No Images? Open in Browser

February 19, 2020



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


Vistara on Track to Become First Indian Airline With Wi-Fi

Panasonic Avionics announced an agreement with Indian company Nelco, making it the first satellite communications company to be licensed to provide connectivity to aircraft operating within India. The service is expected to launch on Vistara in early 2020. During APEX EXPO in September, Panasonic Avionics named Vistara as the launch customer of its games product and 3-D in-flight maps platform.

Panasonic Avionics | Related Uncharted Airspace: How Lucrative Will India Be for In-Flight Wi-Fi Providers? — APEX Media



Schott Reveals Touch-Controlled Reading Light

Schott’s new Jade Reading Light allows passengers to adjust the position and brightness of their personal reading light using touch. Ben Rowan, director of PriestmanGoode, who led the project, explained, “With the Jade light, we wanted to design something that would mirror the touchscreen usability that passengers are familiar with from using smartphones.” The light can also be connected to the aircraft’s cabin management system, meaning the crew can automatically set the lighting back to its default setting.

APEX Media | Related Aegean Airlines Unveils New Brand Identity Designed by PriestmanGoode — APEX Media



Debris Found in Fuel Tanks of Stored 737 MAX Aircraft

While deemed unacceptable by Boeing, the manufacturer does not predict that debris in the fuel tanks of new 737 MAX aircraft would delay the jet’s return to service. The grounded jets, currently in storage waiting to be delivered, were undergoing maintenance when foreign object debris was discovered inside the wing fuel tanks. Boeing believes the 737 MAX, which has been grounded since March of last year, could reenter service by the middle of this year. The FAA suggested that a certification flight was coming soon but has not released an official timeline.

BBC | Related Still no date for 737 Max return — Buying Business Travel



Qatar Airways Now Owns a Quarter of IAG

With a $600-million investment in International Airlines Group, Qatar Airways upped its stake in the British Airways owner from 21.4% to 25.1%. The move comes less than a month after International Airlines Group removed a cap on non-European Union investment that was imposed as part of Brexit preparations. Qatar CEO Akbar Al Baker stated that the decision to increase shareholding was based on a “highly successful” return to date along with faith in IAG’s strategy. Qatar first invested in IAG in 2015, buying 9.99% of the company.

Skift | Related Qatar Airways swoops for RwandAir stake and eyes bigger LATAM holding — Reuters



Collinson Launches Alliance to Streamline In-Airport Services

Travel loyalty specialist Collinson has launched the Collinson Airport Alliance to help airport operators and in-airport businesses solve traveler pain points caused by disconnected offerings and experiences. E-commerce brands Grab and Inflyter are founding members of the alliance, which aims to unlock non-aeronautical revenue opportunities for airports and airport businesses. “We’re transforming how the airport customer ecosystem functions, by connecting different parties with a targeted focus under one alliance with common integration standards and interfaces,” said Mignon Buckingham, corporate strategy officer at Collinson.

Passenger Terminal Today | Related Collinson Group Invests in Grab’s Airport Food Ordering Platform — APEX Media



Lufthansa Group Expands Partnership With Amadeus

The airlines that make up Lufthansa Group will continue to use Amadeus’ airline IT system, known as Altéa, to manage reservations, inventory, ticketing, disruption management and departure control. The partnership has also evolved to provide expanded online and airport services in the areas of operations, disruption management at the airport, merchandising, shopping and airport services. This strategy will be executed with the help of the Amadeus Airline Platform. Lufthansa Group now has a single contract, meaning that airlines can pick and choose from a menu of solutions that best fit their needs.

Amadeus | Related You May Need This: How Amadeus’ Digital Concierge Enhances the Travel Journey — APEX Media



[PHOTOS] Newly Designed Sleepwear for EVA Air Customers

Starting this month, EVA Air passengers in Premium Laurel and Royal Laurel classes will receive redesigned sleepwear and slippers. In-flight amenity design company Buzz brought together the Taiwanese carrier and compatriot fashion designer Jason Wu to produce designs inspired by his latest collection, which was shown at New York Fashion Week earlier this month. The sleepersuits, which are available in three sizes, come with tops that feature a drawstring collar, and pants that feature an elastic drawstring waist with pockets.

Aircraft Interiors International | Related Buzz Products Brings EVA Air and Jason Wu Together for Sleepwear Partnership — APEX Media





A magical sunset at Jorge Newbery Airfield in Buenos Aires. Captured by @mraviationph (via Instagram).

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!


> Tweet of the Day

The SkyTerrace has opened to the public at @flySFO. This outdoor observation area is atop Terminal 2 and gives you some amazing 180-degree views over the gate areas around the terminal & the intersection of the 4 runways at the airport.

Aeronews @AeronewsGlobal


Association News

Get to Know: Sarah Eales

Sarah Eales, service product manager of Inflight Games, Panasonic AvionicsSarah Eales, service product manager of Inflight Games at Panasonic Avionics, helped the company devise its first gaming and esports strategy. In this Q&A, Eales explains why she’s passionate about gaming and the reasons she believes it’s a fundamental component of an airline’s in-flight entertainment offering.



Reporting to a Senior Account Director for a group of airlines, you will manage one airline’s inflight entertainment account and be the main contact between the airline and Spafax. You’ll build, manage and own the relationship to ensure that the client’s objectives are achieved while delivering the efficient and collaborative service that Spafax are known for. This job is based in London. Click here to view the job board.
> Account Manager: Inflight Entertainment - Spafax

Reporting to the Account Manager, you will support the Aer Lingus account team in administering this account to deliver the entertainment offering on board. You’ll work within the internal team to ensure that the client’s objectives are achieved while delivering the efficient and collaborative service that Spafax are known for. This job is based in London. Click here to view the job board.
> Account Coordinator, AerLingus – Spafax


> Quote of the Day


"None of us is immune to suggestion. We are social beings and live in a social world."

Siri Hustvedt


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


Connect with APEX


You have received this email because you are subscribed to this newsletter from

Change email frequency | Unsubscribe

Airline Passenger Experience Association (APEX) | 355 Lexington Avenue, 15th Floor | New York | NY | 10017

©Airline Passenger Experience Association (APEX) 2020. All rights reserved.