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January 29, 2020



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


Airlines Cancel Flights to China to Limit Spread of Coronavirus

With the Chinese coronavirus now having claimed over 130 lives, US airlines are beginning to modify their flight schedules. American Airlines will suspend flights from Los Angeles to Shanghai and Beijing from February 9 through March 27. Yesterday, United announced it would cut 24 flights between the US and China during the first week of February. Delta remains the only domestic airline with nonstop flights to China that has not adjusted its schedule. Globally, Finnair, Cathay Pacific and Jetstar Asia are reducing the number of flights to China while British Airways, Lion Air and Seoul Air have canceled them entirely. 

USA Today | Related No hot meals, blankets, magazines as airlines step up fight on virus — Reuters



Premiere Digital Acquires CMI Media Management

Premiere Digital has augmented its ability to offer end-to-end media solutions by acquiring in-flight entertainment provider CMI Media Management. Launched in 2008, Premiere Digital creates media supply chain and content monetization platforms. Haitham Wahab, CEO of CMI, said "PDS's capabilities, especially in the areas of digital streaming and delivery, will considerably strengthen CMI's position as IFE continues to grow and technological innovation gains pace."

PR Newswire | Related What Does the Future Look Like for CSPs? — APEX Media



Heathrow Names Accessibility Group Co-Chairs, Sets Investment Agenda

Disability campaigner Helen Dolphin and equality and inclusion regulator Keith Richards have been named co-chairs of the Heathrow Access Advisory Group. The committee will oversee nearly $40-million worth of investment in new equipment, resources and technology including a system called NaviLens, which will allow blind travelers to independently navigate the airport. “This is a really exciting time to be working with Heathrow Airport as it embarks on another decade of investment for passengers,” Dolphin said.

Breaking Travel News | Related Upward Mobility: Self-Driving Wheelchairs at Tokyo’s Narita Airport — APEX Media



Additional Funding for South African Airways Comes at Critical Time

South Africa’s flag carrier has secured additional funding following talks between the airline, the South African government and financial institutions. The airline, which was placed in a form of bankruptcy protection in December, will receive a total of $240 million that will go toward the next phase of its rescue plan and ensure a stable future for the company. SAA added that passengers and travel agencies can continue to book tickets “with confidence” after a period of flight consolidations last week.

Buying Business Travel | Related South African Airways Receives $240 Million Rescue Package — Simple Flying



China’s Largest Travel Agency Up Against Pressure From Google

Google is the single company associated with potentially forcing a structural change on online travel agencies, according to Xing Xiong, executive vice-president of Group, which owns Skyscanner. “Google is a big threat…Look at what is happening in North America,” Xing said. “When we meet with the Skyscanner team, they are under the same threat. Google is not as dominant in Europe yet, so they’re in a little better positioning.” Xing singled out Google’s one-stop-shop capability as what consumers want and what other other companies should build up to combat Google.

APEX Media | Related Intrepid Partners With Ctrip to Popularize Green Trips in China — Skift



Eurowings on Board With Spafax Profile

Spafax Profile, the content agency’s entertainment personalization platform, is now available to passengers flying with Eurowings. The software allows travelers to preview their in-flight entertainment options ahead of their flight, receive content recommendations via email or social media, get information about the internet service on board and find answers to FAQs. Spafax Profile’s fully digitized solution grants Eurowings the opportunity to cease printing their entertainment guide, which saves money and weight on board. The system-agnostic platform has been adopted by three other Lufthansa Group airlines.

Spafax | Related Spafax Profile Extends the In-Flight Experience to Airport Lounges — APEX Media



Qatar’s New Singapore Lounge Enters Soft Open Phase

Qatar Airways is accepting guests at its Premium Lounge in Changi Singapore Airport, where business- and first-class passengers of Qatar and Oneworld member airlines can get a feel for the space ahead of the official opening on February 14. Qatar Airways likens its Premium Lounges to boutique hotels. The lounge will enforce a strict smart dress code and features an à la carte dining room, self-serve food options, a tended bar, a business center and shower suites. Opening hours cater to the airline’s three daily Singapore–Doha flights.

Executive Traveller | Related Qatar Airways to extend its London Heathrow lounge — Executive Traveler





Power through this #WingletWednesday! Captured aboard an easyJet Airbus A320 by @archipilot69 (via Instagram).

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!


> Tweet of the Day

#OTDIH (1973) Emily Howell Warner becomes the first woman employed as a pilot for a scheduled commercial airline (Frontier Airlines) #avgeek #aviation #history #leanin

FlightPath3D @FlightPath3D


Association News

Have You Read the Latest Issue of APEX Experience Magazine?

APEX Experience magazine is the official magazine of the airline passenger experience industry! In addition to profiling C-Level executives and decision makers, each issue delves into cabin interior innovations, disruptive IFEC and operations technologies, and the rising service standards that continue to shape the rapidly growing passenger experience market. Read the latest issue.


> Quote of the Day


“Be thankful for what you have; you’ll end up having more. If you concentrate on what you don’t have, you will never, ever have enough.”

Oprah Winfrey


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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