No Images? Open in Browser

April 7, 2020



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


Airlines Slash Flights to New York

New York has become the epicenter of the coronavirus pandemic in the US, with 35% of cases concentrated in the state. John F. Kennedy International, Newark Liberty International and LaGuardia airports decided to operate only eight hours daily due to large reductions in demand. United Airlines, Delta Air Lines, jetBlue and Spirit Airlines have drastically reduced their capacity in the area, with the latest announcement coming from American Airlines cutting service by 90%. The majority of New York's arriving air passengers are medical first responders. United is flying medics into New York for free.




Long Road Ahead to Rebuild European Aviation Industry

IATA’s latest analysis shows that 25 million jobs are at risk of disappearing with plummeting demand for air travel amid the COVID-19 crisis, including 5.6 million in Europe. Eurocontrol has agreed to defer airline payments of up to $1.2 billion in European air navigation fees. EasyJet confirmed last night that it had secured a $740 million loan from the Covid Corporate Financing Facility, and drew down $500 million from its revolving credit facility. More than 250 organisations from 25 countries have published an open letter criticizing governments for providing airlines with financial assistance without social and environmental conditions embedded.

IATA | Related EUROCONTROL States agree a €1.1 billion deferral package to assist airlines — EUROCONTROL



What We’re Made Of: Monster Entertainment Works Around Closed Dubbing Studios

When dubbing studios shuttered due to the coronavirus outbreak, animation studio Monster Entertainment decided to focus on promoting its non-verbal shows instead. “We are trying to identify programming that suits the changed needs of our business,” Fitzpatrick said, adding that the closures of schools and concert venues have also impacted its plans for educational and music content. The What We’re Made Of series looks at how the aviation industry is tackling challenges brought on by the COVID-19 pandemic.

APEX Media | Related What We’re Made Of — APEX Media



The Role of IFEC in a Post-COVID World

In-flight entertainment providers are poised to cooperate with airline partners in communicating any new protocols that stem from the coronavirus pandemic. According to APEX/IFSA CEO Dr. Joe Leader, communication with passengers is key at this time: “Airlines with IFE screens or drop-down are able to present safety videos and new procedures in enhanced detail at greater distance.” Connectivity also plays a big role, powering both traveler connections and real-time electronic flight bag (EFB) applications for pilots. Per Norén, president of IFEC provider Global Eagle, said when working with airline partners, there is a "‘we are in this together’ spirit.”

Runway Girl Network | Related How the COVID-19 pandemic could change the end-to-end passenger experience forever — Future Travel Experience



Thales Implements Global Adaptation Plan

The greatest impact of the coronavirus pandemic for Thales Group will be felt in its civil aeronautics businesses, which collectively earned $2.34 billion in 2019 and represents 12% of the group’s revenue. To defend against economic fallout, Thales is initiating a three-pronged plan that focuses on maintaining its production capacities to service customers, limiting the financial impact of the crisis and strengthening its funding capacity in the event that the crisis persists or worsens. In order to bolster its liquidity, Thales signed a $2.18 billion syndicated credit facility. The company also withdrew its final dividend and 2020 financial outlook.

Thales Group | Related Leidos, Thales Working to Replace Secondary Surveillance Radars for US Air Traffic System — Aviation Today



A Transparent Cabin Divider Is Just the Start for AERQ

In addition to its Crystal Cabin Award-shortlisted transparent class divider with embedded OLED screen, AERQ is working on a “passenger experience product line that includes a new approach to cabin entertainment systems,” says Jan-Peter Gänse, one of the company’s managing directors. AERQ – the name is a portmanteau of aero and IQ – is a joint venture that links LG Electronics’ OLED technology with Lufthansa Technik’s knowledge of cabin hardware certification and installation. “Together, we are able to use expertise from both sides to create innovations, work with maximum agility and build synergies,” Gänse adds.

APEX Media | Related APEX Welcomes AERQ as One of Its Newest Members – APEX Media



CVG Deploys Floor-Scrubbing Robot

There’s a new member of the cleaning staff at Cincinnati/Northern Kentucky International Airport: a fully autonomous floor-scrubbing robot. Neo, manufactured by Avidbots, uses AI, cameras and 3-D sensors to change its route automatically and evade obstacles. The machine is always circulating, stopping only to charge – one charge lasts six hours. During a pilot program, the robot cleaned an average of 200,000 square feet in a week. CVG is the first American airport to use Neo.

Airport Technology | Related Sweeper Option for Floor Scrubbing Robot — Material Handling & Logistics News





A rather unusual #TailTuesday at Delhi Airport with the tails of a Virgin Atlantic Airbus A330, Air India Boeing 777 and a Eurowings Airbus A330 all diverted from Bangkok. Captured by @vidp.spotter24 (via Instagram).

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!


> Tweet of the Day

SITA colleagues around the world are adapting to support customers through the #COVID19 crisis. Carlos' team provides #airports and #airlines the ability to have entire teams work from home by delivering accelerated network upgrades. #WeAreInThisTogether

SITA @SITAonline


Association News

Get to Know Vy Duong, Marketing Innovation Senior Project Manager, American Airlines

Vy has been actively involved in the aviation industry for nearly a decade. For American Airlines, she has implemented over a dozen new advertising and revenue generating capabilities via its IFEC platform and at its premium airport lounges, and recently launched its partnership with Apple Music. Read our Q&A with Vy here.


> Quote of the Day


"No two people on earth are alike, and it's got to be that way in music or it isn't music."

Billie Holiday


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


Connect with APEX


You have received this email because you are subscribed to this newsletter from

Change email frequency | Unsubscribe

Airline Passenger Experience Association (APEX) | 355 Lexington Avenue, 15th Floor | New York | NY | 10017

©Airline Passenger Experience Association (APEX) 2020. All rights reserved.