No Images? Open in Browser

December 30, 2019



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


Bek Air Crash Kills 12 in Kazakhstan

On December 27, a Fokker 100 aircraft operated by Bek Air crashed moments after taking off from Almaty, Kazakhstan’s largest city, killing 12 of the 98 people on board and injuring over 60. According to Kazakhstan’s civil aviation committee, the aircraft had “lost altitude during takeoff and broke through a concrete fence” before hitting a small building. The committee said it was suspending all Fokker 100 flights pending an investigation, while Kazakhstan’s president, Kassym-Jomart Tokayev, tweeted that those responsible would “be severely punished in accordance with the law.”




JAL to Give Away 50,000 Domestic Round-Trip Flights

International travelers visiting Japan between July 1 and September 30, 2020, can apply to receive free round-trip domestic flights with Japan Airlines (JAL) for groups of up to four people. Providing they are members of JAL’s Mileage Bank frequent flyer program, travelers can apply for flights from Haneda airport in Tokyo or Osaka’s Itami and Kansai airports. If successful, they will be offered tickets to one of four local destinations. There are 50,000 trips on offer to encourage tourists to see more of Japan during the Olympic Summer Games, which will take place in Tokyo from July 24 to August 9.

CNN | Related JAL and Switchfly Launch One-Stop Travel Shop Ahead of Tokyo Olympics – APEX Media



Vistara to Introduce IFC On Board New 787 Dreamliners

Vistara is planning to offer in-flight connectivity on its incoming Boeing 787 Dreamliner aircraft, which are scheduled for delivery from February 2020 onwards. Anshu Prakash, India’s telecom secretary, said, “Vistara has tied up with Nelco (a Tata Group communication services company) and they have taken transponder space from Indian Space Research Organization. They had come to see us for spectrum allocation, which we have done.” Vistara has firm orders for six 787s and options for four more of the type.

Times of India | Related Hughes Sees Big Opportunities for In-Flight Connectivity Services in India – APEX Media



British Airways Reveals 20 Resolutions for 2020

British Airways (BA) has unveiled its extensive plans for 2020 in the form of 20 New Year’s resolutions, covering new routes, aircraft and in-flight menus. The carrier plans to have the majority of eligible aircraft equipped with in-flight connectivity by the end of the year, and will introduce the 2019 documentary, British Airways 24/7: Access All Areas, to its in-flight entertainment system on long-haul flights. Elsewhere, it is planning to refresh the BA lounges at Heathrow, Edinburgh and Berlin airports, as well as redesign and relaunch The Elemis Spa at New York’s John F. Kennedy International Airport. 

British Airways | Related British Airways quashes holiday smugness in 'Clever You' campaign – The Drum  



Low Prices Aren’t the Key to Selling International Flights, Study Finds

At 31%, flight cost falls behind past experience (40%), good customer service (36%), convenient scheduling (35%) and reputation (33%) in terms of factors that influence international travelers’ airline selection, according to a new report from consumer insights firm J.D. Power. The 2019 Airline International Destination Satisfaction Study collected responses from 6,287 passengers between September and October 2019 to determine satisfaction with airlines flying between North American and Europe, as well as between North America and Asia.

APEX Media | Related Inmarsat and LSE Conclude Sky High Economics Research Study – APEX Media



Aegean Airlines Submits Croatian Airlines Bid

Aegean Airlines has submitted a non-binding bid to acquire fellow Star Alliance member Croatian Airlines, which is wholly owned by the Croatian government. As an airline registered in the EU, Aegean can purchase a majority stake in the carrier. Next, the Croatian government is expected to announce a tender for binding bids and disclose the number of shares it is willing to sell, which could amount to a stake of up to 70%. Aegean participated in an attempt to privatize Croatian Airlines back in 2015 before a change in government halted the process.

Breaking Travel News | Related AEGEAN TAKES DELIVERY OF FIRST A320NEO – Airways Magazine



ANA’s New 777-300ER Cabins to Fly Between Tokyo and Frankfurt

From February 1, 2020, All Nippon Airways’ (ANA) twice-daily flights between Frankfurt and Tokyo Haneda will be equipped with its reconfigured Boeing 777-300ER cabin design that was revealed in July. Featuring new first- and business-class seats, the cabin first flew on ANA’s Tokyo Haneda–London Heathrow services in August before being introduced on some of its two daily flights to New York JFK, one from Tokyo Haneda and one from Tokyo Narita, in November. As of January 1, 2020, all ANA flights to New York JFK will feature the new cabins.  

One Mile At A Time | Related [PHOTOS] ANA Unveils New First and Business Classes – APEX Media





Banking out of Heathrow in some gorgeous light! Captured by @spotting_bm (via Instagram)

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!


> Tweet of the Day

Another year flies by with great success! And to wrap up the amazing year of 2019, we are celebrating with a very special delivery of four new @Airbus A350 in a span of just four days!

Qatar Airways @qatarairways


Association News

The Countdown to APEX TECH is On!

In less than one month, more than 150 airline technology professionals are expected to meet in Los Angeles for APEX TECH, the biggest conversation in airline tech. Join APEX for two full days of conversations about the latest innovations and changes in this industry. Hear key perspectives from Delta Air Lines, MovieLabs, Japan Airlines, Inflight VR, JetBlue, SITA and more! The conference takes place on 29-30 January. Register today to secure your place!



APEX/IFSA CEO Dr. Joe Leader and APEX Media will be attending the Consumer Electronics Show in January. Check for coverage relevant to the airline passenger experience industry, including Delta CEO Ed Bastian's keynote address and the unveiling of Hyundai's first concept personal air vehicle. If you'll be attending CES and/or your company will be making an announcement, please contact [email protected]



This role, reporting to the VP - Marketing & Sales Support, will include taking ownership of the bid process lifecycle, maintaining strong analytics via Salesforce to strengthen future proposals, understanding key client drivers and ensuring bid resources are available and relevant. Click here to view the job board.
> Sales Operations Manager - Burrana

The Inflight Entertainment Account Manager has the main responsibility of managing airline accounts and constantly delivering customer service with care and thoughtfulness, representing Touch values. Click here to view the job board.
> Inflight Entertainment Account Manager (Europe / North America) - Touch Inflight Solutions Inc.


> Quote of the Day


“In art and dream may you proceed with abandon. In life may you proceed with balance and stealth."

Patti Smith


Until January 2. Happy New Year!



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


Connect with APEX


You have received this email because you are subscribed to this newsletter from

Change email frequency | Unsubscribe

Airline Passenger Experience Association (APEX) | 355 Lexington Avenue, 15th Floor | New York | NY | 10017

©Airline Passenger Experience Association (APEX) 2020. All rights reserved.