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January 6, 2020



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


Thorough Investigation Reveals New Issues With 737 MAX

An FAA-mandated internal audit revealed new issues with the Boeing 737 MAX that may require preventative maintenance to be carried out on the roughly 800 jets that have already been built. The most pressing vulnerability is centered around two wire bundles placed too closely together, which could cause an electrical short and lead to an accident. Despite this, the software that played a role in the crashes of 2018 and 2019 is slated for flight simulator testing this week, and the plane may be cleared for a critical certification test flight as early as this month.  

New York Times | Related Boeing ousts Muilenburg amid 737 MAX crisis – Seattle Times



Emirates Rings in Veganuary With Expanded Menu

For passengers traveling in first or business class on Emirates flights from Dubai to the US, Europe, Australia, New Zealand, South Africa or Addis Ababa (Ethiopia), vegan meals will be readily available as a fourth main-course option. All other passengers can request a vegan meal 24 hours before departure. Tantalizing choices include shitake ravioli and ancho three bean chili. Meals come complete with vegan desserts. Veganuary is a worldwide movement that encourages veganism, especially in January.

Emirates | Related Air Canada and Alaska Airlines Top Airline Food Health Rating and Earn Nods for Going Green – APEX Media



Japan to Strengthen Domestic Aircraft Industry Through Collaboration With Southeast Asian Countries

Japan is planning to work with members of the Association of Southeast Asian Nations (ASEAN) to promote the development of the aviation industry, which the government seeks to grow from $16.6 billion (¥1.8 trillion) in sales in 2018 to $27.7 billion (¥3 trillion) by 2030. As its first step, Japan is expected to agree on setting up a bilateral cooperation framework with Malaysia, a country rapidly becoming an industry leader in Southeast Asia. The deal, expected to be ironed out in mid-February on the sidelines of Singapore Airshow 2020, will see both countries collaborate on aircraft parts manufacturing and human resource development.

Japan Times | Related Business aviation on the rise in Malaysia – Business Airport International



United Could Add Hundreds of Denver Departures With Gate Expansion

Denver International Airport is undergoing a major expansion project that will see 39 more gates added by 2021, and United Airlines is looking to gain the rights to over 60% of them amid massive success at the hub. Should this take place, United departures would jump from 500 per day to as many as 700 daily by 2025. Southwest and Denver-based Frontier Airlines are also looking to expand the number of gates in their purview. United’s request is scheduled to be considered by the Denver City Council on January 8.

Travel Pulse | Related Denver International Airport Will Add Outdoor Patios For Travelers – CBS Denver



Wheelchair That Integrates Into Airplane Seat Promises More Independence for Disabled and Elderly Travelers

At first glance, the Row-1 is an ordinary wheelchair. But design graduate Ciara Crawford’s award-winning invention is unique in its ability to take passengers straight from the check-in desk to the aircraft. The Row-1 wheelchair comes with a nesting design and inward-folding rear wheels that help it integrate itself comfortably into a seat in the first row, which guarantees extra legroom and close proximity to the washroom. It is equipped with a seatbelt and under-seat storage, and can be joystick operated. “One million travelers with disabilities took 23 million trips over the past two years, spending $9 billion on their flights,” said Crawford.

Yanko Design | Related The physics (and economics, and politics) of wheelchairs on planes – Salon



Aerospace and Automotive to Drive a Greater Mobility Ecosystem

The traditional boundaries between aerospace and automotive are fading and these industries should be better integrated, says Joshua Hirschheimer, senior manager, Aerospace, Porsche Consulting: “Passenger needs are greater than the journey between departing and arrival airports. Expansion into end-to-end multimodal transportation is an inevitability as passengers will want their travel to be as connected as the rest of their calendars.” Hirschheimer will be speaking at APEX TECH, January 29–30, on the panel “Bridging Technology and Customer Experience.” Click below to register.

APEX Media | Related Register for APEX TECH



SmartSky Reaches Important Milestone, Receives $25M in Funding From BlackRock

Air-to-ground in-flight connectivity provider SmartSky Networks is on track for US-wide deployment during the second quarter of 2020. Over 200 cell towers are now fully equipped to serve SmartSky IFC, with some missing one final component. During trials, this low-latency ATG service allowed passengers to access high-bandwidth applications, including the video game Fortnite, thanks to its use of 4G LTE and emerging 5G technologies. “Customers have a huge pent-up demand for a fully capable airborne network that provides a phenomenal 10x better experience in the sky,” said SmartSky president Ryan Stone in a statement.

Runway Girl Network | Related Gogo Reveals Partners for 5G Network and Onboard Systems – Aviation Today





Watch out, overhead! Captured by kon_kon_san (via Instagram).

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> Tweet of the Day

Did I hear someone say golden globe? 😍 #beingUnited #GoldenGlobes

Texas⭐️Cheryl in DEN @Cheryl_Searle


Association News

APEX TECH Registration Is Available!

Be a part of the largest technology conversation continually working to advance the passenger experience. Registration is now open for APEX TECH, happening 29–30 January, in Los Angeles. Sign up here.



This role, reporting to the VP - Marketing & Sales Support, will see you developing, maintaining and enhancing the brand image of the company. You will take ownership of developing communications for corporate use and offer input on promotional material and collateral. Click here to view the job board.
> Marketing and Communications Manager - Burrana

The Inflight Entertainment Account Manager has the main responsibility of managing airline accounts and constantly delivering customer service with care and thoughtfulness, representing Touch values. Click here to view the job board.
> Inflight Entertainment Account Manager (Poland) - Touch Inflight Solutions Inc.


> Quote of the Day


“Luck’s a revolving door, you just need to know when it’s your time to walk through.”

Stan Lee


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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