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December 5, 2019



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


United’s CEO Oscar Munoz Will Be Replaced in May 2020

In May 2020, United Airlines’ CEO Oscar Munoz will transition to the role of executive chairman of the Board of Directors. He will be replaced by J. Scott Kirby, who currently occupies the role of president. Kirby was recruited to United by Munoz in August 2016 after a three-decade career in commercial aviation and, since joining the airline, has played a pivotal role in enabling United's cultural transformation. The transition will also see Jane Garvey, United's current chairman, retire from the board after more than a decade of service. 

United | Related United Rolls Out Complimentary Luggage Delivery Service in London – APEX Media



[VIDEO] New Territory Brings Added Comfort to the High-Density Cabin

Creative firm New Territory’s spin-off company Universal Movement, which aims to address the lack of innovation in high-density seating on aircraft and in other transportation environments, has unveiled a new seat design at RedCabin's Air Cabin Innovation Summit. The Interspace Comfort System features two padded wings that can be folded out to allow passengers to rotate their bodies and lean on for improved lateral support. The wings also offer airlines branding possibilities, as well as the opportunity to customize them with speakers for a more immersive experience.

APEX Media | Related [VIDEO] Seatback Prototype Features Digital Notifications and Split Tray Table – APEX Media



Panasonic Signs Up for Ku-band Capacity on EUTELSAT 10B

Panasonic Avionics has signed a multiyear agreement with long-term partner Eutelsat Communications for Ku-band capacity on two multibeam payloads on the EUTELSAT 10B satellite. The agreement will enable Panasonic to provide multiple gigahertz of extreme throughput (XTS) Ku-band connectivity to airlines flying over Europe, Africa and the Middle East. “We have collaborated closely with Eutelsat on this satellite design and we are very excited to see these efforts come to fruition,” commented Ken Sain, CEO of Panasonic Avionics. Due to be launched in 2022, EUTELSAT 10B will be the second XTS satellite to join Panasonic’s connectivity network.

Eutelsat | Related Panasonic Avionics Preparing for XTS in Asia, Transitioning Airlines to New Modem – Aviation Today



National Strike in France Causes Flight Cancellations

Flight cancellations caused by the national strike in France have left thousands of British travelers to Spain, Switzerland and Italy stranded. Air traffic controllers, transport workers and millions of others walked out in protest against President Emmanuel Macaron’s plans for pension reform. The French aviation authority, DGAC, has ordered airlines flying to and from or over France to cancel a proportion of flights. EasyJet and British Airways have canceled 20 and 30 flights, respectively, with more to be announced from the carriers as well as others.

The Independent | Related SAA Workers Start Strike That Could Cripple the Airline – Al Jazeera



Inflight VR Now Offers Emmy Award-Winning Content

Inflight VR has adapted four of Felix & Paul Studios’ virtual reality (VR) productions for immediate release to all of its airline customers. One of the titles is The People’s House, a deep dive tour of the Obama-era White House, which won the Primetime Emmy Award for Outstanding Original Interactive Program in 2017. “This collaboration with Felix & Paul Studios will take the immersiveness we provide to our airline customers to another level,” said Nikolas Jaeger, Inflight VR’s co-founder and head of Content.

APEX Media | Related SunExpress Builds Virtual Reality Partnership With LEGO – APEX Media



American Airlines Introduces Passport Scanning in Mobile App

Passengers that check in using American Airlines’ mobile app can now use their devices to scan the chip on the back page of their passports and verify their details. The aim is to save time at the boarding gate, where passengers traveling internationally will still need to show their passport, but it won't have to be opened and scanned by an agent. American Airlines claims it is the first to offer this service. Initially, the capability will only be available for trips with one person on the reservation, but will eventually be expanded to reservations with multiple travelers.

USA Today | Related American Airlines plans to spend $100 million on new flight kitchen facility at DFW Airport – The Dallas Morning News



Brussels Airlines Announces Collaboration With New Belgian Star Chef

Throughout 2020, Brussels Airlines’ long-haul business-class passengers will be treated to three menus developed by Tim Boury, whose Boury Restaurant holds two Michelin stars. From January to March, passengers can choose a starter of brioche with smoked eel and chicory or softly cooked veal loin. The main course consists of either veal cheek with fondant potato, cauliflower and Brussels sprouts or anglerfish with pumpkin, vadouvan and wild rice or risotto with wild mushrooms. For dessert, Boury has created a dish featuring white chocolate, banana and cassis. Boury’s menus will replace those of Thierry Theys in a continuation of Brussels Airlines’ Belgian Star Chefs program. | Related Brussels Airlines introduces NATAN amenity kits – Inflight Online





Los Angeles International Airport is one busy airport. Captured by @bjoernschmittphoto (via Instagram)

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> Tweet of the Day

Did someone say crayfish laksa? Prepare to start salivating over these Asian-inspired dishes designed by Neil Perry at our Singapore First Lounge 🤤🙌

Qantas @Qantas


Association News

APEX TECH Is Closer Than You Think

APEX TECH will be here before you know it, and we want you to be as prepared as possible! Beat the crowd by booking your room at the Los Angeles Airport Marriott. Secure group rates by booking before 6 January. For more information regarding APEX TECH travel accommodations, click here.



IMG is seeking a Partnerships Director to manage the Sport24 external relationship customer-facing activity. Click here to view the job board.
> Partnerships Director, Sport24 - IMG

Cathay Pacific is looking for a Connectivity Design Analyst to champion the adoption and growth of in-flight connectivity and who will be critical in managing capacity and demand with suppliers whilst reconciling actual connectivity usage. Tasks will include forecasting connectivity trends and developing data-driven insights about connectivity characteristics. Click here to view the job board.
> Connectivity Design Analyst - Cathay Pacific Airways Ltd.


> Quote of the Day


"We are well advised to keep on nodding terms with the people we used to be, whether we find them attractive company or not. Otherwise they turn up unannounced and surprise us."

Joan Didion


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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