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April 22, 2020



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


Airlines Contend With Stark Travel Realities

Delta Air Lines reported a pre-tax loss of $607 million for the first quarter of 2020. Air Canada has suspended all flights to the US in lockstep with a 30-day extension of border restrictions between Canada and the US. The South African government is deferring to unions to come up with a solution to avoid the collapse of South African Airways, suggesting furloughs and employee benefit sacrifices. Austrian Airlines plans to retire three of its Boeing 767 aircraft and all seven of its Airbus A319s by 2022 as part of a post-coronavirus action plan. Singapore Airlines announced its 96% capacity cut will extend into May. Due to a complete erosion of revenue, Air Mauritius entered voluntary administration today.

Breaking Travel News | Related Air Canada to suspend all flights to the US — Business Traveller



Gogo Meets COVID-19 Air Traffic Dip With Furloughs, Pay Cuts and CARES Application

As of May 4, Gogo will furlough approximately 60% of its workforce and reduce salaries for most other employees in an effort to offset the impact of COVID-19 on its business. Reduced traffic in Gogo’s commercial airline segments – which account for the majority of its revenue – is projected to result in a 60-70% reduction in sales for the month of April, compared to the previous year. Gogo also announced today that it has applied for an $81-million grant and $150-million loan under the recently enacted CARES Act. If government aid is granted, Gogo will amend the above personnel actions to comply with the terms of that assistance.




What We’re Made Of: IAMA Commits to Aircraft Modification Needs

Despite being affected by the coronavirus pandemic, the founding members of the Independent Aircraft Modifier Alliance have agreed to proceed with the launch of the IAMA Rulebook to introduce measures to better support aircraft modification. IAMA managing director Nicole Noack says it shows the alliance’s commitment to the aircraft aftermarket. “We need to overthrow the usual competition-minded approach. We are in this together and will get out of this together.” The What We’re Made Of series looks at how the aviation industry is tackling challenges brought on by the COVID-19 pandemic.

APEX Media | Related What We're Made Of — APEX Media



Boeing Shuffles Leadership as Industry Braces for Slow Recovery

Boeing announced a corporate restructuring aimed at streamlining functions and positioning the company for post-COVID-19 success. Greg Smith, Boeing’s CFO and EVP, Enterprise Operations, will lead the new Enterprise Operations, Finance and Strategy group that consolidates manufacturing, supply chain and operations, finance, enterprise performance, strategy, enterprise services and administration teams. Similar moves were made in the legal, compliance and trade ethics departments. The industry is set for a slow recovery, according to IATA. An economic recession and lingering safety concerns pose a “double whammy” for traveler confidence, according to CEO Alexandre de Juniac, who called on governments and the industry to quickly incorporate confidence-boosting measures.

Boeing | Related Slow Recovery Needs Confidence Boosting Measures — IATA



FlightPlan: What You Need to Know About the Day-Long Aviation Broadcast Event

On April 29, Inmarsat Aviation, in collaboration with APEX, will bring together a host of aviation leaders, industry bodies, global airlines, ecosystem partners, industry analysts and commentators through a combination of streamed interviews, virtual panels, live discussions and interactive Q&As. With just one week to go, APEX Media director Maryann Simson interviewed Dominic Walters, vice-president, Inmarsat Aviation, about the reasoning and logistics behind this colossal effort.

APEX Media | Related Register for FlightPlan



Valour Consultancy Looks Ahead With Queen’s Award and Post-Pandemic Predictions

Aerospace and maritime market research firm Valour Consultancy has received the Queen’s Award for Enterprise, the highest official accolade for a British business, in the category of international trade. The agency’s goals for 2020 remain largely unchanged despite the uncertainty of the times, with the team still planning to roll out improvements to its in-flight entertainment and connectivity trackers, and release new research reports. “We’re continuing to assist clients by answering questions about the market and what the post-pandemic world might look like,” said Craig Foster, cofounder, Valour Consultancy.




Farelogix Booking Engine Accommodates Social Distancing

Before the coronavirus pandemic, Farelogix’s FLX Merchandise solution primarily helped airlines generate new revenue by creating customized, dynamic product and service offers across multiple sales channels. Now customers are taking advantage of its capabilities to adjust seat maps and support social distancing in the cabin. The software can account for different travel unit types (i.e., family, single, couple) as it computes distancing logic for each customer. Airlines can also modify seating rules in response to fast-changing conditions or to adapt to markets that may not require social distancing. FLX Merchandise is also being deployed to handle refundability rules, eligibility, zonal boarding, recovery and servicing support.






A great photo opportunity for this Air France ground crew member! Captured at Paris-Charles De Gaulle by @d.j.e.s.s.y (via Instagram).

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!


> Tweet of the Day

On this #EarthDay, the pandemic dominates headlines, reminding us that collective action is needed to solve global issues like #COVID19 and #climatechange. Here's a piece I wrote (before coronavirus hit) about the environmental impact of aviation.

Valerie Silva @valerieesilvaa


Association News

APEX Director Maryann Simson to Appear in FlightPlan Virtual Event

FlightPlan is an upcoming virtual event that gives a platform for aviation companies to come together, share insights and exchange views. APEX director Maryann Simson will team up with Alex Preston, editor at HMG Aerospace, to present global and regional headlines throughout the day. Register before space runs out.


APEX Content Market Quiz Goes Virtual

APEX Content Market (formerly APEX MultiMedia Market) would have taken place next week, along with the much-anticipated showbiz-themed annual quiz night. While we won’t be together in Barcelona, we’re bringing the quiz to you, and we’re opening it up to all APEX members! Join in on Tuesday, April 28, at 12:30 p.m. EDT.


> Quote of the Day


“To leave the world better than you found it, sometimes you have to pick up other people’s trash.”

Bill Nye


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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