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March 3, 2020



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


Coronavirus: Emirates Latest Airline to Offer Unpaid Leave

Travel restrictions put in place as a result of the COVID-19 outbreak have severely impacted Emirates’ operations, prompting COO Adel Al Redha to issue a statement. The carrier is asking staff to take unpaid leave for up to a month at a time, adding that many employees wish to exercise this option. Emirates has already canceled flights to Iran, Bahrain, and most of China. Yesterday, IATA’s vice-president for Africa and the Middle East, Muhammad Ali Albakri, said that “support from governments” was necessary to help airlines in the region cover their operating costs.

Reuters | Related IATA calls on Middle East governments to help airlines — Arab News



Police Find Finnair’s Carbon Offset Program Unlawful

Yesterday, Finnair announced it would no longer continue with its carbon offset and biofuel scheme after the National Police Board found it at odds with the legal definition of compensation. The airline’s Push for Change program allowed travelers to offset the carbon dioxide emissions of their flight by paying an additional fee for biofuel or to support emissions reduction projects. The police found that a money collection permit would be required for any effort to collect money without compensation. Calling the situation regrettable, Finnair promised to explore alternative ways to structure the program.

Helsinki Times | Related Finnair seeks savings as it rapidly rethinks coronavirus impact — Flight Global



Honeywell Completes JetWave Testing in China

Honeywell has completed both ground testing and flight testing for its JetWave in-flight connectivity system in China using its Boeing 757-200 testbed, a milestone that greatly increases the company’s support of China’s in-flight satellite communications. JetWave is designed for China’s Ka-band satellite network and can reach speeds of up to 180 Mbps. In March 2019, Honeywell announced the appointment of Air Esurfing as the sole distributor of its hardware in China.

Honeywell | Related 40 Success Stories: When Honeywell’s JetWave Hardware Made Way for GX Aviation – APEX Media



How the Rise in Carbon Consciousness Is Transforming the Air Travel Industry

Pledges to curb carbon have been made, investments in electrification are on the rise and viable alternative fuels are, at last, in the pipeline. But these efforts are somewhat eclipsed by the exponential growth in air travel, projected to double over the next 20 years. Pressures may be higher in Europe, where flygskam (a Swedish neologism for “flight shaming”) has taken hold, but rippling media headlines, social media shares and climate marches show that carbon consciousness has spread, and perceptions of flying are changing in response. Many believe the industry must, too.

APEX Media | Related Can carbon offsets tackle airlines’ emissions problem? — The Guardian



SATS Acquires Monty’s Bakehouse for $35M

UK-based Monty’s Bakehouse will bring its sustainable product and packaging capabilities to customers across Asia after being acquired by SATS. The companies also plan to establish an innovation center in Singapore to develop new sustainable, low-plastic food packaging solutions that reduce cost, waste and logistical complexities in the areas of aviation catering, onboard retail and adjacent markets. The partnership will help SATS fulfill its 2030 goal of adopting sustainable food packaging.

Pax International | Related Real Food, Virtual Kitchens: With Digital Twins, Two Is More Efficient Than One — APEX Media



New Uniforms for 50,000 American Airlines Team Members

American Airlines flight attendants and customer service agents are receiving new blue uniforms manufactured by Lands’ End, the result of over three years of collaboration with frontline staff and union representatives and six months of trials. In what American calls an industry first, the collection has received STANDARD 100 by OEKO-TEX certification, which ensures no hazardous chemicals are present. The airline is also offering personnel a choice between wool-blend or synthetic suiting fabrication. “This isn’t just a uniform for our team members, it’s one that was created by them, and we are excited to turn the page,” said Brady Byrnes, American’s managing director of Flight Service Base Operations.

American Airlines | Related United Airlines Announces New Uniforms From Carhartt — Travel Pulse



United Club Lounge Opens in the Big Easy

A few months after the $1.3-billion Louis Armstrong New Orleans International Airport opened, United Airlines revealed a 6,000-square-foot lounge that promises locally inspired amenities. Food and drink options include gumbo, Creole egg salad and local spirits like Southern Comfort. The lounge features 95 seats, complimentary high-speed Wi-Fi and many recharging outlets. United is also working on brand-new United Club locations at Newark Liberty International Airport – to open in 2021 – and Phoenix Sky Harbor International Airport, which will open later this year.

United | Related Making Travel Easier - United Airlines and Vistara Launch Codeshare Agreement — United





#TailTuesday, night shift edition! This Virgin Australia Boeing 737 was captured at the company's hangar in Brisbane by _teegaann (via Instagram).

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> Tweet of the Day

Today, we’re examining the airline passenger experience and hearing from @USGAO, @ConsumerReports, @PVA1946, @TheAPEXAssoc, and @SpiritAirlines.

Committee on Transportation and Infrastructure @TransportDems


Association News

Inside the Mind of Karam Chand, CEO of Royal Brunei Airlines

Karam ChandThe 30-year industry veteran brings his knowledge of corporate strategy to Royal Brunei Airlines. The carrier is in the midst of a shakeup, adding new routes and aircraft as well as focusing more heavily on destination marketing. Read our C-Suite with Chand to glean fascinating insights on industry trends, airline customer satisfaction and brand differentiation. For more Q&As, explore the latest issue of APEX Experience.


> Quote of the Day


"Concentrate all your thoughts upon the work at hand. The sun’s rays do not burn until brought to focus."

Alexander Graham Bell


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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