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February 25, 2020



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


ANA Adds to Dreamliner Fleet With $5B Order

ANA Holdings’ order of 15 Boeing 787 Dreamliners – including 11 787-10 stretch variants and four shorter 787-9s, with options for a further five – is the aircraft manufacturer’s first order of 2020. ANA was the launch customer for the 787 program and is the world’s biggest operator of the planes. This time, engines will be supplied by General Electric after Rolls-Royce power plants experienced problems that led to the cancellation of hundreds of flights in 2018.

Reuters | Related ANA to cancel 378 flights in August for Trent 1000 inspections — Flight Global



American Airlines and Qatar Airways Restore Codeshare

After several months of discussions, American Airlines CEO Doug Parker and president Robert Isom announced that the company will “begin a new chapter” and restore its codeshare agreement with Qatar Airways. American stands to bolster its presence in the Middle East, Africa and India with more one- and two-stop options to destinations which are growing in popularity, as well as with a potential nonstop flight to Doha. Similarly, Qatar benefits from expanding its current 10-city offering in the US. The airlines’ relationship has been turbulent over the past few years, stemming from a 2017 incident in which Qatar tried to buy up to 10% of American.

Skift | Related Alaska Airlines to expand American Airlines relationship and join oneworld — Alaska Airlines



SITAONAIR Brings Wi-Fi to Air Côte d’Ivoire’s New Fleet

When Air Côte d’Ivoire’s new Airbus A320 aircraft enter into service in September, they will be equipped with SITAONAIR’s Mobile ONAIR and Internet ONAIR Wi-Fi over Inmarsat’s GX Aviation network. The solutions offer the potential for new ancillary revenue, with Mobile ONAIR giving travelers increased connectivity bandwidth for a seamless mobile connection. The airline’s CEO, René Decurey, noted the “pressure to provide tailored services that cover the breadth of … passengers’ needs and data consumption” as a reason for installing in-flight connectivity on the new aircraft.

SITAONAIR | Related SITAONAIR supports airlines operating across Turkey through vital VHF expansion — SITAONAIR



Coronavirus: UAE Stops All Flights to Iran for One Week

Iran has become the epicenter of coronavirus in the Middle East, prompting the UAE Civil Aviation Authority to suspend flights to all Iranian cities for a week. The ban, similar to the one the UAE imposed on flights to and from China, minus Beijing, may be extended by another week. A total of 12 Iranians have died from the disease, with 60 confirmed cases. The nearby nations of Bahrain and Kuwait have also suspended flights to other affected countries. There are now 80,377 cases of the virus worldwide and 2,707 deaths.

Gulf News | Related Kuwait suspends flights to South Korea, Thailand and Italy — Arabian Business



Boom Supersonic Commits to Carbon-Neutral Aircraft Program

Before Boom can begin work on its commercial airliner, Overture, the company will test its one-third scale demonstrator airplane, XB-1, which will fly the supersonic highway above the Mojave Desert this summer. The company claims it is the first commercial airplane manufacturer to commit to a carbon-neutral test program, through the use of sustainable aviation fuels and carbon offsetting. In October, Boom created a dedicated team to manage the company’s sustainability partnerships and initiatives.

APEX Media | Related Boom and Flight Research partner to test XB-1, Boom's supersonic demonstrator, in Mojave Desert — Boom



Last Year of Operations for Trans States Airlines

US regional carrier Trans States Airlines will cease operations at the end of 2020 as a result of ballooning expenses and a pilot shortage. Trans States operates Embraer 145s for United Airlines and provides feeder services to more than 80 cities in North America with about 240 daily flights. ExpressJet, another United regional affiliate, disclosed plans to add Trans States’ 36 ERJ145s to its fleet and divest its E175s. “We have made the long-term commitment to the Embraer ERJ145 and designed the comprehensive cabin, seat and entertainment upgrade to deliver a contemporary customer experience,” said United Express senior vice-president Sarah Murphy. “We’re confident that our partners at ExpressJet can execute that vision.”

Flight Global | Related ExpressJet Airlines Announces Up to $40k Bonus Program for Qualified Pilot Captains — Aviation Pros



Ordering Food Is a Breeze at LAX

Travelers at LAX can try an on-demand food service program currently in pilot stage. Los Angeles World Airports and Unibail-Rodamco-Westfield teamed up with Fly With Breeze to launch an online ordering system that delivers food to Breeze’s kiosk inside the terminal at the customer’s selected pickup time, or within five to seven minutes where immediate delivery has been requested. Healthy breakfast, lunch and dinner options are available, including vegetarian, vegan, gluten-free and paleo selections which are all prepared in a “ghost kitchen” – an existing kitchen space within the terminal.

Passenger Terminal Today | Related LAX launches online digital marketplace with food pre-ordering service — Future Travel Experience





Thai Airways tails all in a row. Captured at Bangkok International Airport by @pulkovez (via Instagram).

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!


> Tweet of the Day

Today we’re in Toronto celebrating the arrival of our newest #WestJet787 Dreamliner. Welcome to the family, tail 905! ✈️

WestJet @WestJet


Association News

Airlines: Win THREE Free Nights in Barcelona!

Employees of APEX member airlines who register for APEX Content Market will have access to global distributors who offer compelling new and classic content. Don’t miss out on two and a half days of networking and content browsing, happening in Barcelona on 27-29 April. Click here to learn more.



Reporting to a Senior Account Director for a group of airlines, you will manage one airline’s inflight entertainment account and be the main contact between the airline and Spafax. You’ll build, manage and own the relationship to ensure that the client’s objectives are achieved while delivering the efficient and collaborative service that Spafax are known for. This job is based in London. Click here to view the job board.
> Account Manager: Inflight Entertainment - Spafax

Reporting to the Account Manager, you will support the Aer Lingus account team in administering this account to deliver the entertainment offering on board. You’ll work within the internal team to ensure that the client’s objectives are achieved while delivering the efficient and collaborative service that Spafax are known for. This job is based in London. Click here to view the job board.
> Account Coordinator, AerLingus – Spafax


> Quote of the Day


"Readers are plentiful; thinkers are rare."

Harriet Martineau


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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