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January 2, 2020



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


LG Unveils Flexible In-Cabin OLED Wall Screens

LG will showcase a new kind of in-flight entertainment screen at  the Consumer Electronics Show in Las Vegas next week. The flexible 55-inch OLED displays form part of the cabin structure, displaying scenery on the walls  to make passengers “feel more openness” during their flight, the company said. Passengers in first class can benefit from LG’s larger 65-inch Ultra HD Bendable OLED displays that can be adjusted to suit various applications, including gaming and movies. LG also touted a screen that doubles as a privacy partition, offering 40 percent transparency when not in use. APEX Media will be reporting from CES next week. Follow @theapexassoc and check for coverage.    

Mashable | Related Hyundai to present human-centered future mobility vision at CES 2020 – Hyundai  



Facial Recognition Software Exhibits Racial Bias, Study Finds

A study conducted by the National Institute of Standards and Technology found that facial recognition algorithms are less adept at identifying minorities. Researchers evaluated 189 algorithms from 99 manufacturers and found that Asian and black faces resulted in a higher rate of false positives, meaning the software wrongly considered photos of two different individuals to show the same person. Mark Howell, a spokesperson for the Transportation Security Administration (TSA), which has been testing facial recognition software at several US airports, said, "TSA understands the variety of concerns related to facial recognition match performance and takes this issue seriously."

USA Today | Related Boingo Prepares for 5G at Airports – APEX Media



Delta Completes Acquisition of 20% Stake in LATAM

Following the announcement of a strategic partnership with LATAM in September 2019, Delta Air Lines has completed the acquisition of a 20% stake in LATAM Airlines Group  for $1.9 billion. Alongside a commercial joint venture with LATAM, the acquisition aligns with Delta’s long-term plan to make equity investments in key airline partners around the globe. In December 2019, Delta and LATAM announced an initial codeshare agreement, including Delta's North American routes and LATAM’s routes in Peru, Colombia and Ecuador, which will begin during the first quarter of 2020, subject to regulatory approvals.

Delta | Related Delta CEO Ed Bastian Says PaxEx Investment Pays Dividend – APEX Media



British Airways to Offset Carbon Emissions on All UK Flights

From January 1 onwards, all flights between the 10 UK cities served by British Airways will be carbon neutral. The airline plans to invest in various carbon reduction projects, including reforestation, renewable energy and rainforest protection. British Airways has also partnered with Velocys to build a plant that converts household and commercial waste into sustainable jet fuel, as part of the airline’s commitment to achieving net zero carbon emissions by 2050. 

British Airways | Related British Airways Renovating Heathrow Lounges – One Mile at a Time  



Turkish Airlines Agrees to 737 MAX Compensation Deal

Turkish Airlines has agreed to a compensation deal with Boeing over the grounding of the Boeing 737 MAX following two fatal crashes. While the carrier did not specify what the deal is worth, Turkish newspaper Hurriyet reported that it amounts to $225 million ($150 million in compensation and $75 million to cover things like spare parts and training). Turkish Airlines had taken delivery of 12 of the 75 737 MAX aircraft it had on order before it was grounded and was supposed to have received 12 more since. News of the compensation follows a similar deal made between Boeing and Southwest Airlines.

Reuters | Related Turkish Expands In-Flight Wi-Fi Commitment With Global Eagle Deal – APEX Media



Air New Zealand’s Skycouch Remains a Family Favorite

Air New Zealand’s Economy Skycouch, manufactured by Recaro Aircraft Seating, entered into service in 2011. Since then, it has garnered a string of awards, including a recent APEX Award for Best Product or Service after being enhanced with an infant harness, belt and pod, allowing infants to remain lying down when the seatbelt sign is on. Air New Zealand also updated its Skycouch Cuddle Belt, which was previously certified to allow two adults or an adult and child to lie side by side, to accommodate two children. The solution has been licensed to multiple carriers operating on non-competing routes. 

APEX Media | Related Introducing the Winners of the 2020 APEX/IFSA Awards – APEX Media



Emirates Celebrates Its 2019 IFEC Achievements

In a roundup of its achievements for 2019, Emirates reported that it had logged 13 million connections to its in-flight connectivity service throughout the year and revealed that offering Wi-Fi to passengers on board costs the airline $27 million annually. Elsewhere, Emirates said over 180,000 unique playlists have been created since it introduced the option for passengers to browse and compile content ahead of their flight, before using the Emirates app to sync their playlists to their seats once on board. “We’ve … stayed focused on delivering our “fly better” promise to customers through enhancing our product and service proposition at every touchpoint,” said Emirates’ CEO, Tim Clark. 

Arabian Aerospace | Related Emirates Airline President Tim Clark will retire in 2020 – CNBC





Taken from a United 767-400 Captured by @jebbrooksflies (via Instagram)

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> Tweet of the Day

The Canadian Airports Council today announced that Joyce Carter, President and CEO of Halifax International Airport Authority, has been elected as its new Chair, the first woman to assume the role in CAC’s history.

Canada's Airports @canadasairports


Association News

Join 150+ Industry Heavy Hitters at APEX TECH!

Meet with more than 150 of the airline industry’s best in Los Angeles for APEX TECH, the biggest conversation in airline tech. Don’t miss two days of conversations surrounding the latest innovations and changes in this industry. Hear key perspectives from Delta Air Lines, MovieLabs, Japan Airlines, Inflight VR, JetBlue, SITA and more! The conference takes place 29-30 January. Register today to take part!



APEX/IFSA CEO Dr. Joe Leader and APEX Media will be attending the Consumer Electronics Show in January. Check for coverage relevant to the airline passenger experience industry, including Delta CEO Ed Bastian's keynote address and the unveiling of Hyundai's first concept personal air vehicle. If you'll be attending CES and/or your company will be making an announcement, please contact [email protected]



This role, reporting to the VP - Marketing & Sales Support, will see you developing, maintaining and enhancing the brand image of the company. You will take ownership of developing communications for corporate use and offer input on promotional material and collateral. Click here to view the job board.
> Marketing and Communications Manager - Burrana

The Inflight Entertainment Account Manager has the main responsibility of managing airline accounts and constantly delivering customer service with care and thoughtfulness, representing Touch values. Click here to view the job board.
> Inflight Entertainment Account Manager (Poland) - Touch Inflight Solutions Inc.


> Quote of the Day


“The skull is nature's sculpture."

David Bailey


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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