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January 9, 2020



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


International Airlines Group CEO to Retire

Willie Walsh, CEO of International Airlines Group (IAG), has decided to officially retire on June 30. Walsh was named chief executive of British Airways in 2005 and led the merger of the airline with Spain’s Iberia to create IAG in 2011. The multinational holding company owns Aer Lingus along with other budget carriers and is one of the most profitable airline groups in the world. Walsh, 58, will be succeeded by Luis Gallego, the Iberia chief executive who will seek to push through IAG’s $1.11 billion takeover of Air Europa, another Spanish airline.

The Guardian | Related British Airways’ pilots back revised pay offer to end strikes – Financial Times



CES: Gentex Announces Dimmable Windows on Airbus Aircraft, Smart Cabin Lighting Concept & More

Gentex announced at the Consumer Electronics Show this week that its electronically dimmable windows (EDW) will be installed on Airbus aircraft. Airline and fleet details will be announced at Aircraft Interiors Expo in April. Boeing’s 787 Dreamliner aircraft are currently equipped with Gentex’s EDWs, while the 777X will feature the latest-generation EDWs. Gentex also displayed its focused lighting concept, which could be used during meal service, and technology that can identify explosives or disease strains.

APEX Media | Related Boeing’s New 777X to Offer Gentex Dimmable Windows – Gentex



CES: US Government Seeks New Airport Solutions From Tech Community

The TSA has released a statement of work and request for information seeking industry feedback on technologies and processes for self-screening in the TSA Pre-Check areas in airports. “We're interested in how to make things better right away, but also how to keep driving innovation in the long term," said Mara Winn, acting director of the Transportation Security Administration’s Innovation Task Force, yesterday at CES. The government agency is hosting an industry day on February 12 to hear from vendors, and is accepting responses to its request until February 21.

APEX Media | Related The TSA Has Found Everything From Laptops to Bowling Balls Left Behind – Travel + Leisure



All Nippon Airways Boosts Service to Hawaii

ANA’s new Airbus A380 in an orange livery completes the Japanese airline’s “Flying Honu” trifecta. Starting July 1, ANA will operate twice-daily flights between Tokyo Narita and Honolulu, up from 10 times weekly. The double-decker Airbus models can seat 520 passengers, 242 more than the outgoing Boeing 777-300ERs that have been completing the route four times per week. ANA took delivery of its first A380 in 2019.

Flight Global | Related ANA offers foreign tourists cheap flights to Japan's parts unseen – Nikkei



CES: With Google Assistant, American Airlines Can Serve Passengers in 29 Languages

Sometimes, multilingual team members are unavailable to assist passengers in their native languages. American Airlines is looking to circumvent the problem using Google Assistant’s interpreter mode technology to provide real-time translation across 29 languages at its Admirals Club lounges at Los Angeles International Airport. “The science fiction universal translator is now science fact,” said Maya Leibman, American’s chief information officer. She added that the technology will help “break down barriers, provide a worry-free travel experience and make travel more accessible to all.”

Business Traveller | Related Ana Goes Sci-Fi With Translating Devices At Airports – Airline Ratings



United Airlines Tightens Flight Delay Compensation Policy

Passengers on United flights delayed by less than six hours should no longer expect to automatically receive a voucher, according to a new guideline. An internal memo read, “When situations arise, and they warrant compensation outside of this guideline, do the right thing to take care of the customer.” The memo also alluded to functionality within the In-the-Moment Care app that allows tailored compensation to be issued speedily. “This policy empowers our employees to make more personalized service decisions for our customers when a disservice occurs,” a United spokesperson said.

Travel Pulse | Related Cathay Pacific Shares Strategy for Keeping Customers Informed Through Disruptions – APEX Media



India’s MakeMyTrip App Uses Video to Boost Sales

India’s largest online travel agency, an app called MakeMyTrip, has found initial success with its “Trip Ideas” videos showcasing 130 destinations around the world. Launched in December, the videos have been viewed by about 10% of the app’s one million daily users. They are designed to kick-start the travel planning process and give viewers the opportunity to seamlessly book their journey. In the coming months, MakeMyTrip will add personalization, offering videos that tie into a user’s upcoming itinerary. “For a couple, we can show them videos about romantic spas. If it is a family, we can show family activities,” said COO Vipul Prakash.

Phocuswire | Related Ctrip’s Bigger Hand in MakeMyTrip May Speed It Toward Break-Even – Skift





Slow shutter, fast jet. Captured by @soramame_jetlag (via Instagram).

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> Tweet of the Day

New #streaming service #Quibi (QUIck BItes), launching April 6, enables seamless viewing in landscape or portrait thanks to #turnstyle tech #CES2020 #CES @Quibi

Kristina Velan @kristinavelan


Association News

Join APEX in Barcelona for Content Market!

APEX Content Market is the airline industry’s premier content conference that continually brings together airlines, CSPs and diversified distributors offering a range of new and acclaimed content options. As an exclusive community-driven marketplace, the event will attract over 250 in-flight content decision makers from around the globe. Learn more about the event.



The Inflight Entertainment Account Manager has the main responsibility of managing airline accounts and constantly delivering customer service with care and thoughtfulness, representing Touch values. Click here to view the job board.
> Inflight Entertainment Account Manager (Poland) – Touch Inflight Solutions Inc.

The Inflight Entertainment Account Manager has the main responsibility of managing airline accounts and constantly delivering customer service with care and thoughtfulness, representing Touch values. Click here to view the job board.
> Inflight Entertainment Account Manager (Europe / North America) – Touch Inflight Solutions Inc.


> Quote of the Day


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Tim Berners-Lee


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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