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December 23, 2019



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


Boeing CEO Dennis Muilenburg Resigns

Dennis Muilenburg has resigned as chief executive officer of Boeing, which has been engulfed in turmoil since the crashes of two 737 Max jets killed 346 people. Boeing chief financial officer Greg Smith will serve as interim CEO until David Calhoun, who has served as chairman since October, replaces Muilenburg as CEO and president on January 13.  According to a statement released today, Boeing’s board of directors felt that a “change in leadership was necessary to restore confidence in the company moving forward as it works to repair relationships with regulators, customers, and all other stakeholders.”     

Boeing | Related United extends B737 Max cancellations until June 2020 – Business Traveller  



Regional Alaskan Carrier Forced to Cancel Flights Because of Cyberattack

RavnAir was forced to cancel at least a dozen flights over the weekend due to a "malicious cyber attack" on its computer network. The cancellations, which included all flights involving its Dash 8 aircraft, affected approximately 260 passengers. The airline, which serves numerous parts of Alaska that are nor accessible by road, has since returned to a normal schedule and said it will be adding more flights in the coming days to compensate for the cancellations.

TravelPulse | Related Intruder Alert: Industry Experts Weigh In on Cybersecurity Risks – APEX Media



Hyundai to Unveil Flying Car at CES

Hyundai announced that it will reveal its first concept personal air vehicle at the Consumer Electronics Show in January. The South Korean automotive manufacturer will also introduce an autonomous car and and a hub where passengers can transfer between the two modes of transportation. APEX Media will be reporting from CES; check for coverage of Hyundai’s press event and more. 

Hyundai | Related Uber Elevate Partner Unveils Autonomous Air Taxi at CES – APEX Media 



Alaska Airlines Apologizes for Heavy Holiday Travel Delays

An unanticipated number of Alaska Airlines baggage handlers at Seattle-Tacoma International Airport called in sick on Friday, setting off a series of events, including flight delays that lasted throughout the weekend. On Sunday, the airline had more than 200 delays in Seattle, according to flight tracking website FlightAware. "With many different factors working against us, we dropped the ball, and by doing that, created an awful holiday travel experience just when people rely on us the most,'' the airline said in an apology posted to its website. Alaska had previously announced that it would be celebrating National Ugly Sweater Day on Friday by offering priority boarding to travelers dressed for the occasion.  

USA Today | Related Alaska Airlines Will Offer Priority Boarding To Anyone Wearing An ‘Ugly Holiday Sweater’ – Forbes



Can Airport Sounds Relieve Holiday Travel Stress? JetBlue Thinks So

JetBlue has piggybacked on the ASMR trend with a nine-minute video designed to help listeners relax to the sounds of airplanes landing and taking off, airport announcements, footsteps, luggage rolling and more. The airline partnered with Dr. Craig Richard, co-author of the first ASMR brain scan study and coordinator of the largest ASMR database, to create the video, which is available on JetBlue’s YouTube channel and as a meditation session via its in-flight entertainment system.

The Verge | Related JetBlue's New Onboard Entertainment Includes Meditation Sessions to Help Passengers Chill During Turbulence – Travel+Leisure



[VIDEO] JSX Has NPS of 85, Founder Explains Why

After 10 years of JetSuite, Alex Wilcox, founder and CEO of JSX and JetSuite, says the private charter operator realized that the main reason many of its customers were using its services was to save the time associated with commercial air travel. As a result, Wilcox launched JSX, which operates in and out of private terminals at eight US airports to save its customers time and boasts a price point that’s more comparable to commercial airfare than that involved in chartering a private jet. With a net promoter score of 85, the carrier is clearly a success with customers.

APEX Media | Related Why Jetsetters “Hop” to Fly With Semi-Private JSX – APEX Media



[PHOTOS] Finnair Unveils Final Phase of Non-Schengen Lounge Expansion

Finnair has opened a revamped business-class lounge in Helsinki Airport, the last step in its non-Schengen lounge expansion project. Like its Platinum Wing lounge, opened in June, the space is characterized by simplicity, clean lines and natural materials and textures. It is broken into small zones featuring a variety of seating styles to accommodate different activities, and the deeper you go into the lounge, the quieter and more private it becomes. Together, the two lounges offer 200 additional seats compared to past facilities.

TheDesignAir | Related Finnair’s new Platinum Wing Lounge is open for business, showcasing new ‘residential’ feel – TheDesignAir





Stay safe and FAA-approved. Captured by @alisa.lockwood (via Instagram)

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Happy Hanukkah from all of us at Frontier Airlines!

Frontier Airlines @FlyFrontier


Association News

Who’s Speaking at APEX TECH in January?

Year after year, APEX brings out the biggest names and leaders for APEX TECH, the biggest conversation about the technologies that affect the airline passenger experience. APEX continues to add to the robust roster of speakers, panelists and moderators. Register today to hear insights from Delta Air Lines, Japan Airlines, Gogo, SITA and much more. For a full list of speakers, click here.



APEX/IFSA CEO Dr. Joe Leader and APEX Media will be attending the Consumer Electronics Show in January. Check for coverage relevant to the airline passenger experience industry, including Delta CEO Ed Bastian's keynote address and the unveiling of Hyundai's first concept personal air vehicle. If you'll be attending CES and/or your company will be making an announcement, please contact [email protected]



This role, reporting to the VP - Marketing & Sales Support, will include taking ownership of the bid process lifecycle, maintaining strong analytics via Salesforce to strengthen future proposals, understanding key client drivers and ensuring bid resources are available and relevant. Click here to view the job board.
> Sales Operations Manager - Burrana

This role, reporting to the VP - Marketing & Sales Support, will see you developing, maintaining and enhancing the brand image of the company. You will take ownership of developing communications for corporate use and offer input on promotional material and collateral. Click here to view the job board.
> Marketing and Communications Manager - Burrana


> Quote of the Day


"I swear to you, there are divine things more beautiful than words can tell."

Walt Whitman


Until December 30. Happy Holidays!



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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