm caused by hijack warning sent in error – The Guardian



KLM Cityhopper Chooses Recaro Seats for E195-E2s

KLM Cityhopper has chosen to equip its incoming 21 Embraer E195-E2 aircraft with 132 seats in a hybrid layout consisting of Recaro Aircraft Seating’s BL3710 and SL3710 products. According to Recaro, the ergonomically optimized SL3710, which weighs eight kilograms, is a popular choice for regional airlines as it reduces fuel costs without sacrificing passenger comfort. The BL3710 allows airlines to choose from a range of enhancements including armrests, upholstery and storage options. KLM Cityhopper’s first E195-E2 is scheduled for delivery during the first quarter of 2021.   

Recaro | Related TAP Begins Flying With Sensor-Equipped Recaro iSeats – APEX Media



APEX’s 2019 AvGeek Gift Guide

As Americans prepare to give thanks tomorrow, what better way to show appreciation for the aviation geek in your life this holiday season than with a gift that’s out of this world! Since even flight aficionados need to stay grounded, this year’s list includes a limited-edition sports car. With a price tag of almost half a million dollars, the Aston Martin Superleggera Concorde Edition will be tough to catch!

APEX Media | Related APEX’s 2018 AvGeek Gift Guide – APEX Media



Norwegian Axes Some Scandinavian Long-Haul Routes

Norwegian has decided to end all long-haul flights from Denmark and Sweden to the US and Thailand. Flights will continue to operate between Oslo and the US, but services between Oslo and Thailand could also be cut. Matthew Wood, Norwegian’s senior vice-president of Commercial, said, “Scandinavia isn’t big enough to maintain intercontinental flights from Oslo, Stockholm and Copenhagen.” However, Wood also blamed ongoing issues with its Boeing 787 engines. He stated, “We have been struggling with the Rolls-Royce engines on our long-distance aircraft, which means we need to keep more planes on the ground. This affects our route schedule.” 

Forbes | Related Norwegian Air’s New CEO Sees First Priority As Returning to Profits – Skift





This is the Waiʻanae Range on the western side of Oahu. ⛰🌋 Captured by @flightnumbers (via Instagram)

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> Tweet of the Day

Follow live updates from @thalesgroup from #InnovDays💡2019, where we’re showcasing how our latest innovations in AI, big data, cybersecurity and connectivity are enhancing our offerings across the markets we serve: #ThalesInnovdays

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Association News

Sponsorship Opportunities Available for APEX TECH in January

APEX TECH provides an elevated platform for companies and businesses to get in front of the leading forces in the airline technology space. The event provides a variety of sponsorship options to suit both small and large marketing needs. Contact Desiray Young at [email protected] to learn more.



This role, reporting to the VP - Marketing & Sales Support, will include taking ownership of the bid process lifecycle, maintaining strong analytics via Salesforce to strengthen future proposals, understanding key client drivers and ensuring bid resources are available and relevant. Click here to view the job board.
> Sales Operations Manager - Burrana

This role, reporting to the VP - Marketing & Sales Support, will see you developing, maintaining and enhancing the brand image of the company. You will take ownership of developing communications for corporate use and offer input on promotional material and collateral. Click here to view the job board.
> Marketing and Communications Manager - Burrana


> Quote of the Day


"Knowledge speaks, but wisdom listens."

Jimi Hendrix


Until next week. Happy Thanksgiving!



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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