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January 23, 2020



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


[PHOTOS] Air France Launches Short-Haul Business Class

Air France will become the only airline to offer business class on domestic flights within France when it is introduced on February 4. The service will also be offered on short-haul flights connecting France to international destinations. The airline’s business-class customers can take advantage of network lounges, SkyPriority check-in and increased baggage allowance. The carrier is also in the midst of implementing its in-flight Wi-Fi and entertainment offering, Air France Connect, across its entire fleet. While IFE options are offered for free, browsing capabilities depend on the type of Wi-Fi pass purchased.

Aviation 24 | Related Air France boosting flights from Paris to Croatia in 2020 — Croatia Week



2020 Crystal Cabin Award Shortlist Announced

Submissions for the Crystal Cabin Awards have risen for the seventh year running, with the 2020 shortlist comprising a record 105 entries from 21 countries. Many focus on aircraft seating and, in particular, flexible solutions for economy-class passengers. For example, the Space for All (SFA) concept submitted by design student Sahngseok Lee with Adient Aerospace uses the space between the bulkhead seats and bulkhead wall to create an “extended flat surface to use as a lounge seat or, with all three deployed, a common space for children and adults,” while Heinkel Group’s Flex Lounge concept allows the first two rows of seats in economy class to face one another.

APEX Media | Related [VIDEO] Celebrating 2019’s Crystal Cabin Award Winners – APEX Media



US Government Could Ban Non-Canine Emotional Support Animals

The US Department of Transportation has proposed to change the definition of what constitutes a service animal, potentially barring various species from accompanying passengers on board as emotional support animals. If approved, only trained dogs would be allowed to fly with persons with physical disabilities or those requiring psychiatric support. The authority has established a 60-day public comment period prior to rendering a decision.

Travel Pulse | Related [PHOTOS] From Alligators to Pigs, Airport Therapy Animals Make Travelers Smile — APEX Media



Etihad Airways Takes Delivery Of Eco-Pioneering Dreamliner

The “Etihad Greenliner,” a new Boeing 787 Dreamliner first unveiled at the Dubai International Air Show, has now been delivered to the airline. The aircraft will be used for research during flights to find ways to reduce the carbon footprint of every journey, experimenting with reduced flight times and the use of lightweight materials on board. When the Greenliner landed in Abu Dhabi, it used a different descent method that causes less fuel burn and emissions.

Gulf News | Related Etihad Greenliner 787 to champion Boeing eco-partnership – Flight Global



Air New Zealand Turns to AI to Make Ops More Efficient

In an effort to improve aircraft turn times and on-time performance, Air New Zealand is testing AI-equipped cameras that will capture key aircraft turnaround activities and help predict future operational needs. The software, Assaia Apron AI, offers a bird’s eye view of the turn process of each aircraft and generates timestamps, predictions and alerts that allow operational teams to proactively make improvements. “It is often the potential issues that we resolve ahead of time that are key,” said the airline’s program manager for operational performance Marianita Willis.

Scoop | Related Gatwick Airport welcomes AI technology to its apron — International Airport Review



Germ-Killing Robot May Combat Coronavirus at US Airports

Dimer, the manufacturer of GermFalcon, is offering its services at no expense to airlines at airports currently screening travelers for the coronavirus. Los Angeles, San Francisco, and John F. Kennedy international airports will benefit from the germ robot’s strategically placed ultraviolet-C lamps designed to quickly and safely disinfect interior aircraft surfaces. Authorities in Wuhan, China, the virus’ epicenter, have closed the local airport and locked down all public transportation in an attempt to fend off the virus.

Business Wire | Related Wuhan Quarantined - Airport And Other Transport Closed — Simple Flying



Volaris Expects Messaging to Reduce Customer Service Costs by 83%

Mexican airline Volaris anticipates that its move toward using messaging for customer service inquiries will result in an 83 percent reduction in cost per resolution, according to a report by Conversocial, which counts Volaris as a customer. “In many cases, we’re seeing that [low-cost carriers] are faster to adopt these systems and offer a deeper level of support,” said Ido Bornstein Ha-Cohen, CEO of Conversocial, who also suggested messaging can help airlines boost ancillary revenue.

APEX Media | Related KLM’s Family Updates Service Tells Those at Home “WhatsApp” — APEX Media





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Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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