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February 11, 2020



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


Air Italy Announces Liquidation Following Shareholders’ Meeting

Air Italy announced today that it will cease all operations and enter liquidation. Its flights will be operated by other carriers until February 25. Passengers due to fly before this date and return afterward can keep their outbound flight, or apply for a refund of any unused flight segments. All flights after February 26 will be refunded upon request. Qatar Airways, a minority stakeholder in Air Italy, stated that it has been fully committed to the company and was “ready once again to play its part in supporting the growth of the airline” had other shareholders shared the same sentiment.

Air Italy | Related Qatar Airways Statement On Air Italy — Qatar Airways



Thales IFE Secures New Agreement for Sichuan Airlines

Sichuan Airlines’ upcoming fleet of 10 Airbus A350 aircraft will enter service in the fourth quarter of 2021, equipped with the Thales CORE IFE system. In the two-class cabin configuration, business-class displays will measure 17 inches while economy-class screens will measure 12 inches. Passengers will enjoy an updated user interface and a variety of television series, films, music and games. The airline’s current A350 aircraft are equipped with Thales’ AVANT system.

Inflight Online | Related Boeing and Thales race to adopt AI, but say it won't kill jobs — Nikkei Asian Review



Airline Profits Not Reflected in Flight Attendants’ Earnings

Speaking to the Associated Press, Association of Flight Attendants president Sara Nelson said many airline employees struggle to get by, even as corporate losses turned to soaring profits over the last 10 years. Nelson specified that, while airline stock buybacks have increased, labor investment has not rebounded. She also lamented the cutbacks on staffing to the tune of 25–50% on domestic flights. When asked about a potential airline strike, Nelson implied that workers are close to a breaking point during which a lack of access to the right to strike won’t “stop workers from standing up.”

ABC News | Related How I Get It Done: Flight-Attendant Union President Sara Nelson — The Cut



[PHOTOS] Airbus Reveals Blended Wing Aircraft Model

MAVERIC (Model Aircraft for Validation and Experimentation of Robust Innovative Controls) is a small-scale remote-control aircraft that Airbus revealed today in Singapore. The blended wing body design has the potential to reduce fuel consumption by as much as 20% compared to current single-aisle aircraft. It also paves the way for the development of new propulsion systems and cabin design. Jean-Brice Dumont, EVP Engineering, Airbus, mentioned that there is “no specific time line for entry into service.” The AirbusUpNext research program is also working on hybrid-electric propulsion and autonomous taxi takeoff and landing.

Airbus | Related E-Fan X has its aerodynamic design put to the test — Aerospace Manufacturing



Amadeus Testing Digital Travel Concierge Feasy

Amadeus has developed a digital concierge that prompts passengers to plan for their absence before they go. Currently in beta, Feasy – short for “freaking easy travel” – operates on Amadeus’ Ambient Services, a B2B platform that powers data services. “The idea is for services to be pushed to, not pulled by, travelers by leveraging existing touchpoints on messaging platforms, thereby avoiding the hassle of having them download and update applications,” said Steve Kopp, head of Amadeus’ Horizon 3 team.

APEX Media | Related ATPCO Announces Retailing Agreements With Sabre and Amadeus – APEX Media



OTG Hospitality Group Will Operate Starbucks Airport Cafes

Starbucks has announced a new partnership with OTG, replacing HMSHost after its exclusivity agreement to operate the coffee company’s airport locations ended. OTG plans to bring its stable of technology, including mobile ordering and payment, to the collaboration. Its restaurants also make use of iPads that allow customers to order and pay for items at their own pace without having to wait in a line. Furthermore, delivery throughout terminals will allow travelers to have coffee handed to them just as they board or arrive.

Skift | Related Jacksonville debut for Southern Grounds — Passenger Terminal Today



Air Canada’s Second Signature Lounge to Open Next Month in Vancouver

Areas for dining, relaxing and working will be offered to users of Air Canada’s Signature Suite Lounge at Vancouver International Airport when it opens in mid-March. The space will be a showcase of local materials and artwork. Award-winning Vancouver chef David Hawksworth will lead catering in the air, and on the ground, where the à la carte dining room menu will be focused on locally sourced ingredients. The lounge will be accessible only to business-class passengers traveling on a paid ticket for an intercontinental flight. Travelers with business-class tickets obtained using frequent flyer miles may only access the Maple Leaf Lounge.

Executive Traveller | Related New Air Canada Lounge Has The World’s Best Business-Class Dining Experience — One Mile At A Time





Celebrating #TailTuesday with Cathay Pacific. Captured at Christchurch International Airport by @perspective.aviation (via Instagram).

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!


> Tweet of the Day

Happy 20th birthday to us! Everyone’s been doing #2000vs2020 pictures, so here’s some of ours. #JetBlue20

JetBlue Airways @JetBlue


Association News

Put Your Passengers First at APEX Content Market!

In-flight entertainment options are becoming increasingly important to airline passengers. At APEX Content Market, airlines and content service providers meet to help satisfy the needs of the passenger. Attend Content Market in Barcelona, 27-29 April, to experience the industry’s most comprehensive in-flight content conference. Learn more.


> Quote of the Day


“Rules are invented for lazy people who don't want to think for themselves.”

Mary Quant


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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