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May 13, 2020



Today's Top Stories


Industry News | Comfort & Ambience | Entertainment & Connectivity | Catering & Services


US Senators Introduce Act to Force Airlines to Issue Refunds

The US Department of Transportation fielded over 25,000 complaints in April – more than 15 times above average. The majority of issues were related to airline refunds, prompting the DOT to reiterate the need for carriers to issue cash refunds to travelers when flights are canceled. Refund polices of tickets already sold cannot be changed. Travelers with non-refundable tickets looking to modify or cancel their trip due to health concerns are not eligible for refunds, the DOT noted. The Cash Refunds for Coronavirus Cancellations Act is being introduced today. If it passes, airlines would be required to provide refunds for canceled flights, as well as to customers who cancel bookings.

ABC News | Related DOT to Allow Airlines to Pause Flights to Five Percent of Destinations – Travel Pulse



Europe Plans New Air Travel Protocol

Europe’s aviation safety authority will work alongside the European Centre for Disease Prevention and Control to set a new health and safety protocol for air travel, which should include measures on strengthening ventilation and air filtering, new cabin procedures and more. The European Commission also noted that airports and airlines are “not qualified” to provide passenger health screening services. Meanwhile, Spain is enforcing a 14-day quarantine for incoming overseas travelers beginning May 15. Brussels Airlines announced plans to cut 25% of staff and 16 aircraft in its fleet to help mitigate losses of over $1 million per day. TUI Group also revealed a 30% cost-cutting program that will make the company more efficient.

Flight Global | Related TUI Group slims down for survival, targets 30% reduction in overheads – TTG Asia



What We’re Made Of: Eezeetags Relies on Quick-Action in Crisis

Anticipating that the coronavirus outbreak could potentially wreak havoc on the eezeetags supply chain, Borry Vrieling, founder and managing director of the company, encouraged his customers to put in pre-orders so he could stock up on materials needed to manufacture the baggage tags that are used at self-service check-in kiosks and bag drops. Nonetheless, Vrieling doesn’t believe in planning for a crisis. “I don’t think anyone should prepare for a storm like this. It can paralyze you in normal times and take away the focus on business.” The What We’re Made Of series looks at how the aviation industry is tackling challenges brought on by the COVID-19 pandemic.  

APEX Media | Related What We’re Made Of – APEX Media



Allegiant Air Believes It Will Benefit First From Travel Rebound

Despite reporting a $33 million loss in Q1 during an earnings call yesterday, Allegiant Air CEO Maury Gallagher struck a hopeful tone that the long-term picture would be rosier. He noted that the airline has enough liquidity to withstand the crisis, and that Allegiant’s low-cost product would be a perfect fit for domestic travelers exiting lockdown and eager to save money. “Historically, coming out of downturns, leisure customers have been the first to return,” Gallagher said. The company also plans on purchasing used aircraft from recently-bankrupt airlines and retiring 10–15 Airbus jets in its fleet while recycling their parts.

Skift | Related Allegiant sees quick recovery on the horizon –



Collapsible Hood Seating Concept Could Protect Against COVID-19

One of the concepts shortlisted for this year’s Crystal Cabin Award, which was originally developed to increase privacy in economy class, could be a solution for isolation in the cabin. The Priva seat features a hood that passengers can pull down to shield themselves from the surrounding environment. It also includes a device holder, so passengers can easily consume content from within the hood. Trials were conducted before the coronavirus pandemic. “We got a lot of qualitative feedback on feasibility and ergonomics,” said Golnoosh Torkashvand, who developed the concept as part of her doctorate thesis at the Florida Institute of Technology.

APEX Media | Related The Weekly Wrap: Middle Seats, Virgin Atlantic and “Green” Bailouts – APEX Media



DFI Launches Fly-Safe Kit for Mass Protection

Duty Free Innovation (DFI) has launched a kit intended for airports and operators to distribute to all passengers. The Fly-Safe kit features a Type 1 medical face mask, three pairs of disposable gloves, a pack of three sanitizing wipes and an information card on safe travel. DFI spokesperson Simon Best said that the “practical and affordable kit” will guarantee that every traveler and staff member has a compliant face covering. The company says that some key airport stakeholders have expressed interest in the kits, and hopes the product can support their comeback efforts.  

Runway Girl Network | Related For a Safer Tomorrow: Self-Protective Pocket Pouch for Travellers ­– Kaelis Group



Honeywell Thermal Imager Does More Than Take Temperature

Honeywell’s new temperature monitoring solution, named ThermoRebellion, uses a high-resolution thermal imaging camera powered by artificial intelligence to detect an individual’s skin temperature and report it back to them in two seconds. The machine can also determine whether someone is wearing the PPE required to enter a facility. Honeywell believes that ThermoRebellion can be rapidly deployed at airports, allowing operators to track health info on personnel and adjust safety measures in real-time. "We've developed this breakthrough technology to automate and streamline the monitoring of an individual's temperature and reduce the need for invasive monitoring,” said Renaud Mazarguil, president of Honeywell's Gas Analysis and Safety business.  

PR Newswire | Related A4A Members Endorse Temperature Screenings Conducted By TSA – Travel Agent Central





Ready for my closeup! #selfie Captured by @airjpg.jpg (via Instagram).

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> Tweet of the Day

Autonomous UV floor scrubbers, frictionless payment, face covering, social distancing footprints all being introduced at @PITairport, which went into IROPS as soon as #COVID19 declared pandemic, says @ChrisCassotis during @FutureTravelX @theAPEXassoc Post-COVID-19 Airport event

Valerie Silva @valerieesilvaa


Association News

APEX Content Market Quiz: The Zombie / Rom-Com Edition

The second Virtual APEX Content Market Quiz is coming soon, to a device near you! The first one received rave reviews so we decided to host another. Brian Richardson, Viasat managing director of Marketing & Strategic Partnerships and APEX board member; and Katie Geraghty, APEX executive director; will be providing the questions and cohosting the quiz this time around. Sign up and then join in on Tuesday, May 26, from 12:30 p.m. to 1:00 p.m. EDT.


Send In Your IFSA Scholarship Application

The application deadline for the 2020 International Flight Services Association scholarship has been extended to next Friday, May 22. APEX members and their families are encouraged to apply. For more info, click here.


> Quote of the Day

"During the Great Depression, when people laughed their worries disappeared. Audiences loved these funny men. I decided to become one."

Jerry Stiller


Until tomorrow



The Airline Passenger Experience Association (APEX) encompasses a network of airlines, businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience, from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and in-flight dining. Visit for more information. APEX is professionally managed by Kellen Company, the premier global association management firm with offices and representation in the United States, Europe, China, the Middle East, India and Southeast Asia.


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