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March 9, 2020



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


Coronavirus: More Flights Cut as Cases Surpass 100,000 Mark

With the tally now standing at over 100,000 cases and nearly 4,000 deaths worldwide, the coronavirus continues to cause turmoil for the airline industry. As a result of travel restrictions affecting Hong Kong and Japan, Cathay Pacific suspended flights between the destinations for much of the month. AirBaltic has also cut flights to and from Milan and Verona until the end of April. Yesterday, the airline learned that a passenger on Flight 630 from Milan was infected with the COVID-19 virus. Norwegian Air’s stock price dropped to a 15-year low on Friday as near-term estimates put the company’s financials in the red. The airline has already slashed dozens of flights and cut costs due to COVID-19 fears, but analysts predict the company will require a bailout to stay afloat.




FAA Stands Firm on 737-MAX Wiring Issue

Despite Boeing’s insistence that the position of wiring bundles in its 737-MAX aircraft does not pose a safety risk, the FAA ordered the manufacturer to proceed with a repositioning. Boeing had proposed that it not modify or move the wiring bundles, but the FAA has determined they have the potential to short-circuit and are not compliant. Boeing remains confident that it can still achieve a midyear return to service of the MAX. A certification flight may take place in the next few weeks and bring the MAX closer to its ungrounding.

CNBC | Related Proposed US legislation aims to restore faith in aircraft certification — Flight Global



Amadeus Invests in Airside’s Biometric Platform

Amadeus Ventures’ first investment of 2020 went toward Airside and its tech suite built around biometrics. The deal will enhance Amadeus’ Traveler ID platform, as the company plans to incorporate Airside’s “innovative identity management” features into its offerings. Airside’s Mobile Passport app allows Americans and Canadians entering the US to access a faster security lane during check-in and receive immediate border entry clearance. The app is recognized at more than 30 US airports and has been downloaded by over eight million travelers.

Passenger Terminal Today | Related You May Need This: How Amadeus’ Digital Concierge Enhances the Travel Journey — APEX Media



Airlines to Respond to Japan–Australia Tourism Growth, Despite Coronavirus Outbreak

According to information released by Qantas at its Investor Day last November, Japan is Australia’s fastest-growing inbound and outbound tourism market. Airlines in the region are responding to the demand: On March 29, Virgin Australia will begin operating a Brisbane–Haneda service despite the coronavirus outbreak. All Nippon Airways, which recently entered a codeshare agreement with Virgin Australia, is set to increase its Haneda–Sydney route to double-daily this month, building on the addition of a Narita–Perth route last year. Also, Japan Airlines is to swap out a Dreamliner for a Boeing 777-300ER on its Sydney–Tokyo service, introducing a first-class product to the market.

APEX Media | Related Virgin chief calls on government to rein in airport fees as virus take toll – Sydney Morning Herald



New Distribution Partnership Between OneWeb and Hughes

Hughes has become a worldwide distribution partner for OneWeb and will be allowed to use its constellation of low-Earth orbit (LEO) satellites to expand its service offerings. “We are entering a new era of global connectivity demand that can only be fulfilled by a mix of data transport services, including terrestrial, geostationary and LEO satellites,” said Pradman Kaul, president of Hughes. OneWeb is building its initial constellation of 650 LEO satellites and will be offering low-latency services globally by late 2021. The company promises a fiber-like broadband experience when describing its in-flight connectivity offering.

OneWeb | Related OneWeb: a new kind of aviation connectivity — OneWeb



[PHOTOS] Larger-Than-Life Flamingo Coming to Tampa

Tampa International Airport will be home to seven new art installations, one of which involves a 21-foot flamingo dipping its head beneath the surface of water. Commissions were culled from a pool of 734 applicants. Large murals, sculptures and mixed media artworks will help make the airport’s main terminal distinctive and memorable, according to Chris Minner, the facility’s executive vice-president of Marketing. He claims that public art elevates the shared experience of travelers.

The Design Air | Related Artists to Transform La Guardia Airport — New York Times



Renovations at Delta Sky Clubs in Nashville and Atlanta

Expansions have been announced for Delta Air Lines Sky Club premium lounges, including one at the world’s busiest airport. The lounge at Delta’s hub in Atlanta Hartsfield-Jackson International Airport will benefit from more seating and additional restrooms, and will remain open during construction. Meanwhile, the Sky Club at Nashville International Airport is being expanded by 10,500 square feet to add more seating and dining options as part of an $18.7 million project.

Business Traveller | Related Delta starts construction on new Tokyo Haneda Airport lounge — Business Traveller





A 1,200 mm lens lets us see this Qantas Boeing 787-9 Dreamliner headed to Perth up-close! Captured over Poland by @lukaszzak (via Instagram).

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!


> Tweet of the Day

On my way to #SATELLITE2020 in Washington DC! Cool to see this APEX OFFICIAL Airline rating placard on the side of my ride @VirginAtlantic @theAPEXassoc ✈️✈️✈️

Maryann Simson @JetwayMJ


Association News

Put Your Passengers First at APEX Content Market!

In-flight entertainment options are becoming increasingly more important to airline passengers. Attend Content Market in Barcelona, 27-29 April, to experience the industry’s most comprehensive in-flight content conference for connecting buyers and sellers. Click here to learn more.


> Quote of the Day


"For me, habit is just a synonym for death."

Juliette Binoche


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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