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March 12, 2020



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


US Bans Travel From 26 European Countries

Starting tomorrow, those seeking entry into the US who have been in the Schengen Area up to 14 days prior will be denied access. The 30-day ban was stipulated in a presidential proclamation made yesterday that addressed the COVID-19 pandemic. It noted that the Schengen Area currently has the largest number of confirmed cases outside of China, and the free flow of people in the area makes it difficult to contain the disease’s spread. ACI Europe, which represents the continent’s several hundred airports, has warned that the pandemic will cause them to go into a “full-blown crisis” as passenger numbers are expected to fall 7.5% in 2020.

Business Traveller | Related COVID-19 turning into crisis of unprecedented proportions for Europe’s airports — ACI Europe



Coronavirus: LATAM, Finnair and Others Reduce Schedules

LATAM Airlines Group announced a 30% reduction in international flights due to lowered demand and travel restrictions. The measure will apply principally to flights from South America to Europe and the US between April 1 and May 30. Finnair also announced that all flights to the US and Delhi for the next month have been canceled. AirBaltic has canceled a total of 580 flights from March 31 until the end of May, and will temporarily cut 250 staff members. Kuwait will become the first country in the world to suspend all commercial air traffic as of March 13. Vietnam has increased restrictions on British and European nationals visiting the country. In the US, the TSA has advised passengers to avoid placing their personal items in the bins at security and keep them in their carry-ons.

Breaking Travel News | Related TSA Tells Passengers Not to Place Personal Items in Bins — Travel Pulse



Dozens of Boeing Aircraft Orders Canceled

While Boeing logged 18 orders last month, it also posted 46 cancellations, and is now tapping into a $13-billion loan it secured in January to shore up funds as the coronavirus pandemic adds another layer of instability to the company’s operations. Air Canada canceled eleven 737 MAX aircraft, while Air Lease and Oman Air replaced the MAX aircraft they had on order with fewer, larger 787s. The MAX has been grounded for about a year, and Boeing has stuck with estimates saying it should be returned to service by mid-year.

CNBC | Related Japan's ANA orders 15 more Boeing 787 Dreamliners worth $5 billion at list prices — Reuters



OTG Brings Checkout-Free Shopping to Newark, LaGuardia

OTG will use Amazon’s Just Walk Out technology inside its CIBO Express Gourmet Market at Newark Liberty Airport. Travelers simply need to enter the store with their credit card and leave with the items they wish to purchase without checking out. OTG CEO Rick Blatstein sees the technology as a way to give travelers their time back. Dilip Kumar, vice-president, Physical Retail & Technology at Amazon, added that time-strapped customers “will no longer have to assess store lines to determine if they can quickly grab that … travel essential.”

Aviation Pros | Related Amazon Go expanding to larger Seattle store, licensing tech to retailers — Fast Company



Smart Device Connects Cabin Crew to Medics During Emergencies

MME Technologies, a company conceived by the University of Aberdeen, unveiled a device able to relay a passenger’s health data in real time to professionals on the ground. It also provides first-aid guidance to assist in the treatment of various medical events, ranging from burns and allergic reactions to heart attacks. The insights it gathers can help emergency services personnel advise on avenues of treatment and facilitate the patient’s transfer to advanced medical care.

Inflight Online | Related Etihad Offers Services to Passengers With Pre-Existing Medical Conditions – APEX Media



Tech Startups Break Through the Passenger Experience Space

AirPortr, a company that offers both remote luggage check-in and final destination bag delivery, has most recently partnered with Qantas to offer its service to passengers departing from Heathrow Airport. The airline innovation incubators that have cropped up in recent years plus the more than 300 participants in FTE’s Innovation and Startup Hub are proof that tech-based solutions like AirPortr are breaking through in the “travel hack” category. Ryan Ghee, head of FTE’s Strategy, Engagement and Content, adds that startups that can tie in an ancillary revenue element to their offering are more likely to see pickup.

APEX Media | Related Luggage service Airportr partners with Qantas at Heathrow — Business Traveller



ForwardKeys Leverages Dataset From ARC and IATA

Thanks to new agreements with IATA and Airlines Reporting Corporation (ARC), ForwardKeys can provide its customers with enriched travel data. The analytics company will now receive a regular feed of global ticketing transaction data settled by IATA and ARC for travel agency bookings – including that from online travel agencies – as well as direct airline transactions, representing hundreds of millions of additional passenger trips to inform its market intelligence offerings. ForwardKeys chief executive Olivier Jager likened the deal to the “completion of a jigsaw puzzle.”

ForwardKeys | Related ForwardKeys to partner with Performars to provide SEA with greater travel insights — ForwardKeys





A QantasLink DHC-8 hops to its final approach! Captured at Cairns Airport by @rh_aviation.spotting (via Instagram).

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> Tweet of the Day

Starting March 13, we're making our premium Pro service accessible to all travelers to help them stay on top of flight delays or cancellations, and to find alternative flights. We hope this makes things a little easier for anyone traveling.

TripIt @TripIt


Association News

Coronavirus News: Regular Updates on COVID-19's Impact on the Airline Industry

coronavirus face maskThe circumstances surrounding COVID-19 are continuously evolving. We’re updating this page regularly with breaking news to help APEX members and others stay up-to-date on how the novel coronavirus is impacting the aviation industry. Please send any press releases or announcements to editor [at]


> Quote of the Day


“Work grows out of other work, and there are very few eureka moments.”

Anish Kapoor


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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