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January 13, 2020



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


Photos of Downed Ukrainian Jet Reveal Detonation Points

The Ukrainian government released photos that show the damaged forward fuselage and windshield of the Boeing 737-800 that crashed in Iran last Tuesday, including warhead fragmentation punctures. The photos come after Iranian authorities reversed their stance and admitted that the plane was brought down by an inadvertent missile strike. “We had no intentions of hiding the truth. We’ve released information that we believed in and we’re sorry for the confusion,” said Iran’s Civil Aviation Organisation in an apology statement.

FlightGlobal | Related Iran Warns Protesters as It Grapples With Unrest Over Plane Crash — Wall Street Journal  



Southwest Facing Hefty Fine for Misreporting Weight

The FAA has concluded that Southwest Airlines flew dozens of planes with incorrect weight and balance information. In total, 44 planes flew more than 21,000 flights between May 1 and August 9, 2018, with erroneous recorded starting weights. This data helps determine fuel amounts and cargo placement, among other things. While the FAA has imposed a $3.92-million fine, Southwest has 30 days to respond and negotiate. Southwest spokesperson Brian Parrish blamed the errors on data processing issues that occurred when Southwest was switching computer systems in the spring of 2018.

TravelPulse | Related FAA proposes $3.9M fine against Southwest for bad weight, balance data on 21,000 flights — USA Today



Aerkomm Enters Liquidity Contract

Aerkomm, which operates through its wholly owned subsidiary, Aircom Pacific, has entered into a liquidity contract with Paris-based Invest Securities relating to Aerkomm shares amounting to $222,677. In December 2018, Aircom Pacific announced that following certification, its AERKOMM®K++ in-flight entertainment and connectivity system would become available for installation on Airbus Corporate Jets as well as Airbus' commercial aircraft equivalents. In March 2019, the company announced that Austrian business aviation operator MJet would install the AERKOMM®K++ solution on board its Airbus ACJ319 aircraft.

Aerkomm | Related Aircom Pacific signs firm agreement with Airbus for IFEC – GetConnected



Vistara Switches to All-Economy Layout on New Airbus Jets

Ten of the 50 A320 family aircraft Vistara has on order will be configured in an all-economy-class layout. Each aircraft will feature 180 seats versus Vistara’s usual 164-seat, three-class cabin layout. The all-economy-class aircraft will operate between cities where there is less demand for premium-class seating. “Service delivered across our fleet will be full-service, regardless of the configuration,” a spokesperson for the airline said.

Business Standard | Related Vistara turns five – Business Traveller



In-Flight Advertising Glossary Aims to Help Communication

Confusion over jargon and acronyms is so prevalent in the in-flight entertainment industry that APEX’s Airline Advertising and Ancillary Revenue Committee (ARC) issued a glossary of more than 300 terms to set the definitions straight. With the glossary, the committee is hoping to reduce the time it takes for airlines, suppliers, agencies and advertisers to understand one another. ARC will provide an update on its progress at APEX TECH later this month. Click below to register.  

APEX Media | Related Register for APEX TECH



UK Study Reveals Disabled Travelers Feel Deprived of Dignity

A survey conducted by the Research Institute for Disabled Consumers (RiDC) for Which? magazine found that, in the past two years, 46% of passengers with reduced mobility felt unable to travel by air. The special assistance service at Heathrow was deemed the worst of all UK airports featured in the survey. Which? believes more needs to be done to ensure better communication between airline, airport and special assistance staff and recommends the provision of extra training to make sure all passengers are cared for in a dignified manner.

Passenger Terminal Today | Related British Airways Joins UK Government’s Travel Inclusivity Campaign – APEX Media



Flybe Reportedly on Brink of Bankruptcy

Sky News reported today that British airline Flybe was “locked in survival talks” over the weekend and is seeking to secure additional funds to “stave off collapse”. The news comes less than one year after a consortium led by Virgin Atlantic and Stobart Group agreed to purchase the carrier, promising to invest up to $130 million into the airline, and only a few months after plans were confirmed to rebrand Flybe as Virgin Connect. The regional carrier, which operates around 75 aircraft, continues to provide service, tweeting that it won’t “comment on rumor or speculation.”

Business Traveller | Related Regional airline Flybe in frantic bid to stave off collapse — Sky News





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> Tweet of the Day

With about 14.7 million passengers in 2019, Austrian Airlines succeeded in setting a third passenger record in a row surpassing the previous all-time high of 2018 by 5.1 percent. Capacity utilization equaled 80.8 percent, an increase of 1.6 percentage points and a new record too.

Austrian Airlines @_austrian


Association News

APEX Content Market Delegate Registration is Now Open!

APEX Content Market is the only global industry event specifically focused on bringing together in-flight entertainment content buyers and leading worldwide content distributors. Secure your spot for the two-and-a-half day show, happening in Barcelona 27-29 April, by registering today.


Catch Up on APEX Media's Coverage From CES

APEX Media was at the Consumer Electronics Show in Las Vegas this week. Check out our coverage, including the smart tourism panel featuring APEX/IFSA CEO Joe Leader, Delta CEO Ed Bastian's keynote, Hyundai's air taxi, Gentex's dimmable windows and smart cabin lighting concept and more!



The Inflight Entertainment Account Manager has the main responsibility of managing airline accounts and constantly delivering customer service with care and thoughtfulness, representing Touch values. Click here to view the job board.
> Inflight Entertainment Account Manager (Europe / North America) – Touch Inflight Solutions Inc.


> Quote of the Day


“We all have ability. The difference is how we use it.”

Stevie Wonder


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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