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April 23, 2020



Today's Top Stories



Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


APEX/IFSA Release COVID-19 Airline Customer Sentiment Report Conducted by FETHR

APEX and IFSA have enlisted Black Swan Data’s aviation arm, FETHR, to provide insights based on COVID-19-related passenger conversations on social media. The resulting report, exclusive to both associations’ members, analyzes data from more than 900 million social media conversations in the last two months, and provides tactical recommendations for the near- to mid-term. According to the report, conversation themes eliciting the most negative passenger sentiment in order are 1) difficulty finding COVID-19 information, 2) food inspection and 3) sanitary efforts. Clearer communication seems to be a possible antidote to all three.

APEX Media | Related Coronavirus News: Regular Updates on COVID-19’s Impact on the Airline Industry – APEX Media



Delta Won’t Bail Out Virgin Atlantic; Virgin Australia Looks to Restructure ASAP

Delta Air Lines CEO Ed Bastian has said the airline will not be investing further funds in Virgin Atlantic, in which it owns a 49% stake. In an interview with CNBC, Bastian stated, “If they are required to go through an administration process in the UK, I’m confident they could re-emerge.” However, Bastian also said Delta had no plans to reduce or sell its stake in the carrier. Down under, Deloitte said it plans to sign contracts with the new owners of Virgin Australia by mid-June and revealed that there are currently 10 interested buyers, including Richard Branson’s Virgin Group.

AJOT | Related Virgin Australia Mk II could launch in as little as three months – Executive Traveller



What We’re Made Of: LSG Keeps Calm to Keep Up With Business Changes

Airline catering services have dropped significantly along with ongoing flight restrictions and fleet groundings due to the coronavirus. LSG Group had to move quickly to keep up with the changes that were happening across the air travel industry. “In addition to the effects on our normal business, the sales activities for our international LSG Group business had to be put on hold,” said Erdmann Rauer, CEO of LSG Group. “In such uncertain times, the most important leadership task in my view is to remain calm and maintain the communication flow with your staff.” The What We’re Made Of series looks at how the aviation industry is tackling challenges brought on by the COVID-19 pandemic.

APEX Media | Related What We're Made Of — APEX Media



EU Commission to Release Air Travel Guidelines in Mid-May

Speaking yesterday, European transport commissioner Adina Vălean said that the European Commission will release guidelines regarding the reopening of air travel in mid-May. There are no specifics as yet, but Vălean suggested there will be rules pertaining to social distancing, sanitization and the wearing of protective equipment both in airports and on aircraft. On the same day, Ryanair CEO Michael O’Leary denounced the idea of leaving the middle seat on aircraft free, calling it “idiotic.” Last week, the FAA said it planned to update its guidelines together with the US Centers for Disease Control and Prevention, but that the guidelines will not be mandated. | Related Ryanair boss says airline won't fly with 'idiotic' social distancing rules – The Guardian



Jamco America Creates Soft Leather Cabin Divider

Jamco America has developed a leather-wrapped hanging divider to create a physical separation between business- and economy-class cabins on board single-aisle aircraft. Currently flying on Boeing 737 aircraft and due to be certified for Airbus A320s later this year, the Jamco Soft Divider can be formed to follow the contour of the seatback in the reclined position. The leather material also offers airlines custom branding opportunities, with different colors and embossed logos available.

Runway Girl Network | Related AR innovation for aircraft seating MRO – Aerospace Manufacturing



[PHOTOS] Gatwick Airport’s My Lounge Resembles Trendy Coworking Space

London-based architectural practice InsideOut was in charge of creating a 3,800-square-foot My Lounge facility in Gatwick Airport’s South Terminal. The space, which has been open since late 2018, is accessible to My Lounge members, and to non-members by invitation from an airline or by booking a ticket online or at the airport. APEX Media spoke with the architect responsible for Gatwick’s My Lounge facility about how the space was designed to create a work-from-home atmosphere.

APEX Media | Related [PHOTOS] ANA Reveals Details of New Narita Airport Lounge – APEX Media



Heathrow Extends Vanderlande Contract for Baggage Services and Operations

Heathrow Airport has selected Vanderlande to handle all baggage related services and operations for the next 10 years. The agreement also covers the design, build and maintenance of baggage programs across all terminals, including the baggage control room. Vanderlande has been working with Heathrow for two decades on baggage transfer, integration and service upgrades. “Our sector is currently grappling with the unprecedented impacts of COVID-19, ” said Heathrow finance director for procurement, Helen Elsby. “Heathrow is taking steps now to ensure we have the infrastructure in place to support Britain’s growth.”

Airport World | Related Finnair, Qantas and Qatar Airways Move Terminals at Heathrow – Business Traveller





The derrière of a Boeing 777! Captured at Paris-Charles De Gaulle by @mickael.gtt (via Instagram).

Use #APEXPOTD for the chance to be featured in the APEX Daily Experience newsletter!


> Tweet of the Day

We are glad to announce that Air Arabia Abu Dhabi has received its Air Operating Certificate following a virtual handover meeting between @gcaauae @etihad. We look forward to the launch day as market conditions improve & skies are open again.

Air Arabia @airarabiagroup


Association News

Regular Updates on COVID-19’s Impact on the Airline Industry

The circumstances surrounding COVID-19 are continuously evolving. APEX Media is updating this page regularly with breaking news to help APEX members and others stay up-to-date on how the novel coronavirus is impacting the aviation industry. 


> Quote of the Day


"Good luck needs no explanation."

Shirley Temple


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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