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January 10, 2020



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


Boeing Addresses Disparaging Employee Emails

Internal messages provided by Boeing to the FAA in December, as part of the aircraft manufacturer’s commitment to transparency during the 737 MAX investigation, were made public yesterday. The emails suggest a cost-cutting culture and raise questions about how Boeing interacted with the FAA regarding the 737 MAX simulator qualification process. “We are confident that all of Boeing’s MAX simulators are functioning effectively,” Boeing said in a statement. “The qualification activities referenced … occurred early in the service life of these simulators. Since that time … experts have repeatedly tested and qualified the simulators at issue.”

Boeing | Related Boeing employees ridicule 737 MAX, regulators in internal messages – Reuters  



New Intelligence Suggests Missile Took Down Ukrainian Jetliner

Canadian, US and British leaders agree on the high likelihood that an Iranian surface-to-air missile was involved in the Ukraine International Airlines crash that killed 176 people on Tuesday. Four US officials claimed that the airliner could have been mistaken for a threat. The fear of such a miscalculation was one of the main reasons the FAA banned flights over Iraqi, Iranian and some Persian Gulf airspace hours before the crash. US officials are concerned about sending NTSB investigators to Iran because of heightened tensions. Ukrainian investigators who arrived in the region yesterday gained access to the black boxes today.

Travel Weekly | Related Video appears to show missile strike as Canada and UK say they have intel Iran shot down Ukrainian plane – CNN



JFK to Offer Real-Time Translation

Google Assistant’s interpreter mode will offer real-time translation to travelers passing through JFK’s Terminal 4. Agents in the Arrivals Hall and at the post-security help desk can use the technology to assist passengers in 29 languages. “We are delighted to partner with Google to bring the Assistant’s innovative technology to our customers and make their experience more seamless and efficient as they travel through the terminal,” said Roel Huinink, president and CEO of the terminal’s operator, JFKIAT. On January 8, American Airlines announced they would use the technology in their LAX lounges.

Passenger Terminal Today | Related American Airlines offers real-time translation technology in LAX lounges – Business Traveller



DME Launches Online Customs Declaration Service

Travelers entering Russia via Moscow’s Domodedovo Airport (DME) can now declare goods on the airport’s website, instead of filling out a paper form. After completing the e-declaration, the user will receive a reference number to provide to the customs officer at the airport. Other initiatives implemented by DME to improve the travel experience include introducing complimentary baby strollers in August for travelers who checked theirs, and opening a lounge in November for people with reduced mobility.

Domodedovo Airport | Related Use a free baby stroller at Moscow Domodedovo – Travel Daily News



IFE Companies Partner With Tech Startups

Airlines’ multi-supplier strategy is forcing in-flight entertainment (IFE) hardware suppliers to think more holistically and partner with smaller companies. For example, Burrana uses Signal Lamp Entertainment’s ad serving platform for its Paves and Glide IFE systems and Thales partners with duty-free shopping platform Airfree. Panasonic Avionics’ Samir Lad explains how the company offers APIs that allow airlines and third parties to develop their own applications. “We want partners and we want to work with open arms,” he said.

APEX Media | Related Thales Partners With Airfree for Airport-Style Duty-Free Platform – APEX Media



Legal Disposal of Marijuana Now Possible at Chicago Airports

Cannabis amnesty boxes have been installed in Chicago’s O’Hare International and Midway airports. Traveling with the substance is illegal under federal law, which regulates airspace. TSA officers who uncover drugs during security screening must alert law enforcement. The boxes, placed near TSA checkpoints, can help travelers avoid legal trouble. Recreational marijuana was legalized in Illinois on January 1. Las Vegas' McCarran International Airport and Colorado Springs Airport also offer similar cannabis amnesty boxes.

Travel Pulse | Related Forgot about that joint? Las Vegas airport lets people dump pot — USA Today



San Diego Terminal Renovations on Track to Begin Next Year

The new Terminal 1 at San Diego International Airport is expected to have 30 gates, up from 19 in the existing 53-year-old terminal, and expanded seating, restaurants and shops. It promises more security checkpoints as well as a host of energy-efficiency upgrades. A proposed on-airport entry road would remove around 45,000 cars per day from adjacent Harbor Drive. Alternative commuting habits will be encouraged through new infrastructure, and the airport authority will launch an all-electric shuttle fleet that will carry passengers to and from the Old Town Transit Center. San Diego International is the busiest single-runway commercial airport in the US.

Passenger Terminal Today | Related San Diego airport certified carbon-neutral — Business Traveller 





Artdeco Aviation Lockheed Electra 12A Junior. Captured by @dirko321 (via Instagram).

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> Tweet of the Day

. @FCBayern Munich and #QatarAirways joined forces to give local children living with cancer the opportunity to meet the football stars during the club's winter training camp in #Doha.

Qatar Airways @qatarairways


Association News

Are You Ready for APEX TECH?

Learn more about emerging technologies like blockchain, biometrics and connectivity solutions at APEX TECH. Registration is open for the two-day event in Los Angeles, 29-30 January. Book your room today.


Catch Up on APEX Media's Coverage From CES

APEX Media was at the Consumer Electronics Show in Las Vegas this week. Check out our coverage, including the smart tourism panel featuring APEX/IFSA CEO Joe Leader, Delta CEO Ed Bastian's keynote, Hyundai's air taxi, Gentex's dimmable windows and smart cabin lighting concept and more!



The Inflight Entertainment Account Manager has the main responsibility of managing airline accounts and constantly delivering customer service with care and thoughtfulness, representing Touch values. Click here to view the job board.
> Inflight Entertainment Account Manager (Europe / North America) – Touch Inflight Solutions Inc.


> Quote of the Day


“Any fool can know. The point is to understand.”

Albert Einstein


Until next week



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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