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January 17, 2020



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


Delta Launches Virtual Queuing

Delta announced yesterday that it will begin offering virtual queuing via the Fly Delta app this week. The feature, which Delta CEO Ed Bastian introduced during his keynote at the Consumer Electronics Show last week, will notify users when their seat is boarding so that they can relax at nearby establishments in the interim. Delta vice-president Rhonda Crawford said this feature will help reduce the stress that comes with customers crowding the gate. This is the latest step in the Fly Delta app’s transformation into a digital concierge, which already includes integrating real-time TSA wait times in specific cities, offering pre-selected meals and launching international automatic check-in.

Delta | Related Delta CEO Announces Digital Concierge, Deepened Ties With Lyft and More During CES 2020 Keynote — APEX Media



CES 2020: Three Startups Show Untapped Potential for the Passenger Experience

At last week’s Consumer Electronics Show, APEX Media was on the hunt for companies with aerial aspirations. CEA’s LiFi-Multicell doesn’t interfere with other aircraft systems, like Wi-Fi can, and solves the issue of overlapping zones. ClimateSeed offers a digital platform where airlines can take climate action via a variety of certified projects. OrCam integrates artificial intelligence into discrete wearable assistive technology, which is especially useful for travelers with disabilities.

APEX Media | Related APEX CEO and Other Travel Tech Experts Share Their Visions for Smart Tourism of the Future at CES 2020 – APEX Media



Pakistan International Airlines Selects New IFE System

The eight Boeing 777 aircraft that form part of Pakistan International Airlines’ fleet will be outfitted with new in-flight entertainment systems at a cost of $9.8 million, courtesy of Avionics Solutions. The absence of functioning IFE made it difficult for the airline to compete with other carriers in the long-haul market. In 2016, the airline awarded the IFE contract to Panasonic, but the deal fell through due to monetary challenges.

Global Village Space | Related A Domestic Firm Will Develop IFE System For The PIA — Parhlo



Committee Recommends No Major Changes to FAA Aircraft Certification Process

The committee appointed by US Transportation Secretary Elaine Chao, in the aftermath of the second Boeing 737 MAX crash last year, found that the system in use by the FAA to certify new passenger planes is “safe and effective.” The committee’s report, released Thursday, mentioned that the FAA and aircraft manufacturers must work together to ensure that employees designated to make inspections aren't put under "undue pressure." Furthermore, the FAA’s decision to certify the MAX as an update to previous generation 737s, rather than a new type of aircraft, didn’t affect its safety, according to the report.

Travel Pulse | Related Government panel: FAA process that approved Boeing 737 Max is ‘rigorous, robust’ — Chicago Tribune



UK’s Aviation Authority Introduces New Cybersecurity Program

The UK’s Civil Aviation Authority (CAA) unveiled its new Assure cybersecurity scheme, enabling the aviation industry – including airlines, airports and air navigation service providers – to manage cybersecurity risks without compromising aviation safety, security or resilience, and to support the UK government’s National Cybersecurity Strategy. The program was developed in partnership with CREST, a not-for-profit accreditation and certification body for the technical security industry. To become an accredited Assure cyber supplier, an organization must have CREST membership in one of its core disciplines and submit an application for Assure accreditation for review by CREST and the CAA.

Passenger Terminal Today | Related Copa Airlines Partners With Radware to Prevent Cybersecurity Attacks — APEX Media



Etihad Sets Zero Net Carbon Emissions Target

Through a mix of internal initiatives, collaboration with industry partners and adoption of a comprehensive program of carbon offsets, Etihad Airways aims to halve its 2019 emission levels by 2035 and achieve zero net carbon emissions by 2050. CEO Tony Douglas referenced specific initiatives ranging from “optimized fuel management to sustainable financing practices.” The announcement came as part of Abu Dhabi Sustainability Week. Other airlines that have made carbon neutrality vows include easyJet, jetBlue and British Airways.

Etihad | Related Budget airline EasyJet vows to operate net-zero carbon flights — Global News



British Airways’ O’Hare Lounge Refresh Coming This Spring

The British Airways First and Club lounges at Chicago O’Hare International Airport will receive new décor, flooring and furnishings by spring of this year. More charging ports built into new marble tables and specially crafted chairs are also set to be integrated. “We’ve recently refurbished nine lounges across the network, and we’re looking forward to refurbishing more in 2020,” said Carolina Martinoli, British Airways’ director of Brand and Customer Experience. Lounge improvements are also in the works in Edinburgh and Berlin.

PAX International | Related BRITISH AIRWAYS ANNOUNCES ITS 20 NEW YEAR RESOLUTIONS FOR 2020 — British Airways





It's just an airplane...with a hat! Captured by aviation_sva (via Instagram).

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> Tweet of the Day

Thanks to #AirGreenland for its renewed confidence in the A330 Family with an MoU for one #A330-800 - an aircraft that will efficiently serve the needs of the community by linking Greenland and Copenhagen.

Airbus PRESS @AirbusPRESS


Association News

Hear Key Perspectives on Ancillary Revenue at APEX TECH!

APEX TECH is excited to host a thought leadership session titled “The Power of Ancillary Revenue: Advertising and Auxiliary Revenue” on Thursday 30 January. Join as the APEX Advertising Delivery Working Group and the APEX Airline Advertising and Ancillary Revenue Committee discuss a new approach to in-flight advertising delivery.


> Quote of the Day


"A good upbringing means not that you won't spill sauce on the tablecloth, but that you won't notice it when someone else does."

Anton Chekhov


Until next week



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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