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January 15, 2020



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


Delta Aircraft Dumps Jet Fuel Over LA During Emergency Landing

The FAA is investigating after a Delta aircraft bound for Shanghai dumped jet fuel on nearby schools as it returned to Los Angeles International Airport (LAX) shortly after takeoff due to an engine issue. Fire crews treated 60 people across five elementary schools and one high school, but none were hospitalized. “The aircraft landed safely after a release of fuel, which was required as part of normal procedure to reach a safe landing weight,” Delta said. On Twitter, the FAA stated that fuel dumping procedures “call for fuel to be dumped over designated unpopulated areas, typically at higher altitudes so the fuel atomizes and disperses before it hits the ground.”

CNN | Related Why do planes dump fuel? ­– Business Insider



Put Your Best Face Forward With Biometric Registration at APEX TECH

Airlines and airports are increasingly introducing biometrics for better efficiency and security, from check-in to boarding. Building on this momentum, APEX is bringing facial recognition technology to APEX TECH, January 29–30, in Los Angeles. "APEX TECH brings industry executives together for discussion and presentations of thought-leading solutions that help form their future strategies. SITA is honored for the opportunity to enable attendees to get a first-hand experience of SITA Smart Path," said Sherry Stein, senior manager of Projects and Innovation at SITA, who will speak at the event. Click below to register.  

APEX Media | Related Register for APEX TECH



[PHOTOS] Air France Unveils New Boeing 777 Interiors, Orly Lounge

The first of 10 Boeing 777-300ERs retrofitted with a new cabin interior has entered service with Air France. The aircraft features 14 business-class seats in a 1-2-1 configuration, 28 seats in premium economy and 430 seats in economy. Air France plans to have completed the retrofit across all 10 of the type, which mainly serve destinations in the Caribbean and Indian Ocean, by December 2020, marking a total investment of approximately $135 million. Air France has also opened a new lounge at Paris Orly Airport’s Terminal 3, including a reserved area for the airline’s most prestigious customers.




Connect Airways and UK Government Agree on Flybe Rescue Deal

Flybe owner Connect Airways has reached an agreement with the UK government that will see the carrier continue to operate as normal. While details have not been released, Business Traveller reported that Connect Airways will inject further cash while the government reviews Air Passenger Duty (APD), which Flybe says disproportionately affects its customers. It was also reported that the government is to allow Flybe to defer some of its outstanding APD payments. British Airways has reportedly complained to the EU that Flybe’s rescue breaches state aid rules. 

Business Traveller | Related British Airways owner files complaint over Flybe bailout ­– The Guardian



Aer Lingus Debuts New Cabin Crew Uniform

Following two years of development, Aer Lingus has revealed its new Louise Kennedy-designed cabin crew uniform, which includes trousers for female staff for the first time. Featuring 25 garments in “Kenmare Green” and “Midnight” navy, Kennedy describes the uniform as a “stylish capsule collection.” Alongside trouser and dress options for female crew, there are also new jacket and coat designs for male crew alongside easy-care shirts and blouses. Set to take to the skies from February 10, the new uniform marks the final step in a 12-month rebranding process for Aer Lingus. | Related Aer Lingus uniforms: the ever-changing face of airline fashion ­– Irish Times



Las Vegas Airport Tests Self-Driving Cars

McCarran International Airport (LAS) is testing self-driving vehicles provided by Aptiv, which currently serves over 3,400 destinations within Las Vegas, including restaurants, hotels and other high-traffic locations. The aim is to alleviate traffic and limit the amount of vehicles arriving and departing from the airport. President of Aptiv Autonomous Mobility, Karl Iagnemma, said, “Data has shown that a significant portion of ride-hailing demand comes from passengers traveling to and from airports. We look forward to working with [LAS] to demonstrate that self-driving cars can improve their customers’ mobility experience.”    

International Airport Review | Related Driverless air taxis will come before self-driving cars, says Uber Air partner – The Telegraph



ExpressJet Opts for Sky-Tiles Carpet on ERJ145s

SkyPaxxx Interior Repairs has become the exclusive provider of aircraft carpet for ExpressJet Airlines’ ERJ145 fleet. Matthew Parsons, manager, Corporate Communications, ExpressJet, said, “The [modular Sky-Tiles solution] will contribute significantly to the updated aesthetic and overall comfort on board for our passengers.” As a 100% recyclable carpet manufactured in a climate-neutral factory as part of a closed-loop process, SkyPaxxx believes that using Sky-Tiles will also improve ExpressJet’s sustainability profile.   

PR Newswire | Related New United x Carhartt Uniforms Hit the "Runway" Right on Time for Winter – United





Mount Erciyes. Captured by @flywitherkin (via Instagram).

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!


> Tweet of the Day

Lettuce celebrate our newest partnership with @EvergreensSalad , a made-to-order, fast-casual PNW restaurant known for its focus on seasonal and locally sourced ingredients. You can enjoy the delicious & nutritious Beets So Fly Salad on board this winter!

Alaska Airlines AlaskaAir


Association News

Don’t Miss the IFSA Regional Event on 20 January!

APEX members are invited to join industry colleagues at IFSA’s Winter Regional Event in San Francisco. This informal event aims to help build relationships while providing a platform to learn more about how IFSA can benefit you and your business. Register now.



The Inflight Entertainment Account Manager has the main responsibility of managing airline accounts and constantly delivering customer service with care and thoughtfulness, representing Touch values. Click here to view the job board.
> Inflight Entertainment Account Manager (Europe / North America) – Touch Inflight Solutions Inc.


> Quote of the Day


"Trees that are slow to grow bear the best fruit."



Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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