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January 30, 2020



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


5G Technology Promises Improvements to In-Flight Wi-Fi

During APEX TECH, in-flight connectivity providers Gogo and SmartSky Networks shared their excitement about the benefits of 5G technology. Both are incorporating 5G into their new air-to-ground (ATG) networks. Dana Kirchmar, SmartSky Networks’ vice-president, Product Management, explained, “We’ll have 27,000 beams across the United States, with one beam for every aircraft.” Sanjeev Nagpal, business aviation director, product management, Gogo, said, “5G will deliver an enhanced mobile broadband and user experience. It will also enable streaming, gaming, HD calling, with enough capacity, coverage and low latency.”

APEX Media | Related SmartSky Enters Final Phase of Next-Gen ATG Network – APEX Media



JAL Focuses on Technology as Tokyo 2020 Olympics Approach

Japan Airlines is refreshing its end-to-end travel experience ahead of an influx of tourists for this summer’s Olympics in Tokyo. Speaking at the APEX TECH conference this week, JAL’s VP Global Marketing, and APEX board member, Akira Mitsumasu, explained how more and improved kiosks should reduce wait time at check-in. Later this year, the carrier expects to implement the One ID biometric-based identity management concept, supported by IATA.

APEX Media | Related Japanese Airlines Ramp Up Routes and Service Strategies Ahead of Summer Olympics – APEX Media



2020 Regional Passenger Choice Awards for the Americas Announced at APEX TECH

Winners of the 2020 APEX Regional Passenger Choice Awards (PCAs) for North America and South America were announced at APEX TECH yesterday. Among the winners were Southwest Airlines, which won two awards, for best cabin service and best Wi-Fi, and LATAM, which also won two awards, for best cabin service and best entertainment. 

APEX Media | Related [PHOTOS] Regional Passenger Choice Award Winners for South America Announced at APEX TECH — APEX Media



Asian Airlines Scale Down In-Flight Service to Stem Coronavirus Outbreak

Some Asian airlines are reducing in-flight services on certain short-haul routes in order to limit the spread of germs as the region contends with the coronavirus outbreak. China Airlines has replaced tablecloths, napkins and head pads with disposable alternatives. Cathay Pacific is servicing a hot snack in economy rather than a tray service, and serving business-class courses all at once.

APEX Media | Related Coronavirus outbreak: Delta cuts China flights through April 30, joining American, United — USA Today



737 MAX Grounding Cost Rises to $18B, Boeing Reports

Yesterday, Boeing reported a net loss in 2019 of $636 million, the first posted loss for the company since 1997. The estimated total cost associated with the grounding of the 737 MAX aircraft has risen to $18 billion, including $8.3 billion in expense payments doled out to MAX customers in 2019. CEO David Calhoun expressed confidence that the MAX will recover with the flying public as appreciation for the recertified aircraft spreads among pilots. The softening demand for widebody jets as a result of the US-China trade war also affected Boeing’s financial outlook. It now plans to cut the production rate of the 787 Dreamliner to 10 per month in early 2021.

Travel Weekly | Related New Boeing 777X Completes Successful First Flight — Boeing



Allergic Reactions Cause Delta to Shelve Purple Uniforms

Delta Air Lines will redesign its Passport Plum uniforms after a class-action lawsuit was filed against uniform maker Lands’ End. Thousands of workers  replaced the uniforms with their own black-and-white attire, claiming that the chemical additives and finishes used to make the uniforms waterproof, wrinkle- and stain-resistant, anti-static and high-stretch caused rashes and other skin reactions. The uniform revamp, expected to be completed by the end of 2021, will be assisted by medical and scientific experts and is expected to cost millions.

Atlanta Journal Constitution | Related More Delta employees sue Lands’ End, claiming new uniforms made them sick — Atlanta Journal Constitution



[PHOTOS] Spa in the Clouds? Sky’s the Limit With Modular Cabin Concept

Dubai Aviation Engineering Projects’ Retractable Aircraft Cabin concept is a system of modular configurations that can transform part of a commercial jet into a spa, a wine bar or an arcade. The goal is to demonstrate how airlines could rapidly create cabins-on-demand for entertainment and business while the aircraft is on the ground.

Executive Traveller | Related Emirates Plans To Change The Airbus A380’s Bar Again — Simple Flying





Approaching the tail-end of the week! The MD-80's T-tail was captured by @captain.cooper.s80 (via Instagram).

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!


> Tweet of the Day

At the very first all women’s panel at #APEXTech 2020, @juleslichty, Nancy Walker and Rebecca Wetzel spoke to @MaryBKirby about Advancing the Industry through IFC. #PanasonicAvionics #PaxEx

Panasonic Avionics @PanasonicAero


Association News

Test Your Multimedia Knowledge With the Content Market Quiz!

In just a few months, APEX Content Market will head to Barcelona, bringing back a crowd favorite: The Content Market Quiz! It’s never too early to start gathering the most savvy trivia members for this unforgettable night of networking and fun. Will you and your crew take home the coveted trophy? Find out at Content Market, happening 27-29 April. Registration is open now.


> Quote of the Day


“There is too much world, so it's better to concentrate on particulars, rather than the whole.”

Olga Tokarczuk


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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